Jonathon123 Posted June 19, 2023 Posted June 19, 2023 Hello, Can't work out from the logs what's causing this - https://unofficialmills.co.uk/forums/ - to display an error 500. Nothing in the admin panel is pointing out what could be the problem either. I wonder if it's because the server was restarted, but again I can't see what I'd need to do. I'm a bit of a novice so any advice appreciated! Thanks
Jonathon123 Posted June 19, 2023 Author Posted June 19, 2023 (edited) Right I'm getting this message in system logs. I've tried adding a new default theme but no luck. 06/19/23 11:42 AM uncaught_exception Error: Class "IPS\Theme\Cache\class_core_front_global" not found (0) #0 /home/admin/web/unofficialmi... 06/19/23 11:42 AM template_error Error: Class "IPS\Theme\Cache\class_core_front_global" not found in /home/admin/web/unofficialmills.... 06/19/23 11:42 AM template_error Error: Class "IPS\Theme\Cache\class_core_front_global" not found in /home/admin/web/unofficialmills.... 06/19/23 11:42 AM template_error Error: Class "IPS\Theme\Cache\class_core_front_global" not found in /home/admin/web/unofficialmills.... 06/19/23 11:42 AM template_error Error: Class "IPS\Theme\Cache\class_core_front_global" not found in /home/admin/web/unofficialmills.... 06/19/23 11:42 AM template_error Error: Class "IPS\Theme\Cache\class_core_front_global" not found in /home/admin/web/unofficialmills.... 06/19/23 11:42 AM template_error Error: Class "IPS\Theme\Cache\class_core_front_global" not found in /home/admin/web/unofficialmills.... 06/19/23 11:42 AM template_error Error: Class "IPS\Theme\Cache\class_core_front_global" not found in /home/admin/web/unofficialmills.... 06/19/23 11:42 AM template_error Error: Class "IPS\Theme\Cache\class_core_front_global" not found in /home/admin/web/unofficialmills.... 06/19/23 11:42 AM uncaught_exception Error: Class "IPS\Theme\Cache\class_core_front_global" not found (0) #0 /home/admin/web/unofficialmi... Edited June 19, 2023 by Jonathon123
Runar Posted June 19, 2023 Posted June 19, 2023 Some cache files seems to be missing. Have you tried clearing the caches? To do so, go to the Support page in your AdminCP, then click on “Clear system caches”.
Jonathon123 Posted June 19, 2023 Author Posted June 19, 2023 5 minutes ago, Runar said: Some cache files seems to be missing. Have you tried clearing the caches? To do so, go to the Support page in your AdminCP, then click on “Clear system caches”. Yes I have tried this and didn't get any progress. Very strange the cache files are missing, it was working up until last night, and I can still access the admin CP so it doesn't seem very widespread.
Marc Posted June 19, 2023 Posted June 19, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
Jonathon123 Posted June 19, 2023 Author Posted June 19, 2023 15 minutes ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Apologies. Should now be there.
Marc Posted June 19, 2023 Posted June 19, 2023 Before we continue, please try recovery mode which you can see here If that doesnt work, we will need the correct FTP, as we cannot access your files on the one given
Jonathon123 Posted June 19, 2023 Author Posted June 19, 2023 (edited) 1 hour ago, Marc Stridgen said: Before we continue, please try recovery mode which you can see here If that doesnt work, we will need the correct FTP, as we cannot access your files on the one given Only issue is that I can get to the admin CP so it's not that I need rescue mode for that. From what I can see none of those files creating an error have been deleted. I've added new details in. I will set up alerts on this thread as I keep missing the replies. Edited June 19, 2023 by Jonathon123
Jonathon123 Posted June 19, 2023 Author Posted June 19, 2023 Should add I've already got the default theme and turning all plugins/apps off didn't help.
Jonathon123 Posted June 19, 2023 Author Posted June 19, 2023 Edit: I've just changed away from the default theme and it's working for me. Which doesn't make a lot of sense to me?
Jim M Posted June 19, 2023 Posted June 19, 2023 Your server file system had some very outdated cache on it and it also appears that one of your third party items is required for a block you're using on the forum index. Once I cleared the cache and enabled third party applications/plugins again, things seem to be working now. Marc 1
Jonathon123 Posted June 19, 2023 Author Posted June 19, 2023 2 hours ago, Jim M said: Your server file system had some very outdated cache on it and it also appears that one of your third party items is required for a block you're using on the forum index. Once I cleared the cache and enabled third party applications/plugins again, things seem to be working now. That's really helpful. Thanks. Jim M 1
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