Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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Error logs
by ToeJam-
- 1 follower
- 5 replies
- 631 views
Hi, Can someone tell me what issues I am having with these logs? I can't seem to display linked images on my front portal page all of a sudden Thanks
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 521 views
Dear Team, I am getting this permission issue while calling an API . { "errorCode": "2S303/N", "errorMessage": "NO_PERMISSION" }
Last reply by Marc, -
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- 1 follower
- 7 replies
- 838 views
Sorry to bump this, but I am having the SAME exact issue. I have gone through my payment settings as above:: AdminCP > Commerce > Payments > Settings > Payment Methods > Stripe I have to manually capture and then mark my invoice as paid manually. I dont understand what I am missing here.
Last reply by Marc, -
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- 2 followers
- 3 replies
- 564 views
We are having problems where members are getting the "Banned", "You do not have permission to view this site" message. We've deleted them and recreated but they still get the banned message. In looking around the help guides and community forum it seems that the cause of banned relates to Spam Prevention. However, in looking at our configuration, we do not have "Ban member" enabled. So, my question is what else could be causing members to get banned? I've cleared all of the items from the Ban Settings list to get these members back but I'd like to understand how to prevent this moving forward. Thank you.
Last reply by Marc, -
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- 1 reply
- 479 views
So want to set up a new plugin I purchased supergrid but realized I don't have a page in database settings when setting up the database. This is how mine looks And this is how the invision community guide looks
Last reply by Nathan Explosion, -
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- 2 followers
- 1 reply
- 424 views
Hello, does invision have a commerce blacklist system for purchase, to blacklist users's ip and email address for anyone who refunded the payment on the website preventing fraud payments in the future?
Last reply by Marc, -
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I am trying to add a new version of a file and delete the currently uploaded file, replacing it with a URL. When trying to use the "Add files by URL" button the "linked files" text box is disabled (not sure why, I have permission to do this). If I inspect element the page and re-enable the textbox and insert the URL upon saving the file I am greeted with the following error. Error: Call to a member function filesize() on null (0) #0 /var/www/community.vamsys.io/ips_f2440/system/Dispatcher/Controller.php(90): IPS\downloads\modules\front\downloads\_view->newVersion() #1 /var/www/community.vamsys.io/ips_f2440/system/Content/Controller.php(50): IPS\Dispatcher\_Cont…
Last reply by Lukas Jankauskas, -
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- 7 replies
- 531 views
Hello im using stripe for my website and if someone makes a payment it wont be marked as paid automatically and we will have to capture the payment manually. I contacted stripe and they told me that i have to ask "invision support" to change the capture method to automatic.
Last reply by Jim M, -
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- 1 follower
- 12 replies
- 719 views
Typeform embeds perfectly on our other community but for some reason is loading up blank on a new community. Are there any settings/configs that would prevent the embeds from showing? Note to invision: I just created 'Test thread' on the community with embed code added in via source.
Last reply by DTL2012, -
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- 3 followers
- 52 replies
- 3.3k views
I get an empty array [] for tags on most blogs that are fed by RSS.
Last reply by Ocean West, -
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- 1 follower
- 5 replies
- 568 views
The path for css is wrong and the forum and admin area is not usable. I looked on disk in conf_gobal.php and in database in ibf_core_sys_conf_settings but can not find it.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 383 views
Hello IPS, When we configure default theme to display the social icons at the top nav, the icons placement on the rounded background is not perfectly centered. It inherits .css attributes from higher level element: #elUserNav { color: inherit; line-height: 36px; text-decoration: none; white-space: nowrap; font-weight: bold; The bold ones cause the problem. Additionally, when using option to display the in top nav then they are not visible in mobile, not so good then,
Last reply by Marc, -
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- 1 follower
- 1 reply
- 359 views
I'm trying to sync my Invision Community account with Facebook but I get an error:
Last reply by Marc, -
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- 2 followers
- 7 replies
- 722 views
If you can reach the french version of Google ( https://www.google.fr ), search for "inter milan" and you will get scores, vidéos, etc ... and on the firsts results you should find our website "internazionale.fr" and as you will see, there is no description. I try to find others pages like /discover ( https://www.internazionale.fr/discover/ ) on Google.fr ( "discover internazionale.fr" ) and the result is the same, no description. Very strange, because there is all necessary meta things in source code ... any idea ?
