Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,926 topics in this forum
-
- 3 replies
- 272 views
Hey guys, in my AdminCP the content breakdown is not visible for me (using Chrome). As far as I can tell this only happens when there needs to be more than 1 bar (e.g. forum post and blog comment). For users which only posted in one section it shows the colored bar. If there needs to be more than 1 bar the entire bar ist just gray. After examining the page I could see that the code is actually there, it is just not displayed with a hint that it may be blocked by a parser-block, cross site script? It does the same for the single colored bars, but as mentioned I can see them. Any hints on how to solve this problem? Might this be a problem on my end or do I ha…
Last reply by bfarber, -
- 0 replies
- 280 views
Hi, When we go on the page https://yoursite/store/product/yourproduct, a little bug appear in search : search_contextual_item_product_groups search_contextual_item_product Any idea ?
Last reply by Metmet, -
- 1 follower
- 4 replies
- 253 views
So I've bought the $30 USD forums, and I haven't got it yet? Any idea on how long it will take for me to be able to access and edit the website?
Last reply by Rhett, -
- 1 follower
- 3 replies
- 261 views
Hi everyone, I might be doing something wrong here. I'm trying to use the upsell option with a couple of my products available in my store. The upsell part works fine however, I can only upsell when associated with the other product I wish to upsell with. I get this, it makes sense however I get an "Associate With" drop down on my product page when the first product has been added to the shopping cart. I don't want my members to see this, the only association I require is to upsell. Here's a screenshot of what I'm talking about. Can products be associated without showing the "Associate With" drop down on the product page? Thanks :)
Last reply by AnonymousDev, -
- 2 followers
- 3 replies
- 278 views
I am having serious site speed issues and am trying to find settings in my ACP that will speed things up. I use memcached and in that area I see this setting: Check IP address when validating session? (If your site is likely to be used by many users in an intranet situation (such as an office or university), you may need to disable this setting to prevent users being logged out. However, when disabled, there is a greater risk of session hijacking. In most environments, this setting should be left on.) When I turned this off I did notice a big difference in site speed--in google's site speed index it I saw a 5-10 point increase, which is huge. What are the real r…
Last reply by sadams101, -
- 1 follower
- 3 replies
- 262 views
Does anyone know how to remove the "download" button from Gallery images?
Last reply by niKee, -
- 1 reply
- 256 views
Hi there, One of the things we miss from XenForo is the ability to quickly access "Warn user" and "Flag as spammer" directly at a post level. I understand you can access it by hovering over the member's username/avatar and clicking via the Member Card. This works quite well for Desktop: But on mobile responsive view, it is not possible to hover. In XenForo the links were inside the Comment Controls (in IPS, the Reactions/Quote/Edit link area) example: And this worked well because you can access them even on mobile responsive view. Is there a way to implement this in IPS? Any plugins? Closest I could find was this plugin…
Last reply by bfarber, -
- 1 follower
- 2 replies
- 324 views
Hello, I am running invision community v4.3.6 and I have been tasked with re-incorporating some of my company's custom code back into the software after it was upgraded from v4.1.19.4. I'm getting frustrated because when I try to debug the software, or even if I am running the software and have an IDE open viewing the code, then the software will freeze up until I close the IDE. I have the software running in xampp using php 5.6.32. I installed xdebug & am attempting to debug the software with either visual studio code or eclipse. Both IDEs give me the same problems. Anyone ever run into this or do you have any suggestions? Thanks in advance fo…
Last reply by JimBurnett, -
- 2 followers
- 0 replies
- 270 views
Is it possible to add an IPS block position above the footer and then drag a block into position? I'd like to duplicate a widget container: {template="widgetContainer" group="global" app="core" params="'footer', 'horizontal'"}
Last reply by AlexWebsites, -
- 2 followers
- 7 replies
- 333 views
Could someone please tell me where the files for messenger are located. I just recently moved my site to a new server. It seems like something might be missing. I have had so much trouble getting my site to even work so I hate to mess with any files that might take it back down. Any help would be much appreciated. Edit: I found the messenger file under applications/core/sources/messenger coping those did not help. It is not only messerger that does not allow text input it is also the Forums.
