Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
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- 2 followers
- 4 replies
- 678 views
Some reason xmlprc.php is constantly getting hit. Should I worry? If yes, best way to block them.. why are they keep hitting that file?
Last reply by Stuart Silvester, -
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- 2 followers
- 5 replies
- 589 views
For some reason, when I embed a forum topic in a post, sometimes (but not always) there's an unnecessary scroll bar displayed. I know how to fix this with CSS, but I suppose that scrollbar shouldn't be there to begin with? I see this: When I would want to see this:
Last reply by David N., -
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- 4 followers
- 21 replies
- 1.3k views
"Caching is not working correctly, please contact support for further assistance." Tried manually flushing cache after applying September update — no change.
Last reply by David N., -
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- 1 follower
- 2 replies
- 546 views
Hello, Do you have best practices for Cloudflare configuration with Invision Forum ? Regards,
Last reply by teraßyte, -
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- 3 followers
- 19 replies
- 1.5k views
Seems my database size has increased significantly and not aligning with traffic increases. Any suggestions on where to review to troubleshoot?
Last reply by Nathan Explosion, -
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- 1 follower
- 3 replies
- 663 views
Hello, Is there a way to edit or add more "Font Size" in text editor, more than "12" ? Regards,
Last reply by Underwood, -
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- 1 follower
- 2 replies
- 496 views
I'm extremely new to IPS forum suit, it's a big change from mybb. However, I have cloud invision. I've purchased themes, plugins etc that I feel is great for my community. However, when logging in via mobile I get "The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information" The theme I am using, is the most up-to date according to the developers website, and I only have 1 other plugin from the marketplace (free). All are up to date. I've cleared the cache both my devices, and server but the error is still persistant. There is no errors as such in the admincp s…
Last reply by Marc, -
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- 1 follower
- 1 reply
- 464 views
The Store module is disabled for all groups in my Commerce installation and still the Product Reviews keeps showing up on IP Address Tools: It removes related items in other places, such as Products in search.
Last reply by Marc, -
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- 1 follower
- 9 replies
- 876 views
I'll honest... I literally hate upgrading. For as long as I can remember, since the monthly updates have begun, evey time I try and upgrade to the latest greatest, it is always a hassle. Not once has it gone smoothly. I generally get through the first two or three steps and then when the update is supposed to be applied, I usually get a screen telling me that it can't for whatever reason or it simply freezes. When this happens, I am generally able to back out of it and submit a second time and the install actually happens. I have expressed this problem to management previously and was told that it would be rectified. Today was a new one. I get through the first few …
Last reply by Marc, -
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- 1 reply
- 508 views
I recall a line of code that one could add to our constants.php file which would stop all board emails from being send out...does this still work, and if so, what is that line?
Last reply by Adriano Faria, -
When the caching errors started appearing about 3 hours ago, I was editing my menu in the menu manager in my ACP. Since then, my menu has been acting weird, showing me different menu orders and refusing to publish the ones I was trying to publish. Now it's in a state where the current live menu is pretty close to what I want but it still needs to be further edited, however the menu manager is showing me a restored default configuration that I did not publish. How can I have the menu manager show me the current live menu so that I can continue editing it?
Last reply by David N., -
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- 5 replies
- 526 views
I hadn't realized that when going through the install process I was on the non-secured side (HTTP). So now the key is set to that and I would need it to be assigned to the HTTPS. Is there a way to do this without spending the $15 for a key change?
Last reply by Jim M, -
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- 3 replies
- 656 views
Hello, I want to add the ability to add tables when someone is posting a new topic or a comment. I went to edit toolbars then Add Button and followed the link provided: HERE Then I downloaded the file, and when I upload it I get this error message: 1C120/B The plugin does not appear to be valid. Make sure that you have uploaded the plugin exactly as you downloaded it. How can I add more plugins to the CKEditor ?
Last reply by Nathan Explosion, -
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- 2 followers
- 7 replies
- 757 views
Hi, we signed up to hive to test it earlier but it appears it defaults to importing all content (even content guests can't see etc) and in the ACP, if you select which forums etc you would like it to import, those settings don't stay saved. (Eg - save them, come out of the page and go back in, and it's back to defaulting to all content).
Last reply by Marc, -
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- 1 follower
- 7 replies
- 708 views
I’ve noticed forums on cloud hosting are not up to date for guests, looks like they can be upto 15 minutes out of date. This became a problem since guest page caching was removed but I solved this on self hosted by using cloudflare using the suggested settings (on another topic) to replicate guest page cache. The point here though is you need to correct this, it’s easily done as I’ve managed it. 15 minutes is a long time especially when something live is happening and those visiting want to see the latest posts related to a live event. It’s one of a few issues I have left with cloud hosting that prevents me moving to it.
