Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issues after moving installation
- Last reply by Jan Reidar Storelvmo,
23,018 topics in this forum
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- 2 followers
- 6 replies
- 332 views
Hi All, Is there a way to see the status of my search index? I clicked 'rebuild' some weeks ago and my search results are still crap. I do have almost 8m posts, I'd just like to see something in the background tasks or a progress bar somewhere - is this possible? Thanks, Christian
Last reply by Andrey Enkin, -
- 2 followers
- 2 replies
- 284 views
Is there anyway to add the google web site translator to all pages of Invision. I use pages for a website and would like to add the snippet to every page. to add it to every single block on the site would be a pain and also look messy. Any advice appreciated. <div id="google_translate_element"></div><script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en', layout: google.translate.TranslateElement.InlineLayout.SIMPLE}, 'google_translate_element'); } </script><script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTransl…
Last reply by kmk, -
- 2 followers
- 3 replies
- 324 views
Is there a option in ipb to allow a minimum character limit so i dont get posts like this on my forum:
Last reply by Nathan Explosion, -
- 2 followers
- 0 replies
- 253 views
Hello, How can I safely Export records from one Database and Import them to another Database?
Last reply by shahed, -
- 4 followers
- 4 replies
- 566 views
Hi guys, Upgraded to 4.2.2, installed memcached + opcache, and now I am facing a very peculiar problem, which is Google Analytics under reporting our traffic. How do I know this is happening: 1. From our ad management software (we use Revive), we can see that the number of views per day from a certain banner that is present in all pages of our website (and only once per page) is far greater than the number of pageviews reported by Google Analytics. They should be around the same or even the opposite situation, due to users using ad-blocking software. 2. We use cloudflare, so I decided to add a new property in Google Analytics and link this new propert…
Last reply by Gabriel Torres, -
- 0 replies
- 266 views
I am trying to follow the documentation with the Extension FileStorage, but am wondering about deleting files. I have a Node, and with that node I want multiple files associated with it. I created another DB table that holds the Node ID and the file url, which I get from the uploaded file using the Form\Upload object. I retrieve the files fine, but when I delete one of the files, how is the file tracked and deleted and where does the system delete the physical file?
Last reply by FNDN Admin, -
- 1 follower
- 3 replies
- 369 views
Hi friends. Could anybody help me with mixins? I have a plugin, which redefine relative dates return of \IPS\DateTime class. All worked well, but in some JS-generated blocks, such as quote/citation block in editor return relative date, generated by JS. I found method and file, who did it. But got a trouble with redefine this method with mixin. I read two documents: But there said about mixins for controllers (and i not understand where it must be located, how named and how activate them on needed places). So, better doc or simple example will be perfect for me. Example, which will alert('test') on using ips.utils.time relative method. Cal…
Last reply by Martin A., -
- 1 follower
- 0 replies
- 309 views
Hi guys, Just wanted to say that I love this product and the community and have learned a lot using the search function but ran into something I can seem to find an answer to. Id like certain people within a "administrator" group to only be able to promote people to the "group ranks" "under" them. So I guess I only want them (the "administrator" group) to be able to promote/demote people within other specific groups, but never be able to promote themselves, or others,to a "higher" group than the the "administrator" group that they are in....if that makes any sense. Is there any way to do that within the vanilla version Im using or would I need a plugin to d…
Last reply by Sowellinformed, -
- 1 reply
- 395 views
Does anyone have any information regarding the spam defense codes? In particular what is code 44 or 45? Alternatively even if you don't know what the code means, do you perhaps know how to handle the action given to users who receive that code on registration?
Last reply by Aetherdan, -
- 6 replies
- 1.1k views
I apologize for my bad English. I transferred a working IPB from a server to another server, but it does not work now. Upload Files OK File config_global.php OK Database connection OK but PHP Fatal error: Call to a member function language () on null in /home/jgasbymg/public_html/system/Output/Output.php on line 538 $ title = \ IPS \ Member :: loggedIn () -> language () -> checkKeyExists ($ title)? () -> language () -> addToStack ($ title): \ IPS \ Member :: loggedIn () -> language () -> addToStack ('error_title'); I did not touch anything, I just moved the files from one server to another
Last reply by Daniel F, -
- 2 replies
- 289 views
Q1 I am in search of java script to which does not allow copy paste from 1 page which is linked from data base - I know smart people can always do but just for normal guys we do not want that they copy and share .... where can I find teh best script ... I want to stop pople copying from mobile and sharing on whatsapp Q2 where we will post this script in out suite which in cloud Regards Saurabh
Last reply by Joy Rex, -
- 1 follower
- 3 replies
- 491 views
Hi Does anyone know if it is possible to have a customised Error page in pages? I wanted members who do not have permissions to view certain pages to have a custom warning. I know the forums do but it's not apparent within pages. cheers
Last reply by loccom, -
- 1 follower
- 1 reply
- 391 views
I would like to customize many of the emails in AdminCP -> Customization -> Emails. Is it possible to preview what an email will look like or have the system send out a test email? This seems like a feature that would be built in. If not, is there any plugins out there that will do this? Also, it would be nice to be able to create an email template using WYSIWYG and shortcodes instead of having to create a HTML template and uploading it.
