Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,915 topics in this forum
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- 5 replies
- 602 views
Hello, I migrated my old IPB to the latest version. Everything was working perfectly until I changed a parameter and now the site has a 500 error. The parameters I modified are on Advanced Configuration. I see an error on "Template disk cache path" : So, I modified with my new directory after migration. I also added the cron indicated on Advanced configuration to my crontab. The error disappeared but, since this modification, my IPB forum is down with error 500. When I switch to Offline mode, the users can see the maintenance message, that's all. I have no errors logs. I try to put the old value to Template disk cache path but, forum is down. …
Last reply by DzUser, -
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- 1 follower
- 3 replies
- 392 views
Hi everyone, I've come to ask for your help because I've just taken over the management of our forum, and I'd like to migrate the forum from version 3.1.4 (yes I know it's been a while since there's been a major release) to a more recent version, but running on a version of php 7 not php 8. Looking around, I think I need to stop my migration to a version of ipb lower than 4.7 (if I'm not mistaken, this corresponds to the version using php 8). Is there a way to find a file with migration only up to this version? I only have the latest version of ipb from my client area. Thanks in advance for your reply.
Last reply by Miss_B, -
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- 2 followers
- 4 replies
- 562 views
Hi, Is it possible for guests to be able to upload image attachments when using the contact form? I enabled “Can upload attachments?” and added a 10 MB attachment allowance in my guest member group settings, but the Add Files option still doesn’t show for them when submitting a message. Also set ‘images only’ in Posting settings. Many thanks.
Last reply by Marc, -
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- 1 follower
- 4 replies
- 691 views
I am trying to create a new button for the post editor, to display affiliate links with an "ipsButton" format. This is the setup I have: I want to use the Option field to inset a URL into the ipsButton when the HTML is output, but this does not seem to happen at all for me. In fact, when I click the button nothing displays at all. This is output html (using Google Chrome inspect) after I have clicked the button in the post editor and included a URL in the option field: <p> <br> </p> If I click the button and type nothing into the Option field, it does display the rest of the HTML correctly... <p> <a data-cke-saved-href=""…
Last reply by opentype, -
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- 2 followers
- 6 replies
- 793 views
I mentioned this previously, offhandedly, in another thread but as I am seeing this condition persist and become more frequent, I thought to maybe start a thread on it to help raise awareness and possibly get it fixed. To restate, I am noticing that not all notifications are displaying, or even notifying me through the notifications alert system. I have reactions set to be marked by notification and yet a reaction that was just issued does not show up there. However, if I go to my profile, I can see that the reaction was registered there within the Activity tab. The missing reactions in question were issued and never logged by the Notifications function so it should…
Last reply by My Sharona, -
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- 2 followers
- 5 replies
- 509 views
Hi! I'm trying to import a member list (over 10,000 members) via CSV file. Here is what I set at the first screen: Then, on the second screen, I set this: It worked for about fifteen or twenty minutes and then came up with this error code. It did import 20 pages of members before stopping. What is wrong? Thanks in advance for help!
Last reply by PinPics, -
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- 2 followers
- 3 replies
- 497 views
This post is stuck under /discover/unread ever since it was published. Opening it or Mark site read doesn’t help. How can I get rid of it?
Last reply by DawPi, -
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Good day, We've already asked Make.com regarding this and we're waiting for their reply but we'll also ask here maybe you have a solution for this. We've setup our REST API Key to connect our Invision Community to Make.com and we tried connecting it but it says 'Community is not Available' (as you can see in the image below) and we also tried doers.academy/community and other url for that community section but still the same error. Do you have any idea for this? The reason we're connecting Invision Community to Make.com is that one there is a new user it automatically creates a forum topic for their own progress (Progress Log). Maybe there is a built-in way…
Last reply by Valerie Huard, -
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- 1 follower
- 5 replies
- 955 views
Hello, I wanted to ask how I can insert the AdSense code from an AdSense code snippet on my website. Thank you in advance.
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 476 views
If I try to add a meta tag, the ACP page to add meta tags has its page address field stuck on profile/* and I cannot edit that field.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 409 views
I've follow the document between Invision and Facebook, but in the step publish the the App to live for the Authentication Login feature in Facebook they require to provide the Data Deletion URL, and their got two option but how do I implement this data deletion inside the my site?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 542 views
I'm testing the delete member and leave content option for a topic reply. Attached is the screen capture showing my choices. My assumption is that the member, JoeJonasBF, would be assigned to the group 'Guest' but the member display name would remain. Not so. Here is the screen capture after the member was deleted. Shouldn't the display name continue to show as JoeJonasBF?
