Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 4 followers
- 16 replies
- 890 views
I know its linked with user device location, but that's causing many ppl to punch UAE address when their device shows UK or US as in UAE while installing new OS many people use UK or US english than UAE as many are non Arabic speakers. Hope there is a way out from this to set a default country to UAE by script edit or database edit etc. This is impacting us a lot and so far 3 users reported so we had a chance to explain but 100's pending invoices generated - god knows coz of billing error or abandoned cart (usual behaviour). Please help, thanks in advance.
Last reply by OptimusBain, -
- 2 followers
- 2 replies
- 387 views
Hello everyone, I'm wanting to connect Mailchimp to my cloud hosted IPS. Mailchimp gave me some code to add to verify the site. Asked support, they said something about adding to templates. I'm also aware of this plugin below, but starting to see renewal costs go up. (and Im not sure if it's necessary) Simply put - I just want to: A. Verify my domain with MailChimp B. Figure out how to add a newsletter signup to site (popup would be nice too) ....and do these things with the least amount of code, backend template configs, etc. I'm an IT guy, but not a programmer. I always avoid any configuration changes to the backend whenever possible. V…
Last reply by LMX, -
- 2 followers
- 3 replies
- 418 views
Hi guys.....I can't seem to figure this one out. A member has reported seeing the forum view looking very odd.....so he have me a screenshot which I've included here. It seems to have only 2 view selectors instead of 3......and the layout looks totally different. I've experimented with a few different viewing options but there's no way I can replicate the screenshot. It's the latest IPB, PHP 7.4, Lenovo laptop using Firefox. Any ideas?
Last reply by XTreme54, -
- 4 replies
- 450 views
I find the drop down for the emoticons/emojis quite slow to load. I only have 6 custom ones, there's literally hundreds of default ones by IPB, can I reduce these? Is anyone else having a similar problem? It seems okay on here.
Last reply by MSUKForum, -
- 1 follower
- 4 replies
- 610 views
I can't find out how to see users previous usernames after they've changed it - can anyone point me to where I can find this?
Last reply by SUBRTX, -
- 31 replies
- 1.5k views
I have finally got my test install working sort of, after hours of trying to figure out why. However, it is returning some issues, I don't have some of the symbols on the test forum or AdminCP like these pictured: Images like avatars etc are all fine. I also have an error about Data Storage, it said a few directories were not CHMOD 0777, so I changed them. These were Applications, Upload/Logs, Datastore and another I think. These all appeared to be fine with the exception of the datastore one, my admincp and forum test pages both go all garbled as soon as this one is done. If I restore the datastore files from my live forum it returns back to the abo…
Last reply by FFOC, -
- 14 replies
- 1.3k views
I am implementing the IPB REST API into a C++ program that runs on the customer's computer. This program runs without the use of a web browser. This is meant to provide a mechanism to check software licenses. In the future I also want to add these features: Allow users to upload screenshots directly from our application to the community gallery. Allow users to browse, purchase, and download IP.Downloads files directly in our application. Basically I am using IPB to build some of the functionality of Steam, for our own applications. First step: I am creating an OATH client. None of the client types describe what I am doing, so I am choosing …
Last reply by Interferon, -
- 2 replies
- 292 views
I have a strange issue with a database field that contains a YouTube video ID. I am displaying the field like this: {$record->customFieldDisplayByKey('video','display')|raw} The resulting HTML code starts off like this: <div class="ipsEmbeddedVideo" contenteditable="false" style="width:640px;max-width:640px;height:390px;"><div> Notice the width is hard-coded into the element at 640px. I am not sure where this is coming from. It is not coming from our max video width setting from the forum. I even downloaded the entire community site and did a search through the files for this code, and could not find it. It is possible I could have stupid…
Last reply by Interferon, -
- 1 follower
- 5 replies
- 746 views
I'd like to embed a page from the website (namely chatbox) into a google apps script, and then embed the google script onto my site. There are a couple problems I'm running into. 1st in the sites admin cp, when I allow embedding on a specific offsite domain (*.script.google.com) it won't allow me to embed chatbox. However if I select the 3rd radio option "allow embedding in all offsite domains", which is not recommended, it allows it. So that's problem 1. 2nd I'm having trouble getting my site to allow the google script to be embedded on it anywhere at all. I was hoping that embedding the google script in an iframe (the script itself having my site in an i…
Last reply by CoffeeCake, -
- 1 follower
- 0 replies
- 294 views
Hello to whomever may stumble upon this! I work for a small organization that doesn't have the capacity to support a self hosted solution but still needed to extend upon the base functionality of the website. This means I don't have access to the developer console - as a result I have been experimenting over the last month or so with development on the cloud hosted version. While not ideal I have been able to accomplish some features that have been useful for us. If you are in a similar situation I hope this can be useful for you as well and perhaps save you some time. If you read this and think there are better ways to achieve these means I would be very happy to…
Last reply by LMX, -
- 1 follower
- 4 replies
- 390 views
I have all my sites on the same server and just upgraded them to 4.5. I have an odd issue where upon page refresh, I lose the border and styling around the editor and some styling in post view template as well So in the default theme it should be like: refresh the page, ends up like this with no border: I thought it was a theme issue since I have custom themes, but its happening on the default theme. I've disabled redis, zlib, and zend opcache, but still same issue. Turned off cloudflare to test as well. Something on my server is causing this I think. If I run the support tool and flush cache, goes back to normal, until I refresh the page…
Last reply by AlexWebsites, -
- 7 replies
- 377 views
Is there a way to remove the visits to this link on the forum? Thanks!
