Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
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- 2 followers
- 4 replies
- 568 views
In the latest Invision Community release (4.7.13), I have tried to use the 'Copy to Database' feature of the Pages application. I selected the 'Copy Posts?' option and 'Use original author?'. When I submit, I see the following error suggesting there is a syntax error in a DB query: Note I've removed some paths and sensitive info. SELECT COUNT(*) FROM `cms_custom_database_4` WHERE field_25='<name removed>' AND primary_id_field != IS NULL IPS\Db\Exception: You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near 'IS NULL' at line 1 (1064) #0 <path removed>/system/Db/Select.p…
Last reply by Marc, -
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When adding a Date Field to a database that stores revisions, the comparison shows the timestamp rather than a formatted date. Here's an example: A revision showing the above doesn't help, especially if the user doesn't know that that "weird number" is actually a timestamp. A formatted date using the member's locale should be shown instead, including the time if the field option is enabled.
Last reply by Marc, -
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- 2 followers
- 5 replies
- 442 views
I was looking at the Subscriptions options in Commerce and noticed they seem to be incorrectly calculating renewals. E.g. Set up a subscription of $10 for 6 months with renewal the same price equating to $20 for a year… So that should be $20 per year, but if you save and then click on the +Add Member option… it shows renewals as going to be either free forever or free for the first 6 months and $10 the next 6 months ($10 a year). Also there is a typo, the number of months is displayed twice, but only if you select months, not years… Whether it’s messed up if you went live, I don’t know.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 852 views
For some reason I am getting a bug with course photo. One you click on a course and you go to the page where you enroll, the photo is not displayed correctly. Help appreciated.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 468 views
Hovering over the image as "Guest" instead of the correct image title (Enlarge Image), it says "Unavailable".
Last reply by Marc, -
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- 2 followers
- 4 replies
- 448 views
Hello, I am trying to upgrade the CMS from 4.6.x to 4.7.14. On the end of the upgrade, an error occured : Object of class IPS\Member could not be converted to string I resarted the process, but I still have this error Could anyone help me ? Thank you !
Last reply by Marc, -
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- 2 followers
- 4 replies
- 496 views
Last reply by DawPi, -
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- 2 followers
- 6 replies
- 616 views
Sometimes when I have submitted a reply to a topic, then come back to the same topic to enter another reply, the text editor shows me the text I've already submitted?
Last reply by David N., -
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- 2 followers
- 4 replies
- 386 views
Hi I would like to know is it possible to add another url as our second domain, example now my site the domain is "abc.com", I wish to analysis the another domain "def.com", if user key in this "def.com" also will point and enter to my domain site "abc.com". Is it possible to do it and if can how can I do ?
Last reply by Marc, -
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- 2 followers
- 6 replies
- 549 views
All registration emails, including validation and password recovery emails, fail to work (do not send) when using the 'Invision Community in the Cloud' - or - 'SMTP' delivery methods. Are there any other settings required to ensure the functionality of these emails?" (note the email settings were tested successfully using the Test Settings function
Last reply by Marc, -
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- 1 follower
- 1 reply
- 319 views
do invision support the forum can use third party site to login? not the google or facebook, is using another site to login instead using the own forum feature to login
Last reply by Marc, -
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- 1 follower
- 10 replies
- 748 views
For some reason Chrome will no longer let me access this site? I'm now accessing it from Safari (same computer).
Last reply by David N., -
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- 1 follower
- 2 replies
- 493 views
Is there any way I can moderate the content of a member's post before it is posted? In other words, when a member posts a post, it will be analyzed and will wait for a moderator to approve the post or not.
