Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
-
- 0 replies
- 267 views
I am working on a modification to my board that will ping an external API with two values (a username and verification token) which are provided by the user during registration. If these values are correct, the external API returns "1" and then refuses to accept the verification token again, returning "0" on any future attempts to use the same token. If the values are incorrect, the external API also returns "0". I have added custom validation code to handle this. I am running into a problem where submitting the Register form runs the validation code three times. The first time, the external API gives a "1" - which means that the registration should move forward as expect…
Last reply by Misley, -
- 1 reply
- 282 views
Hi, I'm really new on this platform, and I've signed the cloud solution. When I try to edit any product I have just created I get the following error. As I cannot debug it, anyone have any clues on this? The error the system throw is EX2 Something went wrong. Please try again. This is the log error: Fri, 28 Aug 2015 19:47:29 +0000 (Severity: 2) 191.191.75.221 - http://umanga.invisionzone.com/admin/?adsess=258276547139832bba7830bc0845b439&app=nexus&module=store&controller=packages&subnode=1&do=form&id=8 ErrorException 2: Division by zero #0 /home/umangain/public_html/applications/nexus/sources/Shipping/Length.php(82): IPS\IPS::errorHandler(2,…
Last reply by Mark H, -
- 1 follower
- 4 replies
- 265 views
Actually, members can, guests cannot... So, I want to have a forum (Q&A) in which questions are visible to all but answers not. The problem is that as soon as you turn OFF the "Users can see questions asked by other users?" selection, then 'guests' can no longer see the forum, no matter what permissions are granted. Only registered Members can see the questions. Did I miss something? I'd like 'guests' to see the questions too - obviously not the answers... Thoughts? Thanks
Last reply by Adlago, -
- 1 reply
- 274 views
Was trying to add <?php include("filename.php") ?> to the global header and invision said "ah, hell nah" and automatically commented out my code how do you execute php or stop that automatic commenting out of php code? thanks!
Last reply by DeathMarine, -
- 1 follower
- 5 replies
- 321 views
I need someone to help me out with a few things I'm completely new to IPB and need some advice please. - First of all I would like to know should i stay with IPB 3.4.8 or upgrade to the latest version of IPB, if yes, how do i do this. - Secondly is there any place i could possibly purchase a art & craft theme to go with the site that includes banners,logo and anything else you can think off - Third is how do i go about setting up facebook login, i tired it but its all so confusing how to set it all up. - last but least where could I find staff to help out with my forum, it's been a long time where I lost majority of my old forum buddies and no longer can contact them …
Last reply by Rudie Visser, -
- 0 replies
- 225 views
Hello, for the registration/profile questions that you awnser on sign up I have a radio called "how did you find us" and it allows users to click how they found the forum. One of the awnsers is "other", I wanted it so when someone clicks the other button a text question will appear asking what the "other" is, is this possible? Thanks, Joe
Last reply by Joe Garlick, -
- 1 follower
- 4 replies
- 413 views
Hello all, I appear to be missing some features after upgrade. Either they were 3rd party add ons, or I can't seem to find the features in AdminCP. - Users Online today - Users Online now - Ad code intergration - Forum stats (total posts, total topics, totals users, newest user, record users online) If any of the above are 3rd party addons, where abouts can i find them for 4.0?
Last reply by antonin2, -
- 1 follower
- 3 replies
- 406 views
Hi, I happen to run a wordpress blog and absolutely wish I could have SSO with the blog and IPS4.0. However, a plugin for either aren't out. My blog happens to have several plugins, a unique theme, and more installed. Would I lose the theme and plugins? I honestly feel like I should just wait for a plugin to enable SSO between both wordpress and ips4.0... Thank you.
Last reply by Joel R, -
- 2 replies
- 269 views
I'm just curious if the physical address has to be displayed to everyone. It seems its hard coded in order to use EasyPost ad a shipping API, but I run my business from home. I'd rather not publicly display that information to customers. It seems the only other option would be to use a PO Box. But that would disable functionality of other postage services with EasyPost.
Last reply by Michael Weekley, -
- 5 replies
- 345 views
As an admin I can go into AdminCP to locate the spamming member then press the "Delete Content" button to delete all the spam ever posted by this user. If I log in with ModeratorCP no such function exists. Is there a way I can let my moderators do it? While on this topic, I was wondering why it takes so long for the "Delete Content" to take effect. Last time I tried it took about 15 minutes.
