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Stuck on upgrade "Upgrading database"

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I'm upgrading to 4.3.1 and it's stuck on Upgrading database (Core: Upgrade ID 103000-0)

It has been almost 15 minutes stuck here with the wheel spinning. 

Is this expected behavior because it's a big release? How long did it take you to upgrade?

Should I be concerned?

  • Author

Uh oh..... the progress bar and upgrade page went away and it's now showing the update in progress splash screen. 

20 minutes in,  unable to load my forum. :(

There seems to be more reports of upgrades failing than normal with the release of 4.3, abit concerning 

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4 minutes ago, Charles Richter said:

Uh oh..... the progress bar and upgrade page went away and it's now showing the update in progress splash screen. 

That’s a normal fallback mechanism. Just let it continue. 

Edited by opentype

  • Author
3 minutes ago, opentype said:

That’s a normal fallback mechanism. Just let it continue. 

How long did your upgrade take? It has been 30 minutes and still nothing. ?

My dev board with hardly anything on it took about 15 min.  Though take into account it was running on my Mac and not a server.

  • Author

I have support looking into it. They supplied me with a sessioncheck URL to see if it would continue the upgrade and it wouldn't open. 

Getting a bit concerned. 

6 minutes ago, Charles Richter said:

I have support looking into it. They supplied me with a sessioncheck URL to see if it would continue the upgrade and it wouldn't open. 

Getting a bit concerned. 

We had to restore our file system and got Support to do the update for us.

We were off-line for about 3-4 hours.

  • Author
2 minutes ago, waccoe.com said:

We had to restore our file system and got Support to do the update for us.

We were off-line for about 3-4 hours.

Yikes... I hope it doesn't come to that. Though I did do a Snapshot of my server prior to the upgrade just in case. 

I always get nervous upgrading... They're working on it now (fingers crossed)

  • Author
8 minutes ago, waccoe.com said:

We had to restore our file system and got Support to do the update for us.

We were off-line for about 3-4 hours.

Did yours bomb out at the database upgrade part in the beginning too?

  • Author

Does anyone know how to use PhpMyAdmin? I need to manually add this query per Invision Support. Never used it before, so any help would be much appreciated. 

Manual Action Required


Some changes need to be made to your database. Because this affects a very large table, doing this automatically may time out. Therefore, it is recommended that you make these changes by manually running the queries listed below through the command line on your MySQL server.

ALTER TABLE `ips__core_moderator_logs` ADD KEY `member_id` (`member_id`);
28 minutes ago, Charles Richter said:

Did yours bomb out at the database upgrade part in the beginning too?

Yep. Completely crashed the site. Database was fine but file system got cooked. @ASTRAPI helped us out.

10 hours ago, Charles Richter said:

I'm upgrading to 4.3.1 and it's stuck on Upgrading database (Core: Upgrade ID 103000-0)

It has been almost 15 minutes stuck here with the wheel spinning. 

Is this expected behavior because it's a big release? How long did it take you to upgrade?

Should I be concerned?

I had the exact same problem, and on my main browser (Chrome) I couldn't get back to the upgrade screen.

I had to open up another browser (Opera) and log in again and it went through.

I got HTTP ERROR 500 while updating, all the board was down even the front end ? 

Fortunately, I have done a backup so i could restore it to have the forum accessible.

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