Orbx Admins Posted November 16, 2023 Share Posted November 16, 2023 I am an Admin, and created a new Category (under an existing Category called "Private") and then two new discussion forums. Two groups were created - one group has read access to one of the forums and full (post etc) to the other. Another group, for moderators, has full access to both. And all groups have read access to the new Category and the parent "Private" category too. Users have been added to the groups. Also the Admin group has been given full access to both. The forums are not showing. Even as Admin, I cannot see them. Here are the new forums: I must be missing an obvious and easy setting???? Link to comment Share on other sites More sharing options...
Nathan Explosion Posted November 16, 2023 Share Posted November 16, 2023 Have they got 'Show Forum' permissions? Link to comment Share on other sites More sharing options...
wegorz23 Posted November 16, 2023 Share Posted November 16, 2023 permision then themes Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 16, 2023 Share Posted November 16, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Orbx Admins Posted November 16, 2023 Author Share Posted November 16, 2023 16 hours ago, Nathan Explosion said: Have they got 'Show Forum' permissions? Yes, this permission has been set on the forums and the parent categories. Link to comment Share on other sites More sharing options...
Orbx Admins Posted November 16, 2023 Author Share Posted November 16, 2023 13 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. I have updated details for the Admin CP URL and login. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 17, 2023 Share Posted November 17, 2023 Please check the admin login details there, as these appear to be incorrect unfortunately Link to comment Share on other sites More sharing options...
Orbx Admins Posted November 20, 2023 Author Share Posted November 20, 2023 On 11/17/2023 at 9:18 PM, Marc Stridgen said: Please check the admin login details there, as these appear to be incorrect unfortunately I have checked and updates/saved (in case it was incorrectly pasted) the login details agian. I tested logging in as well to ensure they worked. Please try now. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 20, 2023 Share Posted November 20, 2023 Please could you give me the name of the groups? Link to comment Share on other sites More sharing options...
Orbx Admins Posted November 21, 2023 Author Share Posted November 21, 2023 15 hours ago, Marc Stridgen said: Please could you give me the name of the groups? Volanta Beta Admins and Volanta Beta Testers Both have been given "See Forum" access to both parent categories as well. As of course I am an Admin so expect to see everything myself. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 21, 2023 Share Posted November 21, 2023 I would need a specific member who cant see it here. I logged in as Eric Liu for example, and can see this no problem Link to comment Share on other sites More sharing options...
Orbx Admins Posted November 22, 2023 Author Share Posted November 22, 2023 18 hours ago, Marc Stridgen said: I would need a specific member who cant see it here. I logged in as Eric Liu for example, and can see this no problem Strangely I can now see the forums. This wasn't the case 24 hours ago when I last replied. So, unless anyone has made permission changes or some other setting, any thoughts why these forums previously didn't appear? Link to comment Share on other sites More sharing options...
teraßyte Posted November 22, 2023 Share Posted November 22, 2023 Maybe some kind of caching? 🙄 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 22, 2023 Share Posted November 22, 2023 6 hours ago, Orbx Admins said: So, unless anyone has made permission changes or some other setting, any thoughts why these forums previously didn't appear? Unfortunately none. My suspicion would be someone has indeed corrected that on your site 5 hours ago, teraßyte said: Maybe some kind of caching? 🙄 Not the case on this one Link to comment Share on other sites More sharing options...
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