Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 2 followers
- 0 replies
- 331 views
Is there a good database schema cleaner to clear out old detritus of past used apps and plugins of leftover tables and columns?
Last reply by Ocean West, -
- 1 follower
- 3 replies
- 294 views
This seems to be a conflict i have pinned topics from forever ago and they always float to the top of this list.
Last reply by Daniel F, -
- 5 replies
- 370 views
Hi all, I've migrated from vBulletin 4.x to IPS 4.1.13.1 and I need to do afresh start for all members (all groups). So, I need to reset the reputation levels of all users to 0. How can I do it? I can't find any option in ACP or with any third-party app in Marketplace. Somebody please guide me how to do that? If there is a need execute some MySQL query, I'm happy to do that. P.S. IPS support said they can't tell us any such option via MySQL query since nothing in this regard has been tested by them. Thanks, Peter
Last reply by xtech, -
- 1 follower
- 1 reply
- 312 views
Profile photo with transparent background. When we put photos in the profile with transparent background in .png format Automatically the transparency turns white and quality is lost. The avatar is not too blurry either. Is there any way to keep the image transparent?
Last reply by Mack_au, -
- 1 follower
- 2 replies
- 250 views
Does IPB have support for this? Looking to add some alt image tags to uploaded images (attachments, etc.)
Last reply by YDSOA, -
- 1 follower
- 4 replies
- 283 views
have a checkbox set in a custom field but would like the display on the profile to be comma separated? How would i do this?
Last reply by clearvision, -
- 1 follower
- 3 replies
- 262 views
I have skipped profile completion for myself, and I am now trying to figure out how to get it it to go back in and work I have deleted all the values my profile fields and logged in and out but i can't get the profile completion to re start, is there some bit stored somewhere that can be reset? I am afraid people may skip this and never see the option again?
Last reply by CP_User, -
- 1 follower
- 2 replies
- 315 views
Hey All, I recently imported a WordPress db into Pages and am showing the content on root and forums in /forums. I wanted to get your opinion on SEO for doing redirects. I was planning on doing 301 redirects on my top 20 pages and then hopefully redirecting the entire site after that. Not sure if that is an option though. Example: Old Location https://homeservershow.com/home-server-show-306-final-episode.html (no longer resolves) New Location https://homeservershow.com/articles.html/blog/home-server-show-306-final-episode/ # .htaccess Permanent URL redirect Redirect 301 /home-server-show-306-final-episode.html https://homeservershow.co…
Last reply by homeservershow.com, -
- 5 replies
- 258 views
what is the problem in this url https://vidyasagar.guru/files/file/1-विवरणिका-संयम-स्वर्ण-महोत्सव/?do=download&csrfKey=c9c9110e03bcd2cb4a90d4733f7f9c71 I have opened the the download page in an app.. it opens this url... not getting what is an issue in this url.. why it is showing error ------------- what is the best url key which willl always work
Last reply by Daniel F, -
- 4 replies
- 338 views
Startet getting e-mail from cron tab, whole site is down now: When I try to enter the admin area I get the following message: We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Can't create more than max_prepared_stmt_count statements (current value: 16382)You can try again by clicking the button below, or try again later. Any clue? Is there someway to "restart" the software, clear cache or well...anything I can do.. Tried to restart server...no luck. This is from the server error log: [Thu Jun 22 12:25:04.803473 2017] [:error] [pid 96327] [client 195.159.98.68:33263] PHP Fatal error:…
Last reply by Skodaforum, -
- 3 replies
- 298 views
I was playing with the streams and I looked and this showed up replacing unread content. Can someone tell me how to edit this and bring back unread link. thank you for your help as always
Last reply by MikeChristopher, -
- 3 replies
- 232 views
Evening all! I've just fully inherited a site that's been running Invision for about ten years. No posts in all that time have been archived, so I flipped it on, configured it, and let it go. That was two days ago, during which the task list says archiving runs every five minutes. Manual task runs say they're carried out successfully. But nothing gets archived. It tells me on the archive settings page that 96% of posts, or about 65,000, will be archived in the next run. It's said that for two days. I'll be most grateful if someone can tell me why this isn't working as it should. Thanks! -Dev
Last reply by Daniel F, -
- 1 follower
- 2 replies
- 259 views
Hi All, Having an issue bring my site up from 4.1.19.2 to 4.1.19.4. I have attempted the upgrade and downloaded the files via the upgrade wizard, but cancelled it since the Chat portion didnt want to upgrade to .4 I would like to re-attempt this however i cant find a way to clear out the previous upgrade attempt. I am seeing this only: The files for version 4.1.19.4 are present but the upgrade has not been completed. Could someone let me know how to clear these out so i can attempt the upgrade again? I have attached another image that illustrates the issue with Chat. Cheers.
