Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
-
- 5 followers
- 23 replies
- 2.4k views
Hi, it's only for me or everyone? 😉 P.s. I can open support tickets system from this url directly though: *** Link Removed ***
Last reply by Charles, -
- 7 replies
- 404 views
Hi, I have troubles with "classic" forums displaying. As you can see on screens, subcategory names are covering each other. (ipad, poco x3 with chrome, poco f1 with mozilla) Hope you can help me, thank you!
Last reply by numis, -
.thumb.png.e8f49f4d150f6c4a57f83444324bb439.png)
- 5 replies
- 500 views
Hello, Is it possible somehow to get a Custom smiley into the title? Regular smileys seems to work with copy paste, but the custom ones doesnt.
Last reply by bfarber, -
- 1 follower
- 6 replies
- 426 views
I have a sub based store that I set up as a product with renewals. Issue is that whatever the purchase price is that’s going to be the price that people will pay for different subscriptions (renewals) while they have an active one. How can this be fixed? I’ve seen a lot of people using the store the same way I have so I’m confident there’s a way around it.
Last reply by 6ichem, -
- 3 followers
- 20 replies
- 948 views
On my test site I have added the developer tools (deleted all but forums, core, nexus, calendar as I do not have them from the files) Added the constants.php file as described here and no changes appear to happen for make a plug in After some searching I found this page which says the constants.php needs to have <?php added to it, but when I do that it breaks the site. What am I missing here?
Last reply by Nathan Explosion, -
- 1 reply
- 1.1k views
Does IPS provide any feedback to a developer upon submission of an original app or update that based on their future update plans (at that moment in time) the app will end up needing extensive rework or warrant discontinuation as portions of their app's functionality will become core? How about an app that is in between updates, does IPS let developers know that future updates will likely impact their apps? I'm more concerned with apps that have sold well and have become integral to sites that have bought them.
Last reply by Daniel F, -
- 1 follower
- 2 replies
- 497 views
How can I manage what groups can see different aspects of member profiles? For instance, for RSVP events, Guests should not be able to view a member's RSVP events. Or posts. And same for all activity in a member's profile. How does an admin hide the purchases, or Pages Databases from a Member's profile? Or from all profiles? Ideally: I do not want guests to be able to view other members profiles and data unless the member (or an admin) has chosen to have them fully public. How do I (as an admin) selectively allow the different Member Profile sections to be viewable or not? By Group, by section?
Last reply by mcsg, -
- 7 replies
- 1.2k views
Via my Google Search Console, I am showing that a number of pages are loading unnecessarily slow in a mobile environment. The most time consuming aspect of these is the webfont load (showing as, "…font/fontawesome-webfont.woff2?v=4.7.0"). The recommended solution is to declare preload links. <head> ... <link rel="preload" href="styles.css" as="style"> <link rel="preload" href="ui.js" as="script"> ... </head> Can this be added somewhere in the global template(s)? TYIA
Last reply by My Sharona, -
- 4 replies
- 939 views
Hi, I'm playing around with REST API (selfhosted). When accessing /api it works. /api but when I try to use e.g. /api/core/hello (or any other) I get 404. Do you know what can be wrong?
Last reply by bfarber, -
- 4 replies
- 1.3k views
So as part of my site integration that I've done, I've added a custom HTML form on my site which will submit login details to the login form on my IPS forum. This works fine, and the user is logged in great. Except when they get logged in, they get redirected back to the forum index, rather than the page they were previously on, on my main site. I've tried adding a base64 encoded 'ref' query string to the URL to provide a redirect URL (i.e. the URL they are on), but this isn't working. It's not so much that it's not working, but just rather by design from what I can gather. I understand why this security measure is in place, to prevent CSRF attacks etc and to prevent…
Last reply by bfarber, -
- 5 replies
- 513 views
At the moment it would seem to be problematic to like a blog post.
