CircaCitadel Posted March 23, 2022 Share Posted March 23, 2022 We've been using CloudFlare on our forum for over 10 years now and never had an issue until recently. The "Trust IP addresses provided by proxies" setting has turned off on its own and I am unable to turn it back on. When I flip the switch, save, go to another page and come back to it, it's disabled again. What can be the cause of this? I haven't seen this happen on any other setting that I'm aware of, just this one. We are on the latest version. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 23, 2022 Share Posted March 23, 2022 Have you ensured you switch cloudfalre off and tested first of all, to ensure that isnt what is causing the issue? Link to comment Share on other sites More sharing options...
CircaCitadel Posted March 23, 2022 Author Share Posted March 23, 2022 30 minutes ago, Marc Stridgen said: Have you ensured you switch cloudfalre off and tested first of all, to ensure that isnt what is causing the issue? I enabled development mode and paused CloudFlare entirely and no change. Link to comment Share on other sites More sharing options...
Jim M Posted March 23, 2022 Share Posted March 23, 2022 Please ensure that you do not have any other caching on your server and check your System Log in ACP -> Support for any errors. If there are errors related to you saving this field, please check at the bottom if any third party applications/plugins are causing any issues. If they are not, please ensure our account in the Client Area Access Details area has access to your community and FTP access details are updated. Link to comment Share on other sites More sharing options...
CircaCitadel Posted March 23, 2022 Author Share Posted March 23, 2022 1 hour ago, Jim M said: Please ensure that you do not have any other caching on your server and check your System Log in ACP -> Support for any errors. If there are errors related to you saving this field, please check at the bottom if any third party applications/plugins are causing any issues. If they are not, please ensure our account in the Client Area Access Details area has access to your community and FTP access details are updated. We did have NGINX caching before but that has been disabled for awhile as well. Nothing in the system logs. No issues detected with plugins. I have updated the access details if you'd like to take a look. Thanks! Link to comment Share on other sites More sharing options...
Jim M Posted March 23, 2022 Share Posted March 23, 2022 Please disable CloudFlare completely and contact your hosting provider or server administrator to see if there is any further caching. This is not related to just this setting but all settings so something is heavily imposing caching. Link to comment Share on other sites More sharing options...
CircaCitadel Posted March 23, 2022 Author Share Posted March 23, 2022 (edited) 26 minutes ago, Jim M said: Please disable CloudFlare completely and contact your hosting provider or server administrator to see if there is any further caching. This is not related to just this setting but all settings so something is heavily imposing caching. I am the administrator. Our site is hosted on an OVH VPS. I've disabled CloudFlare completely. Checked to make sure NGINX is still disabled. I haven't enabled any other caching method on this VPS. Could it be a permissions issue? Edited March 23, 2022 by CircaCitadel Link to comment Share on other sites More sharing options...
Jim M Posted March 23, 2022 Share Posted March 23, 2022 3 minutes ago, CircaCitadel said: I am the administrator. Our site is hosted on an OVH VPS. I've disabled CloudFlare completely. Checked to make sure NGINX is still disabled. I haven't enabled any other caching method on this VPS. Are you using Varnish or something else that sits in front of your server? 3 minutes ago, CircaCitadel said: Could it be a permissions issue? Permissions, as in file permissions? It shouldn't be but please ensure those are correct and that mod_security is not being triggered. Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 23, 2022 Share Posted March 23, 2022 Out of curiosity... have you tested this in a different browser? I've noticed sometimes settings on different sites get cached in the browser and temporarily switching to a different one resolves the situation. Link to comment Share on other sites More sharing options...
CircaCitadel Posted March 23, 2022 Author Share Posted March 23, 2022 29 minutes ago, Jim M said: Are you using Varnish or something else that sits in front of your server? Permissions, as in file permissions? It shouldn't be but please ensure those are correct and that mod_security is not being triggered. No Varnish. This is a fairly fresh VPS we moved to about a month ago. Nothing extra like that seems to be installed, and I didn't install anything other than NGINX at first but that was disabled last week when I noticed this issue. Yeah, file permissions. Normally that causes more visible issues when that's a problem, but is there an admin folder that requires something other than 755 or 777? Looks like some are one of those two. 6 minutes ago, Randy Calvert said: Out of curiosity... have you tested this in a different browser? I've noticed sometimes settings on different sites get cached in the browser and temporarily switching to a different one resolves the situation. Yep, tried multiple browsers and multiple computers and tried VPNs. Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 23, 2022 Share Posted March 23, 2022 Sounds like the IPS staff might need to take a look. Have you made sure login info is updated in your Client Area? 🙂 Link to comment Share on other sites More sharing options...
Jim M Posted March 23, 2022 Share Posted March 23, 2022 14 minutes ago, CircaCitadel said: Yeah, file permissions. Normally that causes more visible issues when that's a problem, but is there an admin folder that requires something other than 755 or 777? Looks like some are one of those two. There is not. Other than making sure the files/folders are owned by the correct group/user. Depending on your server, this could cause permission issues. Link to comment Share on other sites More sharing options...
CircaCitadel Posted March 23, 2022 Author Share Posted March 23, 2022 40 minutes ago, Jim M said: There is not. Other than making sure the files/folders are owned by the correct group/user. Depending on your server, this could cause permission issues. I ran a chown -R on the domain folder with the correct user just to be sure. No change. Link to comment Share on other sites More sharing options...
Jim M Posted March 23, 2022 Share Posted March 23, 2022 Please be advised I have tagged a developer for you to see if any further insight can be had here. Please note that server support is outside our scope of support, however. CircaCitadel 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 24, 2022 Share Posted March 24, 2022 I have created a ticket for you on this, so we can get this looked into further for you Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted March 24, 2022 Solution Share Posted March 24, 2022 My colleague has responded to you there on your ticket, but for others, this is an issue with the template save disk path not being writable. The Old Man 1 Link to comment Share on other sites More sharing options...
JReviews Posted November 18, 2023 Share Posted November 18, 2023 (edited) @Marc Stridgen Having the same issue. Can provide more information on where I would find the "template save disk path"? I did find the setting just now in the same screen as the proxies one. It's set to a wrong path from a previous server, but I can't change that either because it always goes back to the previous value. Edited November 18, 2023 by JReviews Link to comment Share on other sites More sharing options...
JReviews Posted November 18, 2023 Share Posted November 18, 2023 Deleting the cached file allowed the db settings to take over. Jim M 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 20, 2023 Share Posted November 20, 2023 Glad to hear you got that resolved Link to comment Share on other sites More sharing options...
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