Last reply by Dennis Linkletter, -
- 1 reply
- 232 views
I am wondering if anyone knows a way to delete posts in a particular thread after a given amount of time. For instance, 24 hours after the post is made it gets deleted? I am wanting to do something in a similar fashion to how 4chan works. The purpose is to encourage people to check this particular thread often as content doesn't stay for very long.
Last reply by Kevin Carwile, -
- 3 replies
- 253 views
For a variety of reasons, I have been using a Pay Pal button on the front page rather than Commerce. This time I am going to use Commerce. I did a test, purchased the item, and it worked. However, I got an email to my admin board email, but not my Pay Pal Biz account email. Is there some reason when using Commerce Pay Pal does not send an email to my Pay Pal email? I can't see a setting for it. I don't want thousands of emails going to my Admin email.... Thanks JM
Last reply by MADMAN32395, -
- 4 replies
- 374 views
Its not the one I have as default? This is the one that is on the front community page on bottom.
Last reply by LiveG, -
- 0 replies
- 249 views
Has anyone noticed any issues with the Bulk Mailer in the latest release 4.2 b5a? I have sent an email out to 4 members of staff via it of which I got it straight away (so am guessing they should have done too) however it was still stuck as running it as a background process. I then went into the background process in order to see what was going on but the only option was to run it manually - this in turn sent another email out. The background processing task then disappeared and in the bulk mailer it said it took 13 mins to send out the email. Anyone else noticed this or can reproduce it?
Last reply by MikeChristopher, -
- 1 follower
- 15 replies
- 600 views
Up until recently, we used Varnish to cache the forum for guest users. We've shifted to a new server that's quite powerful and are now running Nginx and thought that instead of Varnish perhaps we could use Nginx's caching to save a step. We already have it set up for caching static content, but are there any guides available for setting it up to cache dynamic content and how to make sure those who are logged in can get the dynamic content directly rather than through the cache?
Last reply by Rhett, -
- 1 follower
- 0 replies
- 237 views
Hello everyone, I was wondering if maybe I'm overlooking something. On other sites using different software (vBulletin in particular), I've noticed that when you post a long hyperlink in a post, it shortens it by either (a) using "..." or (b) changes the link to the page title the link goes to. Is this a built-in feature for IPB? If not, is there a modification I can't seem to locate? Thanks!
Last reply by rngrdanny22, -
- 1 follower
- 2 replies
- 260 views
I want to empty my db and start afresh, what's the best way to backup my options and settings etc (not forums, topics, posts)?
Last reply by Rhett, -
- 1 follower
- 3 replies
- 539 views
Hi I am about to migrate from xenforo but I have a large amount of downloads that will need to be migrated, dose the conversion tool copy the files or just relocate them?
Last reply by TheSonic, -
- 1 follower
- 1 reply
- 336 views
Anybody know what this error is.. when i try to convert the members 75% through i get this error IPS\convert\_Library::process: Prepared statement needs to be re-prepared
Last reply by Stuart Silvester, -
- 3 replies
- 230 views
https://vidyasagar.guru/clubs/?f1[0]=0 this is showing all clubs instead of the first value in extra field
Last reply by Daniel F, -
- 1 follower
- 3 replies
- 259 views
Does anybody know how to edit the font sizes in the drop down in the editor? I need to remove some of the larger ones or they will be mis-used! Thanks
Last reply by Genestoy, -
- 0 replies
- 221 views
Once I have added an attachment to a blog post, I can't see any way of deleting it! What gives?
Last reply by Interferon,