Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,826 topics in this forum
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- 1 reply
- 222 views
1. In order to proceed with the upgrade, please ensure all relevant access information, including FTP and AdminCP is provided and current within your license details. Please note, if your access information is not provided or not current, your request may lose its position in the upgrade queue. 2. Additionally, please carefully review the following changes for your community and provide us with your preference for each option: USER / DISPLAY NAMES Usernames and display names have been merged in IPS4. As the administrator, you may select which to keep during the upgrade process. Please note that this field will be the publicly displayed field for the user. Would you like t…
Last reply by bfarber, -
- 2 replies
- 267 views
Hi, I installed a news ticker plugin I got from the marketplace. Something went wrong during install and now my website is running extremely slowly and even timing out in some cases. I fear it's some sort of script problem but I have no idea how to fix it. The website is running so slow I couldn't even get to the admin CP until I uploaded a blank index.php temporarily. I tried disabling the plugin and then I tried uninstalling the plugin -- no luck. I tried uploading an original theme (I suspected it was a theme issue) and setting is as default, still the problem persists. I've also tried going to System -> Support and disabling all plugins. I'm not…
Last reply by Adlago, -
- 1 reply
- 235 views
Album link field is not working in my community.... The developer said... he needs FTP access he is not able to reproduce in any other sites..... How to get this solved....
Last reply by Daniel F, -
- 1 follower
- 1 reply
- 232 views
Hi, afaik calendar events can only be edited by the author and/or admins/moderators. Is there any solution known to specify another member group to be allowed to edit calendar events in a defined calendar? Thanks.
Last reply by Daniel F, -
- 1 follower
- 19 replies
- 440 views
I just tried upgrading to 4.3 beta via the ACP installer and no issues while it ran. However upon receiving the completion message I returned to my forums to see the site entirely down. Called webhost and they turned on page-side error view which showed the following PHP error: They suggested I restore the backup I took from prior to the upgrade. Has anyone else had this issue while trying to upgrade to 4.3 beta?
Last reply by Nebthtet, -
- 0 replies
- 204 views
I want to have a club block displaying clubs in two columns Currently it shows a single column in block widget
Last reply by Saurabh Jain, -
- 1 reply
- 259 views
Hello, a bug which Emoticons does not load(charge) ?
Last reply by Ryan Ashbrook, -
- 1 follower
- 1 reply
- 242 views
Hello fellow Invisioncommunity members. I'm an old, impatient, busy man. I run 50 websites on 5 servers and decided to move an old SMF forum here. I swear I think if I could get 20 minutes at one stretch with a competent tech, my issues would be over. Unfortunately, the ticket system here doesn't seem to agree with me. After 3 frustrating days, my forum is moved and everything is visible. The last unsolved issue is critical, all my forum members are listed as "Guest (Old Member name)" by their posts. There are no members listed under member groups and the "Guests" are not listed under the Guest group. Apparently, it's scotch time in Forest, VA and everyone has gone for th…
Last reply by Bill Wyatt, -
- 1 follower
- 2 replies
- 245 views
Hi folks, we have a copy of our forums as development/testing environment, where we make changes before going prime. How can I make sure that his testing board doesn't send E-Mails to my members, i.e. weekly digests etc.? At the moment we disable tasks all together, which isn't really good. Thank you, Thomas
Last reply by Thomas P, -
- 1 follower
- 27 replies
- 1.4k views
I cant edit the Globaltemplate, it comes This theme file could not be saved why? How can i fixx that?
Last reply by milan122, -
- 1 follower
- 2 replies
- 269 views
Is there any way to allow only certain usergroups to go invisible? Thanks
Last reply by Stormlilly, -
- 6 replies
- 833 views
Hi, I'm about to upgrade to 4.3 beta but it's been so long that I don't remember how to backup the database before proceeding. Can't find it in the guides. Can someone help? Thanks!