Last reply by CoffeeCake, -
- 2 replies
- 287 views
When viewing search results, the thumbnail preview for gallery items are now much smaller after upgrading to 4.5. The thumbnail file itself (e.g. if I click 'open image in new tab' on the thumbnail) hasn't changed size, but thumbnail images are being displayed at a smaller size in search results. I was wondering if anybody could please point me in the right direction of what code to look for to change the default/maximum width of thumbnails in search results. Thanks.
Last reply by bfarber, -
- 2 replies
- 398 views
Hey I remember disabling product license keys somewhere but now I wanna re-enable it and can't find it anywhere in ACP. Can someone point me where it is please?
Last reply by 6ichem, -
- 3 replies
- 460 views
I apologize in advance if this has been asked already. I did a quick search and didn't see but is there a way to pin a specific thread in various sections of the forum? Thanks!
Last reply by CoffeeCake, -
- 7 replies
- 1.4k views
Hi, I'm trying to build something but I need it to use the forum's credentials for users. Per eg use the username/pwd used in the forum to authenticate on my app. How can this be achieved? I can't find anything about it on the API and I can't understand how oauth works exactly. Thanks in advance
Last reply by bfarber, -
- 3 replies
- 389 views
Dear Invision Community, Due to our external identity management, we are using an "Other OAuth 2.0" Method as an identity provider. So far everything is fine. Now we would like to map custom parameters from our identity management to custom fields in Invision Community. For example: Name of field: "Country" Input: "Germany" or "United Kingdom" This filed should be updated every time a user sign in. Is it possible to get this implement? Is there a documented way or is it a customization? Thank you!
Last reply by bfarber, -
- 6 replies
- 1.4k views
Is there any way to change the ID of a user? Doing it through the database messes up things on forum side
Last reply by DawPi, -
- 1 reply
- 264 views
Any way to do this? I want my activity pages to just be for forum activity, not news posts.
Last reply by CoffeeCake, -
- 8 replies
- 510 views
What would be the login method? GET, POST or Plain HTTP? TYIA
Last reply by My Sharona, -
- 1 reply
- 348 views
Over the years I've had a CMS(Pages) block that generates a JPG of last 40 avatars posting to site. I've used a PHP block that regenerates based on the age of the saved temporary file as it involves a lot of fetching of avatar files each time it runs. Originally I could also have set the cache time of the block really long and just rerun, but no longer... The file was generated using PHP GD as imagejpeg($destimg,filepath); All this on hosted services. Years ago there was access to the directory structure and I just picked a place for the temp file. Then I had to change to using a file in "uploads" directory as hosted no longer had access to the directo…
Last reply by bfarber, -
- 1 reply
- 1.1k views
I am getting ready to release a new product and I want to build sales on our own website outside of Steam. I am looking into the IPB license keys system but I can't find any information on it. There are two options, standard and MD5. The IPB documentation just says this: I assume the generated keys are using some kind of standard system, but there is no input for a private key or anything like that. How does my C++ application validate a license key? If this requires connection to the REST API, what is the point of using keys? You could just have the user enter their name and password, and check to make sure they purchased the item?
Last reply by Daniel F, -
- 1 reply
- 301 views
Anyone here knows how to add a custom header banner to a default IP Boards?
Last reply by CoffeeCake, -
- 1 follower
- 7 replies
- 430 views
All my themes have missing images in them, and in some cases no images at all in the upload/set_resources folders at all. From what I can see, the core is deleting these images during tasks. Is there anyway to restore the missing default theme resource images?
Last reply by Adriano Faria, -
- 1 follower
- 1 reply
- 930 views
What is the best way to handle Google Adsense CLS? I'm fighting to keep my ads the way they are laid out but the Content Layout Shift is greater than 0.25. How can I give space for the Ads with out making padded space too big for mobile or too small for desktop or just making a mess out of the layout. I did find some google code in the CSS side but it doesn't seem to be working possibly being my layout shift is too high yet. This is under Core > Global > global.css /* GOOGLE AD CODE FOR RESPONSIVE ADS */ #ipsLayout_mainArea .adsbygoogle { width: 320px; height: 100px; } @media (min-width:500px) { #ipsLayout_mainArea .adsbygoogle { width: 468px; height: 60px…
Last reply by Mopar1973Man,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
