PatrickRQ Posted March 2 Share Posted March 2 Hi, In commerce, a support ticket having supporter assigned get the association lost upon reply. This is unwanted behavior as association should be removed manually, not cleared upon first reply. Link to comment Share on other sites More sharing options...
Solution Ryan Ashbrook Posted March 2 Solution Share Posted March 2 When assigning a ticket to a user, ensure that the "Lock to this staff member" option is set. When set, this will force the ticket to be assigned to that person regardless of who replies. SeNioR- and PatrickRQ 1 1 Link to comment Share on other sites More sharing options...
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