Last reply by Aetherdan, -
- 2 replies
- 647 views
Hey, We use our IPS forum to provide technical support to our customers. We'd like to add a ticket system to help track services requests. Ideally we'd like to use a system that can automatically generate tickets when a user creates a new thread, assign that ticket to a support engineer. We'd like to be able to track things like how long tickets are open, get notifications if tickets have not been updated for a certain period of time, etc. I know there are many ticketing systems out there, but has anyone used one that integrates well with the IPS forums? Thanks! -Kristoff
Last reply by Steph40, -
- 1 follower
- 2 replies
- 309 views
Hi folks, We upgraded to the latest Invision Community version last night, v4.2.5, and since the update, nobody seems to be able to click on anything that uses an editor (like posting replies). In the browser Developer Tools section, I see this: Any idea what is causing this and how to debug?
Last reply by dschreiber, -
- 1 follower
- 1 reply
- 231 views
we can certainly post articles in forums topic... any possibility to post in Clubs topics ?
Last reply by Joel R, -
- 3 replies
- 348 views
Hi all, I have seen on a board i was browsing today where it pins under the user who creates the topic (topic starter) in the first post and every other post they make in the same thread. Is this a plugin or is it default with 4.2 install? Thank you.
Last reply by Faqole, -
- 2 followers
- 1 reply
- 265 views
I have a couple questions that hopefully can be answered relatively quickly. My situation is this, I want to sell some tickets for an event. I have two different prices, one for Adult and one for Student. I'm trying to use the Sales Discounts portion of the setup, but may have found a bug. I want to set it up where you purchase 10 student tickets you get one adult ticket for free. Potential Bugs 1. I purchased 10 student tickets. I go to purchase 3 Adult tickets and it says they are all free! 2. Also if I edit the number of student tickets to 9 in the cart and go to checkout it still has the adult tickets as all free. 3. If I purchase 11…
Last reply by Joel R, -
- 4 followers
- 4 replies
- 264 views
I am quite stuck with something: All logged in Members can edit each and every entry in all Pages Custom Databases. Edits are made final without any moderation approval. I've disabled the ability to edit and add content in the database permission set but the "edit" button still shows. The usergroup of course cannot bypass moderation. As far as I understand this permission mask NO ONE should be able to edit or add records. Still the button to edit a record is available to each member. Any tips? Thanks Edit: Hm I found that if I disable the wiki-style mode the button disappears. Is this by design? I was expecting that the wiki-s…
Last reply by DReffects2, -
- 5 followers
- 9 replies
- 512 views
Hi guys, Just wondering how do i get a home page similar to Invisionpower.com website? a custom homepage where i can get the header and footer
Last reply by Felix Thant, -
- 5 replies
- 280 views
Hi, I"m wondering if it's possible to allow only a specific member to post information in a database vs setting up an entire new membership group? I would actually like to allow specific members to add articles to specific categories. So if I have a person who wants to write about Star Wars, then there would be no need for them to have the ability to publish to Star Trek.
Last reply by Joy Rex, -
- 1 follower
- 5 replies
- 291 views
Is it possible to have a member join group based on gender Regards Saurabh
Last reply by Faqole, -
- 1 reply
- 273 views
Im getting the following error everytime the system runs the task: deletecontentPermanently removes content queued for deletion. Unsure why its doing it, any help would be amazing!
Last reply by Daniel F, -
- 1 reply
- 217 views
Why would an API user have their IP banned over and over? I keep removing it from the list, but its constantly just banned once more. Other than in Ban settings, where else would I remove the ban? I have allowed the setting to use any IP with that particular API key. What happened was, the user has been using the api for a while now, but we had to change his key, he accidentally used the old one for a few queries and got banned. Now that hes using the new one, hes constantly having his IP re-added to ban list.
Last reply by Aetherdan, -
- 2 followers
- 10 replies
- 392 views
Hey Guys, I've already opened up a ticket with IPS but perhaps you guys can help me out as well The community was located a forums.domain.com - I've "promoted" the community and moved the files to the www.domain.com directory. Then I've went into the ACP -> files -> file storage and changed the file-storage path from /var/.../forum.domain.com/uploads to /var/.../www.domain.com/uploads Then everything broke :/ I get Error EX0 and this: RuntimeException: (0) #0 /var/www/vhosts/domain.de/httpdocs/system/File/File.php(203): IPS\_File::getClass('core_Theme') #1 /var/www/vhosts/domain.de/httpdocs/system/Theme/Theme.php(5059): IPS\_F…
Last reply by DReffects2,