Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by SeNioR-,
22,915 topics in this forum
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- 2 followers
- 1 reply
- 568 views
When I set the Login & Registration > Registration > "Validation method for new accounts" to (o) Email and administrator validation (The user will be sent an email containing a special link they have to click to validate their account after which an administrator will need to manually approve the account from the Admin Control Panel) I assume, after registration - An email is sent to the new user to validate/confirm their email address (similar to a double opt-in) Only after the above step, Administrator should approve the account However, the step 1 above is not performed in the workflow as the new user never receives an email t…
Last reply by Marc, -
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- 2 followers
- 1 reply
- 376 views
I'm an admin and I got invited to a PM (email notification received), yet when I click the link to view the message I get Sorry! We could not locate the item you are trying to view. I also have no message in my PM inbox for the one I was added. Pretty weird, any ideas?
Last reply by Marc, -
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- 3 followers
- 28 replies
- 2k views
A user said they don't want to see the thread preview when browsing on mobile. When I browse I don't see that. Here is what they see, Does anyone know how to turn the thread preview off? Also, the Who's Online numbers are WAY down since we moved. Is there a setting for how long it considers somebody online? Thanks.
Last reply by Jelly Belly™, -
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- 1 follower
- 2 replies
- 433 views
Recently we updated and been advised not to manually add GA and FB codes in globaltemplate, so we switched to insert codes thru admin panel and cleaned globaltemplate almost free of code edits. Today I received this error from Google search console. Can someone please inspect, if our site Google Analytics codes are inserted correctly? Thanks in advance.
Last reply by Gauravk, -
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- 2 followers
- 2 replies
- 507 views
if there's a feature to PM new users with a standard welcome message once they've registered?
Last reply by opentype, -
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- 2 followers
- 15 replies
- 1.3k views
weird issue: (no custom urls and we rebuilded already search index. ) if I try to search "apex legends" this pops up: url: search/?do=quicksearch If I set this to default as landing page, the search is working "apex legends" search/?q=apex%20legends&quick=1 Any idea?
Last reply by Daniel F, -
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Mobil
by Cristi Tipu-
- 1 follower
- 6 replies
- 469 views
bug on the phone, it doesn't show well, it shows sider together in the category where you enter and I don't know how to solve this problem 13 - good 14 - no good 🤣🤣
Last reply by Marc, -
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- 1 follower
- 10 replies
- 799 views
Theme and software are up to date! I haven't had this before since installing the Invision Community v4.7.14 patch I'm getting this error.
Last reply by Leogui2k3, -
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One of our member complained that recently, notification emails from our site are going to his spam folder. I checked the raw headers in an email notification from our site and I can see that while SPF and DKIM both pass, it says "dmarc=unknown". Is it possible to add a DMARC record to these emails?
Last reply by David N., -
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- 1 reply
- 371 views
Hi, new client here, setting up our domain and the info isn't clear as to what the two CNAME records should be. The first seems ok, but the second has no info for the content to use in the first box on a cname config screen and seems to end wrong also.
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 492 views
Has anyone run into this problem before? When I try and create a new Ad, I do not have the widget to upload the file image. I can click the "Upload smaller version" button and the widgets for the smaller images appear. My existing Ads are working but I can't enter any newer ads. I have tried with a clean .htaccess file and tried without an .htaccess file. Nothing I've tried has helped so far. Any suggestions? Thanks
Last reply by dmaidon1, -
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- 2 replies
- 461 views
Liking the new Overview design of the Events app, but I have been having some issues with past events always being displayed on there and I was struggling to identify what the issue was, and I think I've figured it out. It seems that if an event has been set as 'Featured', or set as an 'Online Event', it will always appear on the Overview page even when the date for the event has passed. Please see an example below. Obviously, as this snapshot was taken this morning, the 'October 11' event should not be there (either in the top featured rotation - or, arguably, under 'Online Events') but it still clearly is. Any Events tagged as 'Featured' also appear…
Last reply by Dreadknux, -
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- 1 follower
- 3 replies
- 492 views
When trying to access my forum page, http://dungeons.org.uk/forum , I am unable to access the forum. Instead I get the following error message: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Too many connections Others trying to visit the forum have had the same thing, and I ran into the same error when trying to access the Admin Control Panel page. Is there a way to fix this?
