Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- "This theme file could not be saved"?
- Last reply by Jim M,
22,928 topics in this forum
-
- 1 follower
- 6 replies
- 257 views
I need to remove the editor "Source" button and don 't see it in the editor customization panel? Anyone kn ow how to remove it in 4.4.6? Thanks
Last reply by Genestoy, -
- 1 follower
- 0 replies
- 251 views
I have the forums and pages apps. I'd like to display a set of blocks below the forum list of one forum category, only. However, when I add a block to this area, it displays throughout all forums and categories. It there any way to restrict which forums and forum categories the blocks appear in? For instance, a conditional or some other method? I see there is an add-on for sidebars within the forums, but can't find any info for under the forum list. Any help is appreciated.
Last reply by PrettyPixels, -
- 1 follower
- 5 replies
- 464 views
Hi i know this option exists, but unable to find it again where is it ? tx
Last reply by tonyv, -
- 1 follower
- 5 replies
- 755 views
We're consolidating our platform on IPS and trying to get our Authorize.net account working with it. We have had Authorize account for many years and working successfully with our non-IPS software. We've set up sandbox API keys on Authorize that let's us see processed transactions through the gateway, without actually processing them. We are able to use the keys in various software platforms, including using curl from local machines and the server. But in IPS Commerce, it does not work. It gives back a generic error on the front end: "There was an error processing the payment. Please try a different payment method or contact us for assistance." It never…
Last reply by mcsg, -
- 2 followers
- 3 replies
- 342 views
Where in the ACP can I view stats related to page views of my news Articles?
Last reply by opentype, -
- 2 followers
- 22 replies
- 1.1k views
We want to create an elastic search so when a user searches using the online search bar, it'll also search our Atlassian knowledge base and our Invision Community instance. Is that possible?
Last reply by expeditedshipper, -
- 2 followers
- 11 replies
- 562 views
1. We setup word filter to prevent Members advertising spam on our forum. Sensitive words (eg xxx club ) are word-filter for moderator's approval. 2. Recently a wave of new Members managed to bypass the "word-filter" using in-place Title Edit Title. 3. How they did it: i. Post a NEW topic Titled: "Hello World". Successfully posted ! ii. Click to view topic, then Inplace-Edit the Topic Title to "xxx club" which is supposed to be word-filter. (Left hold mouse button on Title) iii. It seems the Inplace-Edit of Topic Title did NOT invoke word-filter check. Note that bypass will NOT work if they click edit and change topic title via the edit box. 4.…
Last reply by BlowingWind, -
- 1 follower
- 14 replies
- 578 views
Hi, since the update in version 4.4.4 the editor is no longer properly cleared after posting a message Message correctly posted but the editor's box remains filled ... The problem is general and occurs about 75% of the time IPS cache cleared via support tool Browser cache cleared too I did not see any subject about it ... any ideas ? Edit: All seems working fine when the post is made of plain text With emojis... the console is showing the error bellow plugin.js?t=J569:13 Uncaught TypeError: Cannot read property 'remove' of null at CKEDITOR.plugins.ipsemoji.cancelEmoji (plugin.js?t=J569:13) at CKEDITOR.plugins.ipsemoji.listen…
Last reply by bfarber, -
- 1 reply
- 273 views
Is there any way I can set the calendar to be a different view, only on mobile? So I would like to have Monthly view on desktop, but Weekly view on mobile. The reason being that the mobile Monthly view is kind of useless. See pic below.
Last reply by bfarber, -
- 2 followers
- 2 replies
- 273 views
Hello! Can I somehow use {username} to appeal to user in announcement? For example "Hello, {username}! Please look here..."
Last reply by bfarber, -
- 1 follower
- 2 replies
- 268 views
Hi Guys, As I am planning on killing my Tapatalk integration soon I want to make my mobile app as good as possible and that means having a decent image for my site when somebody uses chrome (or anything) to add it to a home screen. Is there somewhere we can add an image for this purpose? Or, is it a meta tag I should add? Thanks all, Christian
Last reply by Prank, -
- 2 followers
- 2 replies
- 545 views
Having recently moved to IPS I was wanting to send a Newsletter out to my 12,000 registered users about the extra benefits to them in using IPS. Now naturally after many years the site has been operating many of those 12,000 user's email addresses are invalid so I would expect many undeliverable responses. This I could handle and in fact is good so I can clean out my user base, however after a couple of emails that are sent to the same ISP to now defunct email addresses, the ISP bans any further emails from me, irrespective of whether they are valid addresses or not. For example if I send out 100 emails in a batch, 30 of them are to email addresses with the same…
Last reply by ibaker, -
- 1 follower
- 3 replies
- 311 views
Hello, I'm in the middle of maintenance and upgrading my install of ipboard. However, I'm getting license server connection issues. There was an error communicating with the IPS License Server: Connection timed out. Please try again later or contact IPS technical support for assistance. My server is remote, so its not a network issue. I already have a support ticket logged, but was wondering if it was only me affected. Thanks!