Last reply by Marc, -
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- 1 follower
- 14 replies
- 739 views
Hi team, I've the user id=11 with particular problem. He was a subcriber to January 2022, then I charged in €, exactly 87€ for monthly plan (71.90€ + 21% taxes). Since june 2022 I am charging in $ without taxes ($87). This user has been able to renew today an old subcription (1 year and 9 months later) for 71,90€ in invoice #735. How it is posible? Haven't expiration old invoices? If IPS charge in € why not charge taxes too? Can I have other users in the same situation? How can search in and cancel or delete all this invoices? Thanks a lot.
Last reply by Marc, -
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- 1 follower
- 12 replies
- 716 views
Hi team, I've a problem with client id=2305. She cancelled the renewal on October 5th and today IPS charge the renewal price and renew the subscription. Can you take a look to the Latest Activity to see the sequence. It is a bug? How can solve it and refund it? Thanks a lot.
Last reply by Marc, -
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- 2 followers
- 8 replies
- 485 views
I have the same problem, many members are not getting all notifications, but they get some of them. Has this to do with the system doesn't create notifications if the user is online or active in the thread in question? Please advise.
Last reply by Marc, -
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- 2 followers
- 7 replies
- 555 views
Post-update to the latest monthly I got a report that clicking in to any topic resulted in a blank page. I confirmed with two different browsers. Cleared cache, disabled all plugins, tried default theme. Clubs tab results in a 500 error. Forum *topics* result in 500 error. Forum *lists* work. Events seems to work. Blogs (imported via RSS) seem to work. Gallery seems to work. Pages seem to work. Apps like Community Map seem to work. (I do have a locked task on Competitions and have opened a support topic on its home site).
Last reply by Marc, -
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- 2 followers
- 6 replies
- 581 views
Here's what I received from someone who would like to sign up to our forum: Any idea what is going on, and what I should do? I've asked them what browser they're using and if they could send a screenshot.
Last reply by Randy Calvert, -
Not sure what this is about? I have 7 pages of "spam-service" errors in my log:
Last reply by David N., -
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- 3 replies
- 334 views
Greetings to all the member that will read this topic. Last night we performed an update to the latest INVISION update, we went from 4.6 to the current one ( yea, really old one, we were closed for a while xD ).The update was performed using the built in updateter. We run into some troubles, many functions not working properly ( like marking a category as read, the user hover ) and even getting an SSL error when we try log in into the ACP. After a few searches last night i saw on the community topics that the problem can be related to SSL certificate but the certificate works fine almost over the entire domain ( minus the ACP login page or any url related to any…
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 336 views
I'm getting a 502 error whenever I click on the edit button next to the 'member' group. I can edit all other member groups fine, I have tried clearing system cache, still the same issue. Please can someone escalate this to support for me? It is for my 2nd cloud hosting set up (do not wish to publicly post links to my forum here)
Last reply by Marc, -
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- 2 followers
- 4 replies
- 511 views
Hello, I have my community on cloud version, and because I changed DNS settings of my domain to match yours I can not edit records of MX for my email server. According to support of my hosting provider, the MX records of the domain ichancycommunity.com should be changed from your side to:
Last reply by Marc, -
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- 5 followers
- 18 replies
- 1.5k views
Problem #1. All posts being made on the blog post here have to be approved by a moderator. They never seem to be approved unless there is a secret handshake I am missing. Problem #2. I Upgraded the forum software, enabled the Community Hive thing, went through a whole bunch of hoopla to register, etc, but when I look at my forum's feed on the Community Hive platform there is some Doris with a big black beehive like hairdo instead of the logo that I have tried to upload no less than 6 times (in both .png and .jpg formats). Problem #3. I added a tag for my community to be "discovered" but when I try to search for that tag in the discover section …
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 601 views
Hello, We also seem to have having problems with some large photos on our site. For example when using my iphone or ipad a strip of our main homepage photo will appear but the rest is remains unloaded (even if I refresh it). If I rotate the iphone landscape and then potrait again, the problem often resolves. Why would that be? Thanks if you can advise, Simon
Last reply by opentype, -
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- 5 followers
- 29 replies
- 3.4k views
I realize this is a hot topic these days, is there any functionality comparison chart? We have been self hosted for nearly 20 years and wonder what we might be missing out by going cloud based.
Last reply by Jim M, -
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- 4 followers
- 22 replies
- 1.8k views
I must be missing something because I can't upload a picture along with the database record. This code works as expected, but fails to add the picture to the featured image field. Any ideas what I am doing wrong? Thank you. $zimg="https://content.invisioncic.com/e322713/pages_media/3_1.jpg"; $image = array(); $image['article']=file_get_contents($zimg); $fields = array(); $fields['18']="title test"; $fields['19']="desc test"; $fields['image']=$image; $data = array( "title" => "title test1", "content" => "content test1", "status" => "published", // Or "draft" "category" => 19, "author" => 191972, "fields" => $fields, ); $c…
Last reply by Daniel F, -
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