Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by SeNioR-,
22,915 topics in this forum
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- 2 followers
- 3 replies
- 599 views
I'm probably doing something dumb here so figured I'd ask the smart folks out there! My objective is use the REST API calls to dump group membership every month to automate some of our reporting. I'm trying to use Zapier to do this via their "webhooks" action. I've created a REST key for testing and granted it all access temporarily and am getting invalid API key errors on the Invision platform. I've tried to slip in a header with the API key using a bunch of headers I found on Google, from x-api-key, api-key, authorization, x-authorization and the equivalent using underscores to no avail. In the API logs, I show the following. The IPS are from Zapier's service a…
Last reply by Marc, -
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- 2 followers
- 9 replies
- 930 views
When users click "Whats on your mind" to post a new status it just stays on "Loading" I looked in the console log and it's showing a 404 error for applications/core/interface/js/js.php?src=core%2Finterface%2Fplupload%2Fplupload.full.min.js But I see the files there. Any ideas what could be going on?
Last reply by scatteredbomb, -
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- 1 follower
- 11 replies
- 1.1k views
Hello. I have a question about the cause of repeated logs with the Guest rank
Last reply by Leogui2k3, -
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- 2 followers
- 4 replies
- 579 views
After upgrading to 4.7, I can no longer see the /statuses page — any idea how to bring it back? Thanks!
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 724 views
Hi, when you try to edit the url of a linked file in downloads you run into an error. Found it on another site and was able to reproduce it on my own. Latest IC version without 3rd party applications. Error: Call to a member function filesize() on null (0) #0 /home/*****/*****/system/Dispatcher/Controller.php(107): IPS\downloads\modules\front\downloads\_view->newVersion() #1 /home/*****/*****/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute() #2 /home/*****/*****/applications/downloads/modules/front/downloads/view.php(62): IPS\Content\_Controller->execute() #3 /home/*****/*****/system/Dispatcher/Dispatcher.php(153): IPS\downloa…
Last reply by Daniel F, -
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- 2 followers
- 1 reply
- 428 views
Hi, I think this is more of a bug so didn't include it in my recent feedback post. If you switch to List View instead of Grid View, the truncated text of the product description is not showing anything at all, just the 3 dots.
Last reply by Marc, -
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- 3 replies
- 748 views
This seems to be outdated: Trying to add it but the Sign In with LinkedIn isn’t available. A quick search on the internet shows it is deprecated: https://github.com/nextauthjs/next-auth/issues/8316 https://learn.microsoft.com/en-us/linkedin/consumer/integrations/self-serve/sign-in-with-linkedin-v2 Thank you.
Last reply by Stuart Silvester, -
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- 2 followers
- 7 replies
- 826 views
I've got two communities running IPS, and in the last week, we're having some serious Captcha issues on both. I've selected the main site in the purchase drop-down above. On that site, we were hacked (in a small way, thankfully) about a month ago. We initiated a password reset for all members, and now the members are getting a "You did not pass the security check. Please try again." error when having to use Captcha for the Password reset and/or the Contact Us form. Captcha settings in the AdminCP are set to click "I'm not a Robot", however one member was asked to do the Captcha of selecting images from a grid over 20 times and still got the same error. ----…
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 547 views
My site is experiecing a surge in activity this morning and causing server load to go crazy. I remember there used to be a 'mode' you flip on that would disable features in order to speed up the site (or at least to temporarily reduce server load). Is this still a thing?
Last reply by Marc, -
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- 1 follower
- 14 replies
- 885 views
I am getting a HTTP ERROR 500 and the page is down. From the server log I cann see: [20-Sep-2023 03:27:27 UTC] PHP Fatal error: Uncaught Error: Call to undefined function set_magic_quotes_runtime() in /home/nginx/domains/xxxxxx.com/public/initdata.php:382 Stack trace: #0 /home/nginx/domains/xxxxxx.com/public/showthread.php(28): require_once() #1 {main} thrown in /home/nginx/domains/xxxxxx.com/public/initdata.php on line 382 I tried the recovery mode solution: But but I still cannot see the a login page (HTTP ERROR 500) Is there any other suggestion to this?
Last reply by Marc, -
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- 1 follower
- 2 replies
- 320 views
Hello, I just renewed an old license and when I attempt to download the software with the converters I am getting an error (see screenshot). Can someone help?
Last reply by Marc, -
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- 3 followers
- 5 replies
- 759 views
We recently removed all permissions from a parent forum (with several children forums) as a method of deprecation, without actually deleting the content. I'm noticing the content is still crawled by Google and shows up in searches (shows a 'You do not have permission to view this topic' message on the page). Is this something that will just take time for Google to know not to index, or do I have to delete the content / do something on the Invision side to prevent google from indexing it? Thanks!