Last reply by Miss_B, -
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- 2 followers
- 13 replies
- 861 views
I know that YouTube and Vimeo videos are atomically embedded with the link. However, how do I embed videos hosted with other platforms? I recently moved to Gumlet Video hosting and now realize their video link doesn't embed the video. Is there another way to embed these videos?
Last reply by Piano Lesson With Warren, -
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- 2 followers
- 2 replies
- 485 views
Example https://hoitajat.net/ajankohtaista/kysely-sairaanhoitajat-kaipaavat-tukea-digitaaliseen-asiakastyöhön-r1478/ Articles are in sitemap, robots txt is okay. What is wrong?
Last reply by opentype, -
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- 2 replies
- 519 views
I was on cloud-hosted using AWS File Storage, now I m on self-hosted and I got this error. InvalidAccessKeyId: The AWS Access Key Id you provided does not exist in our records. IPS\File\Exception: CANNOT_WRITE (3) #0 /home/############/domains/$$$$$$$$$$/public_html/system/File/File.php(351): IPS\File_Amazon->save() #1 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(734): IPS_File::create() #2 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(4625) : eval()'d code(390): IPS_Theme->resource() #3 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(5489): IPS\Theme\css_core_admin___c…
Last reply by Alexandru, -
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- 4 replies
- 486 views
Hello, I have a Cloud Plan currently. I'd like to experiment with importing my forum data to bbPress. In order to perform the import, I need to know the database name, user and password. Wondering where I can find that information for my plan? Thanks.
Last reply by Jim M, -
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- 2 followers
- 14 replies
- 870 views
Anyone having share on twitter problem? My site or here if you try to share you get problem? an empty form on popup?
Last reply by Randy Calvert, -
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- 2 followers
- 1 reply
- 388 views
Yesterday, users began to complain about the unavailability of our resource. This is the error in the browser: ERR_CONNECTION_RESET There have been no manipulations on the server or website for the last month. What can block access to a site randomly? There is no connection to the country. UnderflowException: lang_not_exists__timezone__Europe/Kiev (0) #0 .../applications/core/modules/front/promote/promote.php(461): IPS\_Lang->get('timezone__Europ...') #1 .../system/Dispatcher/Controller.php(118): IPS\core\modules\front\promote\_promote->manage() #2 .../system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute() #3 ....…
Last reply by Marc, -
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- 3 followers
- 3 replies
- 782 views
1. I need to create an issue report regarding an error encountered while using the fetch() function to retrieve data from a REST API. When loading data from the server using SSR (Server-Side Rendering), everything loads correctly. However, when attempting to reload on the client-side, the browser console throws the following error: [Error] Fetch API cannot load https://forum.???.cz/api/forums/posts?sortBy=date&sortDir=desc&perPage=6 due to access control checks. [Error] Failed to load resource: Preflight response is not successful. Status code: 401 (posts, line 0) and Access to fetch at 'https://forum.???.cz/api/forums/posts?sortBy=date&sortDir=d…
Last reply by Aiwa, -
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- 1 follower
- 4 replies
- 718 views
Can support please check the system logs and advise what is causing these continuous errors after the upgrade?
Last reply by Adriano Faria, -
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Blog articles
by CHJ-
- 1 follower
- 7 replies
- 482 views
Hello everyone, I have two questions: 1. There ist a blog post in the backend that has not yet been published: Unfortunately, I didn't receive a notification that the post was pending publication and I can't find an option to do so in the backend. However, the article is not displayed to me in the front end. What options do I have to publish the post? 2. A user wants to create a blog article via the front end. We have adjusted the authorization accordingly. Unfortunately, there is no option to do the formatting in the front end. Is this option only available in the backend or can the option also be set for frontend? Greetings
Last reply by Marc, -
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- 2 followers
- 4 replies
- 490 views
How we can enable the unread topic effect of showing bullet and bold font in topic feed?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 473 views
I have setting, that only database articles are in sitemap. Still, there are everything https://hoitajat.net/sitemap.php
Last reply by Marc, -
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- 1 follower
- 4 replies
- 769 views
I have 6 users in a security group, that can access a restricted sub forum. I add two more users in and they are unable to view the forum. The security group correctly shows them and a count of 8 members. We have updated everything across our install. I have cleared the cache. Struggling to make sense of what should be a simple action. TIA - Andrew
Last reply by Marc, -
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