Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Philip_B,
23,029 topics in this forum
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- 2 followers
- 6 replies
- 888 views
Hello, I would like to disable archiving (Cloud). Well over 3m posts. This is causing us very significant problems. I have upped the limit to 12 years (the maximum allowed), but this is not good enough. Content goes back 19 years, and we still have active members who joined from that period. We also have some members who return many years later and most (or even all) of their content has disappeared from their profile and searches. Other members cannot seek out the old content from a member they find interesting or useful. I have a member who returned just today - only 803 of her 3,281 posts are practically accessible. I am also planning to soon send a…
Last reply by Marc, -
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- 1 reply
- 583 views
Can someone help with this error? thank you! TypeError: array_values(): Argument #1 ($array) must be of type array, null given (0) #0 /home/admin/public_html/init.php(931) : eval()'d code(60): array_values(NULL) #1 /home/admin/public_html/applications/cms/sources/Fields/Fields.php(1358): IPS\cms\stopshouting_hook_stopshoutings_noformatter->applyFormatter('Camel Spins') #2 /home/admin/public_html/applications/cms/sources/Records/Records.php(1782): IPS\cms\_Fields->displayValue('Camel Spins') #3 /home/admin/public_html/system/Patterns/ActiveRecord.php(335): IPS\cms\_Records->get__title() #4 /home/admin/public_html/applications/cms/sources/Records/Records.php(168…
Last reply by Daniel F, -
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- 2 followers
- 3 replies
- 504 views
Not sure this is a bug or intended behaviour, but I set up a Rule on my community to award Points and a Badge whenever the following conditions are met: Content is Promoted (Promoted to Our Picks) Content is a Topic Topic was posted in [X, Y and Z] Forums I saved it, tried Promoting two such topics to Our Picks and didn't see the Badge being awarded. I checked AdminCP and it seems the correct number of Points were automatically rewarded (50 for this new Rule, +10 for triggering a separate Rule for any content being Promoted), but the Badge was not. The users in question have already been awarded this Badge. The idea is that the same Ba…
Last reply by Marc, -
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- 1 follower
- 1 reply
- 503 views
Hello. I want to turn off my club forums. I've disabled them in the AdminCP but they're still showing on the front end. I've cleared my cache and still no change. Is there a way I can get rid of them on the front end please? Thanks
Last reply by Marc, -
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- 2 followers
- 16 replies
- 1.2k views
It has to be something simple - I had it working last night, but I can't remember what I did. I have a database named API - Image Hosting. I use Zapier to create a record in this database. I see Database and Author only - where are the fields for title and content? When I test I get the obvious error "TITLE_CONTENT_REQUIRED".
Last reply by Daniel F, -
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- 2 followers
- 8 replies
- 842 views
I uploaded yesterday Commerce module/folder (/public/applications/nexus/*) but I can't find Support features. Did I miss something? Also Stripe webhook is not working if it has anything to do with this.
Last reply by sulervo, -
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- 5 replies
- 519 views
Google cant find Analytics or Tag code even its installed. Anyone else has this problem?
Last reply by Jim M, -
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- 2 followers
- 10 replies
- 857 views
Is there a Database Record Size limit? I am creating an article on our site that is longer than most that we have done in the past, but it is getting truncated every time I save in a specific spot. Is this intentional or a bug? Thank you, Steve K.
Last reply by Jim M, -
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- 8 replies
- 720 views
I cannot move posts anymore to my "Archives" subcategory. For instance, if I wanted to move a post from how to remove a Japanese rifle barrel into, "Archives", subcategory, "Barrels", it, along with everything under "Archives" is grayed out. In Admin CP I cannot find a way to fix this. Thanks.
Last reply by 319997_1415821693, -
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- 2 followers
- 9 replies
- 929 views
I publish article at 6.00 am. Later I found a typo, and change one letter in 5pm. After that, article says its published at 5pm. Why I can't choose orginal publish time? Article is published at 6am, not 5pm.
Last reply by Jim M, -
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Something I observed on another site where the grid display is the only option - just tested it on here, and same behaviour Switch to "Grid" view on the Forum index On a forum that has unread content, click the "Mark Forum as Read" icon You will observe that the strong effect on the forum title is removed, however the icon doesn't change from unread to read until a refresh is performed. Tested on desktop versions of Firefox, Edge, Chrome. I'll upload a video once someone replies to something on here.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 525 views
Dear Team, Please help us in solving that in invasion community Same user can log on to multiple devices at the same time .