Last reply by SoloInter, -
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- 2 replies
- 469 views
Does anyone know if its possible to get the user's Primary Billing Address and Primary Delivery Address via an API end point? I'm looking to get the data that is shown on the /clients/addresses/ page when signed in as a user with purchase history I have looked through the API reference here, but nothing looks obvious: https://invisioncommunity.com/developers/rest-api Cheers Craig
Last reply by Craig Gingell, -
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- 1 follower
- 4 replies
- 460 views
Hi team, I've activated to "always" the Require Subscription Purchase field and the users id=2338 or id=2334 was created without subscription purchase. This users was registered by Google Method (probably the same for other social methods). The users haven't access permisions to restricted content because no change the primary group assingment. But, this situation generates a zap and creates, wrongly, a new client registered and it add to the clients automatizations in my CRM, so it's a kaos. I think that can be an issue, because this users not shoub be created in IPS, with mail register method runs perfectly, not register without subcription purchase. Can …
Last reply by Marc, -
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- 2 followers
- 9 replies
- 1k views
So I already have the core installed previously and then purchased the Pages application, downloaded the full zip file, uploaded all the files and then crickets, the pages application is still locked so no idea how to unlock, or what files to even upload separately if that even is an option. So what exactly am I looking for in the ZIP file just in case the pages application isn't even in there?
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 526 views
For whatever reason a couple days ago my website started doing this
Last reply by Marc, -
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- 2 followers
- 15 replies
- 1k views
I'm having an issue where if I upload short video files directly into a new topic, when I view the topic on a mobile platform (I've tested Safari and Chrome) the video thumbnail does not appear. On my desktop browser it does. Is there a way to fix this? The topic in question: https://themeparkreview.com/forum/topic/47661-report-from-warner-bros-world-in-abu-dhabi/ Thank you in advance for your help.
Last reply by Marc, -
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- 1 reply
- 556 views
no giphys shown in editor its empty there any solution?
Last reply by Nathan Explosion, -
- 1 reply
- 460 views
following error attached doing a search on member email address ...
Last reply by Larry Kachadorian, -
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- 2 followers
- 3 replies
- 1.3k views
I'm having issues with a few people when trying to register on our site, or use the password reset. The below image is what people are seeing..... Could anyone advise how to fix? Thanks
Last reply by Owlsonline Admin, -
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8 hours ago, a poster named oscwilde posted a topic named "Adding your own samples from an external source" on my forum. Now when I search google for that title, I get 18 older, unrelated topics, some archived 13 year old topics, with that new topic name and member name?? Here's the new topic: https://www.logicprohelp.com/forums/topic/149087-adding-your-own-samples-from-an-external-source/ Here's the wrong Google search results: https://www.google.com/search?q="Adding+your+own+samples+from+an+external+source"+site:www.logicprohelp.com&rlz=1C5CHFA_enFR1005FR1005&sxsrf=APwXEddXZRVAK55-kVH25hq_sH8nS979cw:1685018739789&ei=c1hvZLHpL5CfkdUPnaWv2AY&am…
Last reply by Joel R, -
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- 3 replies
- 494 views
After upgrading to 4710 we are no longer getting emails when someone renews or pays for a subscription. Payment settings correctly list the emails but none are being sent to our designated email addresses.
Last reply by Jim M, -
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Just looking into a potential sign-in related issue related to iOS/iPadOS 16.5 and signed in to my own site in advance of an upgrade: That was actually an iPad being used there. iPhone reports fine though. Here's an entry from this site:
Last reply by Nathan Explosion, -
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