Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
-
-
- 1 reply
- 377 views
Hi, new client here, setting up our domain and the info isn't clear as to what the two CNAME records should be. The first seems ok, but the second has no info for the content to use in the first box on a cname config screen and seems to end wrong also.
Last reply by Jim M, -
-
-
- 1 follower
- 3 replies
- 503 views
Has anyone run into this problem before? When I try and create a new Ad, I do not have the widget to upload the file image. I can click the "Upload smaller version" button and the widgets for the smaller images appear. My existing Ads are working but I can't enter any newer ads. I have tried with a clean .htaccess file and tried without an .htaccess file. Nothing I've tried has helped so far. Any suggestions? Thanks
Last reply by dmaidon1, -
-
-
- 2 replies
- 470 views
Liking the new Overview design of the Events app, but I have been having some issues with past events always being displayed on there and I was struggling to identify what the issue was, and I think I've figured it out. It seems that if an event has been set as 'Featured', or set as an 'Online Event', it will always appear on the Overview page even when the date for the event has passed. Please see an example below. Obviously, as this snapshot was taken this morning, the 'October 11' event should not be there (either in the top featured rotation - or, arguably, under 'Online Events') but it still clearly is. Any Events tagged as 'Featured' also appear…
Last reply by Dreadknux, -
-
-
- 1 follower
- 3 replies
- 503 views
When trying to access my forum page, http://dungeons.org.uk/forum , I am unable to access the forum. Instead I get the following error message: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Too many connections Others trying to visit the forum have had the same thing, and I ran into the same error when trying to access the Admin Control Panel page. Is there a way to fix this?
Last reply by Miss_B, -
-
-
- 2 followers
- 13 replies
- 877 views
I know that YouTube and Vimeo videos are atomically embedded with the link. However, how do I embed videos hosted with other platforms? I recently moved to Gumlet Video hosting and now realize their video link doesn't embed the video. Is there another way to embed these videos?
Last reply by Piano Lesson With Warren, -
-
- 2 followers
- 2 replies
- 492 views
Example https://hoitajat.net/ajankohtaista/kysely-sairaanhoitajat-kaipaavat-tukea-digitaaliseen-asiakastyöhön-r1478/ Articles are in sitemap, robots txt is okay. What is wrong?
Last reply by opentype, -
-
- 2 replies
- 539 views
I was on cloud-hosted using AWS File Storage, now I m on self-hosted and I got this error. InvalidAccessKeyId: The AWS Access Key Id you provided does not exist in our records. IPS\File\Exception: CANNOT_WRITE (3) #0 /home/############/domains/$$$$$$$$$$/public_html/system/File/File.php(351): IPS\File_Amazon->save() #1 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(734): IPS_File::create() #2 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(4625) : eval()'d code(390): IPS_Theme->resource() #3 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(5489): IPS\Theme\css_core_admin___c…
Last reply by Alexandru, -
-
-
- 4 replies
- 495 views
Hello, I have a Cloud Plan currently. I'd like to experiment with importing my forum data to bbPress. In order to perform the import, I need to know the database name, user and password. Wondering where I can find that information for my plan? Thanks.
Last reply by Jim M, -
-
-
- 2 followers
- 14 replies
- 882 views
Anyone having share on twitter problem? My site or here if you try to share you get problem? an empty form on popup?
Last reply by Randy Calvert, -
-
-
- 2 followers
- 1 reply
- 398 views
Yesterday, users began to complain about the unavailability of our resource. This is the error in the browser: ERR_CONNECTION_RESET There have been no manipulations on the server or website for the last month. What can block access to a site randomly? There is no connection to the country. UnderflowException: lang_not_exists__timezone__Europe/Kiev (0) #0 .../applications/core/modules/front/promote/promote.php(461): IPS\_Lang->get('timezone__Europ...') #1 .../system/Dispatcher/Controller.php(118): IPS\core\modules\front\promote\_promote->manage() #2 .../system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute() #3 ....…
Last reply by Marc, -
-
-
- 3 followers
- 3 replies
- 799 views
1. I need to create an issue report regarding an error encountered while using the fetch() function to retrieve data from a REST API. When loading data from the server using SSR (Server-Side Rendering), everything loads correctly. However, when attempting to reload on the client-side, the browser console throws the following error: [Error] Fetch API cannot load https://forum.???.cz/api/forums/posts?sortBy=date&sortDir=desc&perPage=6 due to access control checks. [Error] Failed to load resource: Preflight response is not successful. Status code: 401 (posts, line 0) and Access to fetch at 'https://forum.???.cz/api/forums/posts?sortBy=date&sortDir=d…
Last reply by Aiwa, -
-
-
- 1 follower
- 4 replies
- 725 views
Can support please check the system logs and advise what is causing these continuous errors after the upgrade?