Last reply by DawPi, -
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- 3 followers
- 5 replies
- 741 views
Hi, these checkboxes are not mandatory (checked) in the form. I assume they should be? Field name could be something like "I approve that etc...".
Last reply by sulervo, -
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- 1 follower
- 1 reply
- 391 views
One user reported an issue with his "Content I Posted In" activity stream: it returns only one single topic, when he has posted in multiple topics. I can see all the topics he has posted in when I go to his Profile page.
Last reply by David N., -
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- 2 followers
- 24 replies
- 1.2k views
I have this issue in ACP. Can IPS take a look for me?
Last reply by Chris59, -
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- 4 followers
- 46 replies
- 3.6k views
Last reply by Marc, -
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- 1 follower
- 4 replies
- 669 views
After my provider updated mySQL to version Version 8.0.35-27 new registrations create seven accounts. All with identical username and email address. I started a test registration (which also created 7 accounts), it resulted in a error 2S129/1 („You are not permitted to register a user account with this site.“)
Last reply by Daniel F, -
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- 1 follower
- 5 replies
- 550 views
I have a database field which accepts FontAwesome icon classes. It's a text field with the following regex: ^(fa(-[0-9a-zA-Z]+)+)( (fa(-[0-9a-zA-Z]+)+)+)*$ Plugging this regex string into regexr, it properly validates my chosen FontAwesome declaration: fa-solid fa-balance-scale-right fa-4x If the regexr link dies, the only custom setting is that I've configured it to be PCRE validation. However, when attempting to create a new record, it fails the regex operation. What is causing this validation to fail?
Last reply by Foxtrek_64, -
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- 2 followers
- 8 replies
- 696 views
I remember these were working fine but now, Sign in as <user> from within ACP is having issues in the frontend. After signing in as user from ACP, it displays in the frontend as "Admin as user" in the top-right menu. When changing Notifications, it switches back to Admin account very frequently resulting in changing admin's settings without our knowledge instead of user's settings which is frustrating as we have to reset admin's notifications back to what they were and we never know if we changed the user's settings or not. Refreshing the page from Notifications sometimes switches back to Admin. Switch back to Admin option logs out of both accoun…
Last reply by Jim M, -
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- 2 followers
- 9 replies
- 734 views
Hi all, I've been having this issue for a couple of weeks since I started using a VPN. The issue: when I am not using the VPN, I cannot access my own community anymore (as if my IP was recognise as spammer or else). I can access the Admin dashboard. Where can I mark my IP as safe please? Or remove my IP from the blocked IPs? I lose so much time switching from VPN on/off (and I cannot work all the time with it being "on" cause it slows down my connection like crazy). Thanks for your help 🙂
Last reply by Marc, -
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- 2 replies
- 641 views
Hey there, is it possible to integrate KeyAuth with the License Key API in Commerce? So that the License Key API in Commerce sends a API Call to KeyAuth to generate that key and then send it to the Customer who just bought it? Kind regards!
Last reply by DawPi, -
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- 1 follower
- 4 replies
- 550 views
This is making me feel pretty dumb. The options I am getting do not match the instructions. https://invisioncommunity.com/4guides/members-and-groups/social-sign-in/google-r299/ When get to this step 3. Go to Credentials -> OAuth consent screen and fill out the form. I get the below page and am stuck. Ideas?
Last reply by John Horton, -
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- 3 followers
- 14 replies
- 1.4k views
I went through the upgrade process to 4.7 today and received no errors. After the process completed, I went back to my Admin Control Panel but now all I see is: [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Of course I can't run the support tool since I can't get to the ACP. In the past I experienced a similar issue that was caused by missing tables, but I can't imagine how that happened today since I only ran the 4.7 upgrade process and didn't touch our database at all.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 605 views
I'm trying to do an update, however, I'm told that I have a database error that has to be fixed first... however, I'm paying for a full managed and hosted plan and these things are what I am paying for. Not sure why I can't open a trouble ticket like in the past.... please advise:
Last reply by Marc, -
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- 2 followers
- 15 replies
- 1.5k views
Bumping this again as IG videos/reels seem to embed OK but FB reels do not? I get an embed error: The link could not be embedded because an error occurred on www.facebook.com.
Last reply by Marc, -
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