Last reply by Linux-Is-Best, -
- 1 follower
- 1 reply
- 291 views
Good day, Is there a place where new users can read tutorials on how to move around the IPS software? The help guides are mostly focused for administrators, not for the end user that wants to learn how to move around the forum. Maybe there is something like that in the help guides, but I couldn't locate it. Thanks a lot
Last reply by CoffeeCake, -
- 1 follower
- 3 replies
- 315 views
Hello, This may be a stupid question, I'm not very experienced yet hosting with invision. Is it possible for members to co-edit docments live - like say in G-Drive - where multiple peole can be logged into the same document and edit it together? Is there any way of doing this inside the community? Thank you for your guidance. Jay
Last reply by CoffeeCake, -
- 1 follower
- 6 replies
- 517 views
My main member group functions perfectly. When a search query is typed into the search bar, all results are showing. That member group was copied to form the base for another member group that only has a different title and a group icon. No other changes were made to the copied group. But when you are a member of that group and search for the same query, only a couple of results are showing. I'm attaching screen shots of search results for the same words in three different groups. The original fully-functioning group shows 41 results on two pages. The problem group shows a total of six results. As a third test, I just copied the original group again and only changed …
Last reply by Morrigan, -
.thumb.png.a4353cc4d5fceb85ac51f5dfe1a1e0ee.png.7b3b3424fd45cd-58f437b(1).thumb.png.972f7bf0b04dcd68171239f1a83d8a6d.thumb.png.8b6635667688843a97c1f579bb16a795.png)
- 1 reply
- 295 views
Hello! So I know I can set the background color but I would like to set it to a picture how could I do that?
Last reply by Morrigan, -
- 1 follower
- 1 reply
- 321 views
hi all trying to tailor the 'packing note' to fit in with our store/site better have tried editing both the default and the site theme packingsheet template but any changes just don't seem to show is it possible to edit?
Last reply by sound, -
- 1 follower
- 5 replies
- 455 views
Is there any way articles, translated, can switch with the selected language? If we have the English version of an event in News & Events... and they switch to Spanish... how do you change the record output? JM
Last reply by Meddysong, -
- 4 replies
- 977 views
I would like to use a French translation, but the current one is only compatible with 4.4. What happens? Does it break things? Not work at all? Or just missing some parts? Can't seem to post in the Marketplace Support area Thanks. JM
Last reply by jesuralem, -
- 1 follower
- 5 replies
- 1.4k views
I keep getting this error while my server is perfectly set up, this happens on attachments it says max file size is 48MB and I'm uploading a 15mbs file and getting this. What could be the solution to this? It doesn't make any sense
Last reply by CoffeeCake, -
- 2 replies
- 575 views
I'm planning an upgrade from 4.4.x to 4.5.x next week. Any chance there will be an update before then? Thanks!
Last reply by Fast Lane!, -
- 2 replies
- 464 views
Is it possible or is there another way to use tags on .Pages pages? For example, rather than saying Welcome back! on my home page, I'd like it to say Welcome back Fictional, I tried using {member_name} and that didn't work! There's also a few other things I'd like to Display (such as unread message count, last visit, and show latest threads by name, category posted, date posted and author, not sure if that's already a feature) my page is written in HTML Via Pages. Thank you for taking the time to read!
Last reply by Fictional, -
- 1 follower
- 1 reply
- 803 views
Looked everywhere but cannot find it?
Last reply by Stuart Silvester, -
- 2 followers
- 3 replies
- 927 views
A few questions: 1. What part of the root_library.js used on mobile? 2. Is it possible for a mobile to use a small root_library.js with what is needed. Why I ask - I do the test. From the source code of my site I created an html file. I removed the root_library.js in this html file. The PSI test mobile loading speed has increased by over 15 points and at least for my test I am reaching levels of 94-96 commensurate with desktop levels normally tests. When loading this html file with my phone - everything looks good. thanks
Last reply by Ibai, -
- 1 follower
- 2 replies
- 381 views
Last reply by Linux-Is-Best, -
- 3 followers
- 9 replies
- 2.3k views
View fragments Invalid object type for itemReviewed "Search Console now maintains a new advanced report for review fragments. This report shows any issues with tagging the review fragments found by Google on your site."
Last reply by bfarber,
.thumb.png.e8f49f4d150f6c4a57f83444324bb439.png)
.thumb.png.a4353cc4d5fceb85ac51f5dfe1a1e0ee.png.7b3b3424fd45cd-58f437b(1).thumb.png.972f7bf0b04dcd68171239f1a83d8a6d.thumb.png.8b6635667688843a97c1f579bb16a795.png)
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