Last reply by blue9, -
- 2 followers
- 4 replies
- 280 views
Hi, One of my moderators used to have e-mail notifications evry time a new message was posted on our forum (we were on vbulletin). Is there a way to do the same on Invision community ?
Last reply by tonyv, -
- 1 reply
- 251 views
Hey, Would anyone happen to know how to set the upload amount for the club profile pictures? Cant find the option for the life of me 😕
Last reply by FASEOFMARS, -
- 1 follower
- 2 replies
- 258 views
When I tried mange conversions in ACP, I have this error. OutOfRangeException: (0) #0 /home/website/public_html/forum/system/Application/Application.php(234): IPS\Patterns\_ActiveRecord::load('board', 'app_directory', NULL) #1 /home/website/public_html/forum/applications/convert/modules/admin/manage/manage.php(63): IPS\_Application::load('board') #2 /home/website/public_html/forum/system/Helpers/Table/Db.php(418): IPS\convert\modules\admin\manage\_manage->IPS\convert\modules\admin\manage\{closure}('board', Array) #3 /home/website/public_html/forum/system/Helpers/Table/Table.php(489): IPS\Helpers\Table\_Db->getRows(Array) #4 /home/website/public_html/foru…
Last reply by bfarber, -
- 1 follower
- 4 replies
- 344 views
I just upgraded to 4.4.6 and the "Contact Us" button/link at the bottom of each page no longer shows for members. I have checked the "Everyone" box in the ACP but still not showing for the members? It does show for me as admin in the default IPS theme and my modified IPS theme but not for members. Thanks for any help, it is appreciated
Last reply by bfarber, -
- 1 follower
- 1 reply
- 253 views
There is already multilanguage block or widget that let me place on a homepage as redirect?
Last reply by bfarber, -
- 4 replies
- 255 views
Hi. Got some errors on IPB when I try to log in Admin console Parse error: syntax error, unexpected ';' in /home/users/public_html/forum/admin/sources/base/ipsRegistry.php on line 748 Warning: require_once(/home/public_html/forum/admin/applications/core/modules_admin/login/manualResolver.php): failed to open stream: No such file or directory in /home/public_html/forum/admin/sources/base/core.php on line 1188 Fatal error: require_once(): Failed opening required '/home/public_html/forum/admin/applications/core/modules_admin/login/manualResolver.php' (include_path='.:/opt/cpanel/ea-php56/root/usr/share/pear:/home/public_html/forum/ips_kernel/') in /home/public_htm…
Last reply by bfarber, -
- 3 followers
- 7 replies
- 753 views
Good day folks, can anyone tell me if IP yes has the ability to store remote images? I am currently using Mike John's wonderful application: I do believe though that Mike may not be planning on continuing the version up on this. I was not sure if IP had the capacity to do this in core. Thanks for any feedback. John
Last reply by JohnCourt, -
- 3 followers
- 7 replies
- 311 views
Hi, I am having an issue with Google Authenticator. Started two days ago. It always worked great, but now it says I am entering an invalid code and locks me out of the ACP. It is also happening with the other administrators. I tried re-syncing the app's clock (Time Correction) and it worked, but today it is giving the same problem. Is there anyone else here facing the same issue? Maybe it is a connection issue between our server and Google's server? I have no idea on how to debug this. Thank you in advance, Gabriel.
Last reply by jair101, -
- 1 follower
- 5 replies
- 286 views
I've just received an email notification: In my language, that button reads 'Go to this Report'. Except it doesn't. That word in the end is a verb (an infinitive) but needs to be a noun. English happens to use the same word for both forms. So I need to do some troubleshooting. I can see that the language string is go_to_this_x, to which will be added another language string to create go_to_this_x %s. What I don't know is what that second language string is. Here's the relevant content from the email template: {$email->language->addToStack("go_to_this_x", FALSE, array( 'sprintf' => array( mb_strtolower( $email->language->addToStack( $repor…
Last reply by Meddysong, -
- 1 follower
- 2 replies
- 296 views
Does anybody know how to hide the language menu at the bottom of every page? This is for 4.4.6 Thanks
Last reply by Genestoy, -
- 1 follower
- 1 reply
- 303 views
I have a Pages database setup to display in 2 columns. While I have the main content of the database record displayed in the main column, I would like some of the additional fields of the record displayed in the second column, underneath what is already being displayed in the second column. I can't find the correct template to add this content in. Is this the correct way that I should be doing this, or is there another method?
Last reply by opentype, -
- 4 followers
- 13 replies
- 404 views
Would anyone know if their is an option to Delete the attachment along with the topic when deleting a topic, or is there an available plugin? Thanks
Last reply by opentype,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
