Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
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- 1 follower
- 1 reply
- 361 views
Using version 4.5.2, is there a setting now that changed the default setting from 4.4.x to where... "I use to click on "view new content" and go on a thread, it used to take me to the first unread post, now it just goes to the first page." I see there is a setting in your account, does this change the default behavior?
Last reply by Percival, -
- 1 follower
- 2 replies
- 371 views
It looks like 4.5.2 is set to blast out its availability to download more generally now, and I'm seeing the notification that an update is available on our production community. How can I dismiss this notification so that it doesn't appear every time I'm logged in? It takes up half the screen on mobile and we haven't reached the point where we can upgrade at this time. The notification is interfering in being efficient at moderation and administration duties. Thanks!
Last reply by rfcontreras, -
- 1 follower
- 3 replies
- 352 views
Is this a setting, maybe after so many posts? It's not forum specific, 99% of my posts are in the same forum.
Last reply by Dean_, -
- 2 followers
- 3 replies
- 323 views
How do i disable the upgrade notice on the main forum, its appearing twice a day now and is really annoying. One reminder is more than enough. This new notification of 4.5.2 is very persistent, its just like getting spammed all the time. I cannot upgrade at this point in time. Thank you
Last reply by Joel R, -
- 1 follower
- 1 reply
- 352 views
I use a heavily customized skin for my site and it works fine on 4.4.10. I've been bitten in the past where I upgraded and learned I had to update my skin. With all the front page improvements to the default skin, will that mess with my custom stuff?
Last reply by Ryan Ashbrook, -
- 1 follower
- 8 replies
- 551 views
The upgrade completed, but now I am having a ton of javascript issues. Most links or functions don't work because it relies on javascript. The editor doesn't show up, can reply or create new topics. I uploaded files manually Ran the support tool, cleared all the caches Cron jobs are running, rebuilt proxies, still working on sitemaps Cleared datastore It is the default theme, i mean right now it couldn't be more default. All the directory permissions seem to be fine, not seeing anything else tell me otherwise. Some admin features don't seem to be working, like the Marketplace, nothing shows up, can't search, so some javascript …
Last reply by jwdenzel, -
- 2 replies
- 952 views
Simple question and I apologise if this is in the documentation somewhere. What is the recommended dimensions of a banner at the top of my forum?
Last reply by cofee_iv , -
- 1 follower
- 3 replies
- 302 views
Is this no longer available?
Last reply by Square Wheels, -
- 1 follower
- 3 replies
- 470 views
I just moved to 4.5.2 from 4.4.10, and I want to use redis because memcache is deprecated. I installed redis on my dedicated server and went to enable it but see that I know have to use it for both caching and storage. I was under the impression that i could still use mysql for storage and redis for caching. Question: If I enable redis for both storage and caching, does IPS no longer use mysql?
Last reply by bfarber, -
- 1 follower
- 4 replies
- 371 views
Am I still seeing the old ACP theme after my upgrade? I assume so as it doesn't look right and the top bar looks broken. I've tried running support tool and no errors are showing.
Last reply by Wildcard Chris, -
- 1 reply
- 279 views
Hello there! There is no way to set Subscription Plans Grace Period 0 days ie without delay. For example, we need to issue a subscription for 1 day, but we can't do this. We don't want to give a delay, is it possible to configure it?
Last reply by LoPoSt, -
- 1 follower
- 5 replies
- 389 views
Hi There, Running 4.5, can anyone please tell me how to remove the group name on their profile in theads ? Thank you.
Last reply by DesertIslandFruits, -
- 1 follower
- 2 replies
- 536 views
I would like to create a blog/news page like the IPB news page: https://invisioncommunity.com/news/ Can anyone give guidance on how to do this or is there a tutorial on how to setup something like this. I do have the Pages app.
Last reply by WP V0RT3X, -
- 1 follower
- 6 replies
- 533 views
Hi guys, I have IP forum and I want to check the IP addresses of all the users that have voted in a poll. How can I do that? Thanks.