Last reply by Marc, -
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- 1 follower
- 20 replies
- 1.4k views
People trying to register getting Error code: EX1364 Anyone know what the error code is? Sorry, there is a problem Something went wrong. Please try again. Error code: EX1364 Existing user? Sign In
Last reply by Marc, -
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- 1 follower
- 6 replies
- 656 views
The SSL certificate for forums.atariage.com has expired, and guests cannot visit my forum without seeing this: This is extraordinarily bad timing, as we just had a huge announcement two days ago, so there is a ton of new visitors to the site who are now going to see this, as well as current users who are going to be wondering what the heck is going on. Quite a bad look for us, and I'm quite unhappy about this right now. I hope someone from Invision will see this and fix it as quickly as possible! Thank you. I can't even bypass this to get into the forum due to the HSTS policy, and neither can anyone else, so this has effectively taken t…
Last reply by Charles, -
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- 1 follower
- 9 replies
- 753 views
I can't get this setting to save. I have had it saved before. The only way I can set is to use 'Copy Moderators Permissions' and set a new moderator group. Any help would be appreciated
Last reply by Alex Duffy, -
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- 1 follower
- 1 reply
- 567 views
When Community Hive was announced a couple weeks back, I signed up under my personal email. Today, when I upgraded to 4.7.13 and enabled Community Hive, it created another account with my community admin email. I disabled Community Hive and deleted the (admin email) account, thinking I would just repeat the steps but enter my personal email instead, so that I would only have one account for both following and managing communities. However, when I try to Enable Community Hive again, I am taken straight to settings. I am unable to enter an email address or create an account again at Community Hive. I need to somehow completely erase C-Hive so I can start…
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 590 views
I've been wanting to learn about Dev Mode etc. So I have been building a localhost site on my dev box. Windows 10 with IIS 10.0 MySql 8.0.28 PHP 8.1.22 I've spent several hours moving the code and the DB over from my hosted test site and finally did a full install of IPS 4.7.13 and that helped a lot but still couldn't everything to work then I ran the checker again and it asked me to create a constants.php file. <?php define( 'TEMP_DIRECTORY', dirname( __FILE__ ) . '/uploads' ); This was the final key to what looks to be a fully working localhost test environment. But I am puzzled. I don't find a constants.php file on my working hosted s…
Last reply by Nathan Explosion, -
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- 2 followers
- 9 replies
- 855 views
Hello, I just updated my site on 'test domain' on same server, and generated this error log at the end of update. Type: upgrade_error Error (1054) Unknown column 'chart_timescale' in 'ips_core_saved_charts': changeColumn ["core_saved_charts","chart_timescale",{"name":"chart_timescale","type":"ENUM","length":null,"decimals":null,"values":["hourly","daily","weekly","monthly","none"],"allow_null":true,"default":null,"comment":"","unsigned":false,"auto_increment":false}] --- #0 /home/.../public_html/test/system/Application/Application.php(1618): IPS\_Log::log('Error (1054) Un...', 'upgrade_error') #1 /home/.../public_html/test/applications/core/sources/Setup/Up…
Last reply by Marc, -
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- 2 followers
- 2 replies
- 597 views
Hello, I have noticed that when I set topics for future publish, they still get sent to the RSS feed the moment they are submitted. The published date is correct, but I do not believe this should be the intended action as RSS readers will try to pull the topic asap. E.g. for the devs: This Topic is already listed on This RSS
Last reply by UncrownedGuard, -
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- 5 replies
- 727 views
Hi there, We see a negative value in the approval queue that doesn't go away after clearing system caches. This has happened after we've flagged a member as a spammer and their posts got deleted. We're running version 4.7.12. -Paul
Last reply by Jim M, -
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- 1 follower
- 7 replies
- 680 views
Hey Guys, I'd like to remove/delete all attachments from a specific attachment category, for example CMS Records (in storage settings). How would I do that? Thanks 🙂
Last reply by Jim M, -
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- 1 follower
- 10 replies
- 639 views
Hi, when I use the >> tab and check items (Topics and Posts) on the sidebar (right side) I can set under "Visiblity" the option "show on all devices". I've done this, but the widgets still do not appear. Are these inactivated elsewhere? Where can I find this setting? Thanks.
Last reply by I_cant_Swim_, -
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