Last reply by rebecah, -
- 1 follower
- 2 replies
- 320 views
Hello I have a error in my start up screen in the admin panel se below SELECT COUNT(*) FROM `core_core_log` AS `core_log` WHERE `category`='datastore' AND `time`>1543402230 IPS\Db\Exception: Table 'kl13246_ipb.core_core_log' doesn't exist (1146) #0 /home/blabla/domains/nzbchronicle.net/public_html/nzbchronicle/system/Db/Select.php(378): IPS\_Db->preparedQuery('/*IPS\\core\\modu...', Array, true) #1 /home/blabla/domains/nzbchronicle.net/public_html/nzbchronicle/system/Db/Select.php(440): IPS\Db\_Select->runQuery() #2 /home/blabla/domains/nzbchronicle.net/public_html/nzbchronicle/system/Db/Select.php(361): IPS\Db\_Select->rewind() #3 /home/b…
Last reply by Ryan Ashbrook, -
- 2 followers
- 5 replies
- 280 views
In our 'topic' template, we've added a custom ad location like this: {advertisement="footerad"} This shows an add below the quick reply box. We're new to IPB and I've done some searching, but everything I've found so far is too complex for what we need. All we want to do is wrap that tag in a conditional, so that it only appears if the topic has at least X replies. This stops us showing too many ads on topics with not many replies. We also have one ad after first post, so we don't really want to show the footer ad when there is only one post for example. But really we would like to specify the amount of posts in the conditional statement so we can tweak t…
Last reply by A Zayed, -
- 1 reply
- 215 views
As the title say it keeps on signing me in as anonymously with the box unticked, I cleared the cache apart from chrome, and used edge and still does it...
Last reply by bfarber, -
- 4 replies
- 277 views
Hi Guys, Currently getting this on my RSS feeds - unsure why, anyone able to help? 403 ERROR The request could not be satisfied. Request blocked. Generated by cloudfront (CloudFront) Request ID: tYn8Wyhpz--buU2gxmx-NODb22fUPXUEaxKySukDq30MoCLO3lfggg==
Last reply by bfarber, -
- 2 followers
- 6 replies
- 395 views
Hello, I seem to keep getting this error with using the default theme. My website even went offline after trying to disable all 3 party plugins only showing that error any ideas? [[Template collab/front/components/collabRow is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
Last reply by mrbowers, -
- 2 followers
- 8 replies
- 315 views
All of the sudden today every post is being duplicated all across my forum. Does anyone have any idea why this might be happening?
Last reply by Joel R, -
- 1 follower
- 4 replies
- 268 views
why is there no option for showing profile fields on registration ? is there an add on?
Last reply by bfarber, -
- 3 replies
- 235 views
Here's a strange one that I just noticed today. My visitor count most online for Wednesday (21st November) is 1,140 according to the block (see below): Yet according to the ACP stats it's not (see below) I cannot image so many people visiting especially as I've not pushed the site out there in any way as it's still a WIP. No signs of spammers or new registrations, nothing in the moderators panel. Puzzling?? Anyone else experienced this?
Last reply by bfarber, -
- 1 follower
- 1 reply
- 421 views
We have upgraded large board a week ago. We have a lot of rebuilding content tasks running and we estimate they will run for some weeks. We have nothing in the search so far (Elastic), activity streams are empty. Can we start rebuilding search index along with rebuilding content? Did somebody try to do it?
Last reply by bfarber, -
- 2 replies
- 262 views
I've taken over management of a site that was running ips 3.4 until very recently, we are now on 4.3 and one of the changes that is frustrating is the change from likes to reactions. On 3.4 we could see who liked a post, but in 4.3 the reactions are private and I cant find a setting to make visible who reacted, am I missing something?
Last reply by rhocar, -
- 2 followers
- 4 replies
- 298 views
Hi, We haven't made any changes or updated any apps or plugins but suddenly out of the blue the front of the site whitescreens in firefox. In chrome we get this error: This page isn’t working www.walkingfootball.com is currently unable to handle this request. HTTP ERROR 500 Does anyone have any ideas why this could have happened? Thanks in advance
Last reply by Unlucky, -
- 2 followers
- 3 replies
- 245 views
I have noticed since turning on image caching for the https upgrade, that my storage space is now ginormous. I have set them for 10 days Is there anyway for me to test the images are being deleted after this time?
Last reply by Stuart Silvester, -
- 1 follower
- 1 reply
- 696 views
Anyone know how I can insert HTML so I use my shoutcast radio ? or turn HTML on for my forum. I really only want it on one forum.
Last reply by Gregsta, -
- 1 follower
- 9 replies
- 282 views
want my whos online to show as avatars, like my whos been online recently does @Pete T
Last reply by Pete T, -
- 1 follower
- 0 replies
- 220 views
Can anyone please help in how to get classified homepage widget to display 3x2 setting instead of 4x2 as it is overwriting the text to the next advert
Last reply by Gauravk,