Last reply by Mercury Forever, -
- 1 follower
- 0 replies
- 265 views
Current IPS system miss moderation on wiki editing on database records. This feature was already requested on another topic. I would like to know if some member mess with several wiki database records and then is flagged as a spammer. The wiki database fields edited by the spammer will be deleted and the old records restored?
Last reply by sobrenome, -
- 1 follower
- 0 replies
- 295 views
I'm using pagespeed nginx module from long ago with very good results. Pre 4.5 releases do not work with the defer_javascript pagespeed filter, but with 4.5 I'm able to activate this filter and almost ALL the site works but the gallery. Instead of relying on the pagespeed module, how can I change the javascript calls in order to use "defer" ? As far as I see the javascript calls are created on the fly and I cant choose which javascript libraries I want to defer. By the way, defering javascript with pagespeed makes the site faster for mobile, would be great if IPB give it a try to the defer javascript idea. Best regards
Last reply by rfcontreras, -
- 1 follower
- 4 replies
- 443 views
For months now I've seen a growing number of contact us messages like the one below. Notice the unique codes used. I suspect that what is going on is that hackers are probing to see if they can manipulate the forum to send spam, thus the unique identifiers they are including in the content. I recently patched my forum with the latest update that included an update intended to stop spam from being sent via the share article feature. I guess I am wondering if they could be using the contact us form to be sending spam? I'd like to hear from others who have been seeing similar contact us messages.
Last reply by sadams101, -
- 1 follower
- 2 replies
- 673 views
Upgraded last night. Background processes have been running for over 12 hours. Still not done. Is something stuck? I do have 30 or so GBs of images. Tried to run manually, got this: Sorry, you do not have permission for that! 1S111/1 Data too long for column 'reply_content' at row 1
Last reply by Square Wheels, -
- 3 followers
- 6 replies
- 815 views
Since I upgraded to 4.5 when adding an imagelink into a post the image does not show up but shows a link instead (see attachment). The images previously posted before the upgrade all show. Any idea why this happening and how to change this?
Last reply by bfarber, -
- 1 follower
- 2 replies
- 381 views
Am I missing something, or there is no information about mobile apps for iPhone and Android, whatsoever? I upgraded to 4.5.2. thinking that mobile apps are available, now I'm finding out that I first need to be manually approved, and then I can use mobile app. OK, no problem. However, on iPhone, mobile app is just a mobile app for invisioncommunity.com Are you telling me that mobile app functionality is still off? Can someone shed some light on this subject? Can you guys be more direct about this. I would really appreciate that. Thanks.
Last reply by bfarber, -
- 2 replies
- 308 views
I am a new admin... I tried upgrading, but at step 7 I ended here, and nothing helps. Have anybody seen this? What to do?
Last reply by bfarber, -
- 2 replies
- 290 views
My ips node is converting data from 3.4.9 to 4.5. When i log in to ACP there appears: It is only in default page of ACP, members or forums pages are working good. How to get rid of it?
Last reply by bfarber, -
Admin CP isnt letting me sign into marketplace to upgrade addons and plugins and such. In fact the layout is all scuffed: In the past you could clear cache with the support tool, but that doesnt seem to work anymore. Also you used to be able to set the admincp theme, is that deprecated? Having a few issues after the update, have disabled all addons and plugins but in particular, permissions dont seem to be working at all? Also when you click on links, it just appends the url params with #actionName
Last reply by bfarber, -
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- 2 followers
- 1 reply
- 341 views
Good morning guys, recently imported a database into another site and everything was fine as usual, only the modified form template was missing. Is this a bug or are form templates not meant to export? Best regards
Last reply by bfarber, -
- 2 followers
- 3 replies
- 386 views
We have an issue where we get a 500 server error when changing a password for a member since upgrading to 4.5. It happens both from ACP and member account settings page. Does anyone else see this on 4.5? Have a ticket open, but thought I'd quickly gauge if others are seeing it.
Last reply by CoffeeCake,
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