Last reply by arbee, -
- 0 replies
- 245 views
e.g For this example theme.header_image1 is set to a resource link: {resource file="" ..... } {{if theme.header_image1}}<img src='{theme="header_image1"}' alt='Header Image'/>{{endif}}In this instance, it won't retrieve the file from the resource identifier it will literally try to load the string "{resource file="" ..... }" I assume this is a back to front parsing issue
Last reply by VizionDev, -
- 2 replies
- 267 views
Hey guys, Anyone know how to fix this? I also can't delete my logo, it keeps getting replaced with a file thats 0 bytes I also can't even download my theme so something has corrupted after synchronization from leaving designers mode?
Last reply by VizionDev, -
- 0 replies
- 200 views
Hey I have a custom upload theme setting, however when I upload something using it, then hit save - it doesn't actually save? i go back in and it's empty Is this a bug with IPS or a bug with my installation?
Last reply by VizionDev, -
- 0 replies
- 232 views
I saw we had an EasyPost plugin available, but it kind of bums me out that we have to input our Physical Address. I run a business online, from home. I don't want to give that information to people. There's also no option to input an address that isn't publicly visible, it breaks the plugins calculations..
Last reply by Michael Weekley, -
- 1 reply
- 249 views
It seems that after upgrading to IPS4 there is a lot of broken content before the background processes have completed -- e.g. posts that used bbcode not displaying properly due to formatting not having been updated. The problem is that the background tasks take days to complete at best. "IPS\core\Messenger\Message" has to go through 1.9 billion entries. Although I realise background processes are designed to do just that -- run in the background -- the formatting errors will be a significant annoyance to our forum's members if they are to last for at least several days before they are rectified in addition to the continuous server load during that period. Taking down t…
Last reply by InsanityScreams, -
- 2 replies
- 244 views
Long story short, I (or IPB) accidentally deleted an unknown amount of users when pruning accounts that had 0 posts. Now those posts state 'Guest'. i thought I thought could tell all the posts that were written by a certain member by looking up their IP, but this info is not correct. One person I looked up who I know had over 300 posts, only showed the IP of having 10 posts. If the person registered on the forum again, and was able to go through and tell me exactly which posts were theirs, is there any way to assign a 'Guest' post to a member? Does anyone have any ideas of what I can do about this? Thank you.
Last reply by SC36DC, -
- 0 replies
- 227 views
Is it safe or a normal practice to have quote characters in a topic URL when the title is surrounded by quote characters? Like this: http://www.example.com/topic/155678-„the-topic-title“/
Last reply by Machsterdaemon, -
- 1 follower
- 6 replies
- 362 views
As in, when i copy text from another forum and it adds in the background colour and then it makes the post look ugly.
Last reply by ChurchOfPop, -
- 1 follower
- 2 replies
- 373 views
Yesterday I switched from Bluehost shared pro to Bluehost Wordpress hosting. They warned me the forum could have problems working. I tried and everything works for already logged in users. However, if you are logged out and try to log in, you can't login in any way. Everything else works. Is this really a compatibility problem or maybe something related to the IP change or something else? Thanks
Last reply by RObiN-HoOD, -
- 1 follower
- 3 replies
- 368 views
Is it possible to rename "Existing user? Sign In" to Login and Sign up to Register at the top of the site? If yes, where should I be looking? And is it possible to "merge" +Create with Notifications, Messages and Reported Content (that removes the divider between them)?
Last reply by Reality Capture Experts, -
- 2 replies
- 294 views
How do i change a FontAwesome icon next to a page name Thanks who ever can help.
Last reply by Flitterkill, -
- 4 replies
- 240 views
Hi Ive added a profile field checkox set whereby I want members to check a box for which County they live in the UK. I added a checkbox set listing lots of Counties ( to test) but it appears they are able to tick/check more than one. How can I prevent this so they can only tick/check one? Thanks if you can help
Last reply by kar3n2, -
- 4 replies
- 270 views
I go in to try to remove a feature topic and I can't do it. It stays featured. I can edit the post and everything the feature topic just comes back even after I hit submit.
Last reply by bradl, -
- 2 replies
- 357 views
Hi all, i wanna change the default userGroup at the sign up ?? it is possible
Last reply by linkmat, -
- 2 replies
- 321 views
Hey trying to setup a forum redirect, using stuff like 'steam://' or 'ts3server://' ; and it says That type of URL is not allowed. ; why isnt it? I do not see an option to allow it
Last reply by MADMAN32395,