Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 2 followers
- 3 replies
- 642 views
Hello, Clicking and refreshing the page: the announcement reappears.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 535 views
Dear IPS support, the PII function delivers wrong data. It's dependent on the logged in user. Please fix it.
Last reply by Marc, -
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- 1 follower
- 3 replies
- 563 views
After upgrading from version 4.7.10 to 4.7.11, the forum seems to ignore passwords entered by me in categories. After entering the password, the page where you have to enter the password is displayed again and if we enter the correct one, there will be no error, but if we enter the wrong password, it throws an error. No error logs.
Last reply by Marc, -
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- 2 followers
- 2 replies
- 439 views
Hi, In case PII data request is rejected by admin, the notification email sent to user has the "Download" Button. Also, the pii_download language string is missing:
Last reply by Marc, -
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- 2 followers
- 3 replies
- 474 views
Hi guys, We completed a migration from self-hosted to cloud on Monday and vast majority of things seem to be running very smoothly. We have had a good few (and seems to be increasing) reports of some users unable to access certain sections of the forum now though, it seems to be mostly 500 errors they are receiving. Most users are totally unaffected but there also seems nothing particular in common about the users who are affected. If the user logs out and browses the forum as a guest they are able to see all categories and forums, but soon as they login they get the 500 error when accessing certain sections? To further confuse, if they get a noti…
Last reply by Marc, -
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- 1 follower
- 5 replies
- 562 views
I activated this block, and I just noticed the link is incorrect. The link in the email is https//www.pathlabtalk.com/forum/?&_rid=1 instead of https://www.pathlabtalk.com/forum/?&_rid=1. How can I correct this? Thank you
Last reply by Jim M, -
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- 3 followers
- 15 replies
- 1.3k views
Had a member report the following error and upon checking all users are getting it. This only happened after update. HAve cleared the cache and disabled all plugins and 3rd party application but no improvement. Any help appericiated. Kevin. Error: Call to undefined method DateTime::getDateInformation() (0) #0 /home/sites/2a/c/c2bd41b2d6/public_html/ipb4/applications/calendar/sources/Event/Event.php(363): IPS\calendar\_Event::_findOccurances(Object(IPS\calendar\Date), NULL, Object(IPS\calendar\Date), Object(IPS\calendar\Date), Array) #1 /home/sites/2a/c/c2bd41b2d6/public_html/ipb4/applications/calendar/sources/Event/Event.php(2127): IPS\calendar\_Ev…
Last reply by Jim M, -
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- 1 reply
- 279 views
While uploading any img/pdf in MB's I have facing this issue in pop up. I have increase all these parameters in php.ini (apache server)i.e 1. session.gc_maxlifetime =1440 2. upload_max_filesize = 400M 3.post_max_size =400M 4.max_execution_time =30 5.memory_limit =256M 6.max_input_time =60 but still problem remains same.
Last reply by Jim M, -
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- 2 followers
- 5 replies
- 723 views
Hello. When you are trying to mention someone in a comment on Pages application, the following error appears in System Logs: SELECT user FROM `forocms_database_comments` AS `cms_database_comments` WHERE comment_approved = 1 AND comment_record_id=12316 AND cms_database_comments.user IN(SELECT core_members.member_id FROM `forocore_members` AS `core_members` WHERE core_members.name LIKE CONCAT( 'as', '%' )) LIMIT 10 IPS\Db\Exception: Unknown column 'user' in 'field list' (1054) #0 /var/www/html/system/Db/Select.php(388): IPS\_Db->preparedQuery() #1 /var/www/html/system/Db/Select.php(446): IPS\Db\_Select->runQuery() #2 [internal function]: IPS\Db\_Select->rew…
Last reply by Stuart Silvester, -
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- 1 follower
- 2 replies
- 641 views
Unnecessary quotation marks in the cookie link 😐
Last reply by Stuart Silvester, -
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- 2 followers
- 8 replies
- 804 views
When launching the Live Meta Tag Editor the following error message is displaying at the bottom of the page and the Editor along the Right Hand Side of the Page is not displaying. [[Template core/front/global/metaTagEditor is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] This is only happening within Thread Topics and is working correctly across all other pages such as Thread/Topic lists and Forum Lists. Reverting to Default Theme and Disabling All Plugins/Third Party Customizations as well as clearing the Cache have not resolved the issue. I have only noticed this since I installe…
Last reply by Demonland31, -
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- 2 followers
- 6 replies
- 670 views
Hi, I’ve used a third party cookie solution (CookieYes) for a while now but wondered if the new built-in can be disabled to avoid confusion/conflict? I know there has been some changes and fixes over the weekend and the optional section has gone. I have it set not to show the pop up to guests. Thank you!