Last reply by bridges101, -
- 0 replies
- 244 views
The Copy Topic to Database feature is pretty nifty and works well. How about the reverse? Is there a way to move a database record to a forum Topic? Realizing only Title, Content, Author, and comments would be retained but this would be very useful. Is it possible?
Last reply by Unraid Community Admin, -
- 0 replies
- 264 views
I really need your services. I will be happy to pay top dollar :>> I have a IPB at www(dot)powerforum(dot)co(dot)za it is : Invision Community v4.2.7 I used the admin panel to try upgrade to the new BETA version. (4.3.0 Beta 2 ). However after following the wizard in the admin panels downloading the package at step 3 it always jumps back to step 1 and corrupts the forum. I will very much like to pay you for your work. Do let me make a full site backup before you have look, I will really appreciate this . I will be so happy if you can help me. I have been on IPB since 2013. SIncerely Jay
Last reply by Jason Back, -
- 1 reply
- 248 views
Hello, Anyone know how I can do this? I would like to make it 60 minutes, i think it's like 5 or 10.
Last reply by bridges101, -
- 2 replies
- 255 views
Forgive me if this is already covered somewhere; I did try searching first... I have just activated Clubs and I intend to replace my ancient private forums with secondary member groups system. Is there a way to bulk add members to groups, or is it just by sending out invites through the Club interface?
Last reply by beeurd, -
- 1 follower
- 0 replies
- 194 views
Anytime I receive an PM email from a member that has special characters in the display name odd characters are in the display name - Ramblin�?? Jack has sent you a message! - in this case there is an apostrophe behind the n in Ramblin' Is there any way tp prevent/stop this from happening? Thanks
Last reply by Genestoy, -
- 7 replies
- 370 views
I have upgraded to 4.3 beta and am getting the following message in many places on my site: "The search index is currently processing. (whatever you are at) results may not be complete." My guess is the resolution to this is to rebuild the search index from ACP.
Last reply by Mark, -
- 3 followers
- 10 replies
- 388 views
Hi, I can´t figure out why the month names in the upcoming events widget shows the text %OB. It have worked before, but after last update this happened. Anyone have any clue? For a breath of a second when loading the page, the correct names are displayed.
Last reply by MDPP, -
- 1 follower
- 2 replies
- 220 views
Hi, Just brought an application ( Super Show ) from the marketplace. Is there a way I can add a blank page to the content items so I can put the blocks where I want them without being tied into anywhere else. IE - I am looking to click on a new tab I make within Menu Manager and it gives me a blank page. All it seems to want to do is allow me to use a redirect, dropdown etc. Thank you.
Last reply by DesertIslandFruits, -
- 3 replies
- 246 views
How do you change an existing non-paid club to be a paid club?
Last reply by Josiah Wallingford, -
- 1 follower
- 2 replies
- 273 views
Just recently all of my users are reporting either a timed out white page when accessing the home page, or they get errors like these: Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/***/public_html/movie-land/system/Patterns/ActiveRecord.php on line 114 Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/***/public_html/movie-land/system/Db/Db.php on line 877 Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/***/public_html/movie-land/init.php on line 521 Any other pages/app works perfectly fine. Th…
Last reply by senators24, -
- 1 follower
- 2 replies
- 271 views
Hi folks, how do you do your testing, which caching method is the best in your specific environment? I am asking because we did the switch to PHP 7.2.3 /w OpCache this week. We were using Redis, because it was recommended to us, but I don't seem to see a difference in speed of site using it or not (GTMectrix or Pingdom). Stock PHP /w OpCache seems to be fast as well. How do you test? Thanks, Thomas
Last reply by Bluto, -
- 2 replies
- 252 views
Anybody know how to block disposable emails from registering? Sharklaser.com for example?
Last reply by mwcboard, -
- 1 follower
- 4 replies
- 273 views
Anybody have any idea how to stop the ads the force redirect your users on mobile devices, the "congratulations you've won x" ads that are malicious. It's an industry wide problem but I was curious if anybody has had any luck beating this things. Thanks
Last reply by mwcboard,
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