Last reply by Marc, -
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- 3 followers
- 3 replies
- 618 views
Why won't and can't enable the login form captcha? We recently fell victim to a brute force attack. Someone purchased leaked emails and passwords from somewhere. And launched an attack to check if there is a registration on our site with the same email and password. Why is there no option to enable captcha for the standard login form? Lock accounts doesn't help. The email and password verification request is just one.
Last reply by kalin, -
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- 2 followers
- 5 replies
- 576 views
On one of my articles, all images disappeared. Instead it's showing the name of the images. Like this: All my other articles display their images as expected.
Last reply by The Old Man, -
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- 2 followers
- 12 replies
- 2.4k views
Received this email, wherever this happens I’ve no idea what to reply with
Last reply by David N., -
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- 2 followers
- 9 replies
- 1k views
All my guest users are experiencing an EX0 error when they attempt to access any forum page. Any idea why this might be happening? Example: https://www.letsgosharks.com/forums/ (they should be seeing my forum home page which displays an index of my forums): I'm running v 4.4.9 There was also an alert (that I suppressed and won't be able to see until tomorrow) which mentioned there were some tasks that were not running because they are run when users visit my site, and this was the case because I had low user count (my forums are seasonal). Not sure if this is contributing to this issue.
Last reply by thefeeder, -
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- 1 follower
- 6 replies
- 550 views
Hi, How to disabled specifics cookies when visitor reject all?
Last reply by Lauren3, -
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- 1 follower
- 1 reply
- 491 views
Hello, after user anonymization, the edit notice remains in posts with original username. It also occurs in mentions. Can you fix it please? 🤔
Last reply by Marc, -
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- 2 followers
- 1 reply
- 444 views
The images that previously showed when creating a web app on a mobile device (for example saving the forum to home screen on an iPhone) or when saving to the bookmark favourites that previous appeared with my forum when on self hosting no longer appear, they were previously uploaded via FTP. Where within the admin section can I add these images? I can see favicon and share images which are there but not where to add the others. Thanks
Last reply by Marc, -
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- 7 replies
- 978 views
Hi folks I still have a smf forum on another url (url X) that we now want to add to an existing IPS-forum (on url Z). When trying to convert this forum from external url, I cannot get it to accept the data provided: The details provided are not correct or the database is unavailable. So how to do this operation.... Can I backup my urlX database and build/add new database on urlZ, THEN convert and add threads to my existing forum?
Last reply by NAX, -
- 1 follower
- 1 reply
- 492 views
I know this feature is sadly going away in v5, but I feel compelled to report this bug anyway. I'm going to call it a bug because I run 2 separate communities, and both installations of Invision have this issue. When Replying to a Status Update, after hitting Submit, the button will fade and read "Saving..." and it will just hang eternally. You have to give it a few seconds to trust that it may have been submitted, and refresh the page in order to confirm that it has. It's actually been this way for years and I should have reported it earlier. But I kept forgetting about it until I started a 2nd community and noted the same behavior.
Last reply by Nathan Explosion, -
- 1 follower
- 6 replies
- 568 views
I have users experiencing random errors that I can't personally reproduce like this. I'm gathering more screen shots of the error, but I believe they all say the same thing. There are no errors in the error logs, and I use the site with the phone and computer without any issues.
Last reply by NorthGeorgiaWX, -
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- 2 followers
- 5 replies
- 538 views
I get this error : 3C402/1 The server has been blocked due to too many failed requests with an incorrect key. Remove the servers IP Address from the Ban Filterslist, and it is recommended that any integrations be checked to ensure the proper key is being used. All previous integrations have been removed and the ban filter is huge, 13 pages, deleting it means doing it 1 by 1 as I didn't find another way to do it so it'll take a very long time.
Last reply by Marc, -
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- 4 followers
- 16 replies
- 1.1k views
Hi Guys I could really do with some help urgently as my site has been overrun by spammers all morning. It's not something I have experienced at this level but it is out of hand at this point.
Last reply by Daniel F, -
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- 1 follower
- 5 replies
- 496 views
Been experiencing this with several users, unsure how widespread it is. When I use 'Sign in as user' I see the error as well. We recently migrated to SaaS hosted, my best guess is that the affected users didn't validate their accounts prior to the migration. Can you create a ticket for me to help fix this and find all the affected users? Thanks!
Last reply by John Brezovec, -
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