Last reply by Adriano Faria, -
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- 1 follower
- 6 replies
- 515 views
Hi, Apologies if I don't provide all the details in here (not sure how to include login details for the ACP). 1. I have multiple issues with slow loading etc. I am a football forum so traffic does peak at certain times. I think some may be due to the server but I wondered if it is possible to check my settings in the ACP and see if I am optimised and if anything needs to change to help. I do have a couple of third party apps/plugins, notably Tapatalk and if they are causing any issues I am happy to unpublish them. 2. On that note, I noticed there are settings for an "app" in the ACP. I have added images etc but how would I now publicise this to my audience.…
Last reply by Nathan Explosion, -
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- 1 follower
- 2 replies
- 459 views
I performed the 4.7.14 upgrade. The "Marketplace" icon is no longer present in my ACP which led me to believe that the install was successful, however I still see 4.7.13 in my ACP with a suggestion to upgrade to 4.7.14. In my ACP I also see a warning for a database problem:
Last reply by David N., -
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- 1 follower
- 2 replies
- 408 views
I just upgraded to the latest version, which went very smoothly using the admin auto upgrade. However when new posts are made now there is a very long pause before the new post appears, the "Saving" button appears and nothing happens for up to a minute. Any troubleshooting I can try?
Last reply by Marc, -
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- 2 followers
- 3 replies
- 623 views
I'm probably doing something dumb here so figured I'd ask the smart folks out there! My objective is use the REST API calls to dump group membership every month to automate some of our reporting. I'm trying to use Zapier to do this via their "webhooks" action. I've created a REST key for testing and granted it all access temporarily and am getting invalid API key errors on the Invision platform. I've tried to slip in a header with the API key using a bunch of headers I found on Google, from x-api-key, api-key, authorization, x-authorization and the equivalent using underscores to no avail. In the API logs, I show the following. The IPS are from Zapier's service a…
Last reply by Marc, -
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- 2 followers
- 9 replies
- 939 views
When users click "Whats on your mind" to post a new status it just stays on "Loading" I looked in the console log and it's showing a 404 error for applications/core/interface/js/js.php?src=core%2Finterface%2Fplupload%2Fplupload.full.min.js But I see the files there. Any ideas what could be going on?
Last reply by scatteredbomb, -
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- 1 follower
- 11 replies
- 1.1k views
Hello. I have a question about the cause of repeated logs with the Guest rank
Last reply by Leogui2k3, -
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- 2 followers
- 4 replies
- 588 views
After upgrading to 4.7, I can no longer see the /statuses page — any idea how to bring it back? Thanks!
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 734 views
Hi, when you try to edit the url of a linked file in downloads you run into an error. Found it on another site and was able to reproduce it on my own. Latest IC version without 3rd party applications. Error: Call to a member function filesize() on null (0) #0 /home/*****/*****/system/Dispatcher/Controller.php(107): IPS\downloads\modules\front\downloads\_view->newVersion() #1 /home/*****/*****/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute() #2 /home/*****/*****/applications/downloads/modules/front/downloads/view.php(62): IPS\Content\_Controller->execute() #3 /home/*****/*****/system/Dispatcher/Dispatcher.php(153): IPS\downloa…
Last reply by Daniel F, -
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- 2 followers
- 1 reply
- 435 views
Hi, I think this is more of a bug so didn't include it in my recent feedback post. If you switch to List View instead of Grid View, the truncated text of the product description is not showing anything at all, just the 3 dots.
Last reply by Marc, -
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- 3 replies
- 758 views
This seems to be outdated: Trying to add it but the Sign In with LinkedIn isn’t available. A quick search on the internet shows it is deprecated: https://github.com/nextauthjs/next-auth/issues/8316 https://learn.microsoft.com/en-us/linkedin/consumer/integrations/self-serve/sign-in-with-linkedin-v2 Thank you.
Last reply by Stuart Silvester, -
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- 2 followers
- 7 replies
- 847 views
I've got two communities running IPS, and in the last week, we're having some serious Captcha issues on both. I've selected the main site in the purchase drop-down above. On that site, we were hacked (in a small way, thankfully) about a month ago. We initiated a password reset for all members, and now the members are getting a "You did not pass the security check. Please try again." error when having to use Captcha for the Password reset and/or the Contact Us form. Captcha settings in the AdminCP are set to click "I'm not a Robot", however one member was asked to do the Captcha of selecting images from a grid over 20 times and still got the same error. ----…
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 552 views
My site is experiecing a surge in activity this morning and causing server load to go crazy. I remember there used to be a 'mode' you flip on that would disable features in order to speed up the site (or at least to temporarily reduce server load). Is this still a thing?
Last reply by Marc, -
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