Last reply by The Old Man, -
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- 2 followers
- 5 replies
- 523 views
I've been getting a good few of these the last few days, particularly when I'm editing settings in AdminCP, what is causing this? 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: rzwnIlG2Oe7ccOmsypC_TIOhaTpMQDK2LLiLV3uw7J4GpG1zloQOYg==
Last reply by Marc, -
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- 1 follower
- 2 replies
- 518 views
Hello Developers how are you ? I'm fine here, then I am go here for solve my question, I apply the lasted version some days ago, after apply this version on my community I received with frequency an alert with this message: But I dont understand this, you can view that my community does not have critical issues ou wrong settings. How to solve this ?
Last reply by Marco Junior, -
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- 7 replies
- 685 views
Was logged in to the forum as usual, clicked to do the update and my stored username and password used to log in to the forum earlier n the session does not work. It flashed that "The display name or password was incorrect. Please try again (make sure your caps lock is off)." the software locks me out for 14 minutes. I went through the stored passwords on my ipad, iphone and PC and none were changed. Tried logging in to ipad then iphone using my email and the whole account locks me out for 14 minutes at a time. I'm still logged in to the forum on my PC for now, but tried the admin panel and it will lock me out after another login attempt. I can't change my passw…
Last reply by Jim M, -
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I started upgrading the System version to 4.7.11, initially its stuck at Upgrade step. Hence I tried installing manually by downloading the software and uploaded after extracting. Now admin/upgrade started the upgrade, but its been stuck and our site is down from more than 4-5 hours. @Marc Stridgen @Adlago Any help here? Its almost similar to what happened here , but this time still its not moving forward.
Last reply by Marc, -
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- 2 followers
- 11 replies
- 720 views
Hello, Can't work out from the logs what's causing this - https://unofficialmills.co.uk/forums/ - to display an error 500. Nothing in the admin panel is pointing out what could be the problem either. I wonder if it's because the server was restarted, but again I can't see what I'd need to do. I'm a bit of a novice so any advice appreciated! Thanks
Last reply by Jonathon123, -
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- 5 replies
- 1.2k views
Hi, When trying to like a post I get a message in a pop-up window "Sorry, there was a problem reacting to this content.". Users reported another issue when trying to embed a video - There was a problem loading this content. I just moved my community to another hoster. Any thoughts?
Last reply by Jim M, -
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- 5 followers
- 36 replies
- 3k views
Hello Seems like the integrated Giphy app stopped showing Gif's , either when i search for something and even when i dont and just load its box , then it used to show some random ones but now it doesnt Any clues why ?
Last reply by ramsis kasis, -
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- 2 followers
- 6 replies
- 812 views
I see an orange notification on my board that states: Important Cookie Consent / PII Patch We have released a patch with important updates for your community. Please go to AdminCP > System > Support to apply the patch from the top left box. However there's no link called "Support" in my ACP "System" category. Perhaps it means "Get Support"? In which case I saw a link that said a patch was released, and a link that said "Fix this". I clicked the link to install the patch but after following the prompt I ended up seeing a message stating "There no application to update". Now I can't find that "Fix this" link anymore but the orange notification is still sh…
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 561 views
Hi, With the new PII request option, I made one using my normal member test account. However since making it, I’ve not received any notification about a member making a request, nothing has came through to either admin or member email address. If I go to the relevant section in AdminCP I do see an entry. How would I know to look if there is one? Is that correct? Many thanks
Last reply by SeNioR-, -
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- 1 follower
- 3 replies
- 502 views
Hello people of the invision community! Does anybody know if there's a possible way to export then import groups into another website? I've got groups on one website of mine, and we're moving to another domain, but I don't want to transfer the website. I want to save my groups and reset the rest of the site. Is this possible? Thanks Peeps!
Last reply by teraßyte, -
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- 2 followers
- 18 replies
- 1.5k views
When I try to enable Zapier in integrations I'm met with: 3C414/1 Zapier needs to use the REST API to communicate with your community, but there is currently an issue with your REST API setup. Visit the REST & OAuth page to learn more and fix this issue. I checked over the REST API section and I have nothing created there. What do I need to do to get this to work?
Last reply by Marc, -
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- 2 replies
- 550 views
Community is Kolab.mx and I am getting the following... Help appreciated...
Last reply by Manuel Molina, -
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- 1 follower
- 1 reply
- 426 views
I have upgraded to v4.7.11 as recommended on the admin site and I have several problems with ads. They pop up again every reload page all the time even if I close them. Can you take a look and solve it?
Last reply by Marc, -
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