Last reply by Adriano Faria, -
-
Blog articles
by CHJ-
- 1 follower
- 7 replies
- 487 views
Hello everyone, I have two questions: 1. There ist a blog post in the backend that has not yet been published: Unfortunately, I didn't receive a notification that the post was pending publication and I can't find an option to do so in the backend. However, the article is not displayed to me in the front end. What options do I have to publish the post? 2. A user wants to create a blog article via the front end. We have adjusted the authorization accordingly. Unfortunately, there is no option to do the formatting in the front end. Is this option only available in the backend or can the option also be set for frontend? Greetings
Last reply by Marc, -
-
-
- 2 followers
- 4 replies
- 499 views
How we can enable the unread topic effect of showing bullet and bold font in topic feed?
Last reply by Marc, -
-
-
- 2 followers
- 4 replies
- 483 views
I have setting, that only database articles are in sitemap. Still, there are everything https://hoitajat.net/sitemap.php
Last reply by Marc, -
-
-
- 1 follower
- 4 replies
- 776 views
I have 6 users in a security group, that can access a restricted sub forum. I add two more users in and they are unable to view the forum. The security group correctly shows them and a count of 8 members. We have updated everything across our install. I have cleared the cache. Struggling to make sense of what should be a simple action. TIA - Andrew
Last reply by Marc, -
-
-
- 1 follower
- 4 replies
- 474 views
Hey all, very recently we received a notification from our WHM that there were two file paths to ipb_converge.php files that were flagged as malware utilizing SQL injection. Taking a look at both of these files, they are both identical, and all lines of code seem to be very well documented. They also have not been touched or modified since 2012, so we're wondering if they're in the right place or even necessary. It also seems odd that one of them resides within a css folder structure. Happy to provide any additional information, just seems odd that they're being flagged just now. Paths to files, just to know if they are actually in the proper place: public_ht…
Last reply by dtwood01, -
-
-
- 1 follower
- 11 replies
- 873 views
We have been having problems getting the Chrome browser to function with our forum. Firefix and Safari seem to work fine. Proximate cause is that the page's Javascript isn't getting called for click events. The forum is hosted on its own server and is running the current version. We are NOT using a content delivery network. This seems to have mysteriously appeared with a Chrome update. We were hoping that updating to the current version would rectify the problem but it hasn't. Any hints/guidance appreciated.
Last reply by stargazer1sd, -
-
Trending section on leaderboard - how can i fix?
Last reply by Jim M, -
Updated Chrome on Mac to Version 119.0.6045.159 (Official Build) (x86_64). When going to our website I got this error (see attached screenshot) How do I fix this? Screenshot11-25-23.pdf
Last reply by bradybarrows, -
-
- 2 replies
- 576 views
Our members have reported that their Imgur-hosted images not longer are embedded. Anyone know anything about this?
Last reply by teraßyte, -
-
-
- 1 follower
- 3 replies
- 696 views
I wish to update the test URL I use for my license, however, wen I click on the "Change Licensed URL" button I get the following error: I don't wish to change the url of the live site. Could I get some assistance with that?
Last reply by Marc, -
-
-
- 1 follower
- 4 replies
- 655 views
Hello, is there a way to read and update meta keywords and meta description tags for a page using REST API? Thank you for the info (I am studing https://invisioncommunity.com/developers/rest-api?endpoint=cms/records/POSTitem but I do not see the possibility to update meta description). Petr
Last reply by virap1, -
-
-
- 2 followers
- 7 replies
- 910 views
I have many members awaiting validation, whom I do not want to validate, and who wish to delete their registration. Members to manually approve, that I want to delete. How to do it please? There is no function to select an entire pending registration page and delete them, which is a shame. Thank you in advance for your help, Théo.
Last reply by Max, -
-
- 1 follower
- 2 replies
- 549 views
Hello! I need to test IP Board as I change my host. I had so many troubles till now so that I need to test IP Board first. Is it possible to get a test license? I already saw this: but accounting to my IT Specialist, I need a proper Testlicense. Is this possible? Thanks a lot ! Cornelia
Last reply by Driven 2 Services,
-
Upcoming Events
-
Latest Blog Entries
-
