Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,021 topics in this forum
-
- 2 followers
- 3 replies
- 714 views
Earlier this year, I commissioned a custom plugin, which has been running happily on my Starter plan cloud site ever since. (I mean, I assume it's happy; it doesn't talk much about its feelings.) But now, I see that uploading custom plugins is listed as outside the scope of the Starter package. Did this drop off the Starter plan list of features recently? I assume it did, or I wouldn't have been able to upload the first one, unless I'm some sort of unconscious hacking genius. (Spoiler alert: I'm not.) I had envisioned commissioning additional plugins over time, but I have no intention of upgrading to the next plan anytime in the near future, since it would double the…
Last reply by Marc, -
- 2 followers
- 11 replies
- 1.1k views
Hi, Just wondering if anyone knows how to enforce the MFA grant type for an OAUTH Client? Currently the grant type requested on the client is password. Theoretically since I setup MFA for all users I assumed it would be implicit (and I should get an error response saying MFA Required according to the spec) on OAUTH clients but it doesn't seem to be the case as it provides me an access token etc. This is what I currently have enabled. Also one other question, does anyone know what the "log" permission does when enabled on the scope? I feel like there needs to be more in the documentation regarding OAUTH in IPS as I can't seem to…
Last reply by Johno2518, -
- 2 followers
- 11 replies
- 1k views
I'm running Invision Community v4.6.9. When editing a link inside a post using the WYSIWYG editor, when I double-click on the link text to modify the URL of the link I get an error. Same thing happens if I just highlight the text and click the "Link" icon to modify the URL. I get the popup notification saying "There was a problem loading this content" (see below screenshot). It doesn't matter which browser I'm using or which type of device (PC or smartphone).
Last reply by Mark H, -
- 2 followers
- 20 replies
- 1.2k views
Is there a way to grab the embed code for the calendar inside the invision community and post it inside the wordpress page / post? I've looked around and haven't seen any way to do this. Is this possible or there a work around for it? Thank you!
Last reply by Mark H, -
- 2 replies
- 553 views
I have contacted my server and they say it's not in their side. Do you know why this is happening please? A configuration or server error has occurred EX0 Something went wrong. Please try again. OutOfRangeException: (0) #0 /home/psychforum/public_html/init.php(903) : eval()'d code(69): IPS\Patterns\_ActiveRecord::load(NULL) #1 /home/psychforum/public_html/system/Node/Controller.php(495): IPS\ipskitaddons_hook_IPS_Theme->form(Object(IPS\Helpers\Form)) #2 /home/psychforum/public_html/system/Node/Controller.php(394): IPS\Node\_Controller->_addEditForm(Object(IPS\Theme)) #3 /home/psychforum/public_html/system/Dispatcher/Controller.php…
Last reply by Buttercup, -
- 2 followers
- 3 replies
- 562 views
Hi - the 'Submit Reply' button seems to have become unresponsive on my community... I've restarted Apache and MySQL on the server. screen-capture.webm Any ideas please?
Last reply by Marc, -
- 3 followers
- 1 reply
- 495 views
I was reading a topic here on support, and I saw that in the similar content widget, I get a content pending approval. I believe the content pending approval: They should NEVER appear in similar content They should NEVER appear to users, maybe only moderators and administrators. Clicking on the result I get the error: "We could not find that topic", rightly so... Even as a visitor with incognito browsing, if you want the reference topic:
Last reply by Marc, -
- 2 followers
- 9 replies
- 2k views
Hello, I have noticed that after having activated Stripe as a payment option in my Invision Community Forums that user information is always being sent to m.stripe.com even when a user is not on the store page at all. It just always loads it and logs info. Is there any way that this can be updated to not load the script unless actually doing a checkout? I care about my users their privacy and don't want to be a data collector for a third party. Here is someone that documented this issue, and found out what is being logged: Stripe is Silently Recording Your Movements On its Customers' Websites · mtlynch.io
Last reply by Matt, -
- 1 follower
- 3 replies
- 787 views
What should be the size (dimension) of feature (cover) image of blog post So that it looks good in post view as well as blog view
Last reply by Marc, -
- 2 followers
- 5 replies
- 961 views
So I assumed from this wording that localhost does not matter, and now I got this: I am only checking how conversion from 3.1.4 to 4.6.9 works, nothing else. How can I solve this issue?
Last reply by Marc, -
- 1 follower
- 8 replies
- 1.5k views
When viewing anyone's profile, if you click the "search" box the resulting drop down has a z-index issue with the menu's underneath it. There's bleed through. This is easily seen here on the Invision Community Forums by viewing anyone's profile and clicking the search box. However, I have attached an image anyways. I tried a quick fix in my custom.css file by adding the following: #elEditProfile { z-index: 0; } #elProfileStats > [data-role="switchView"] .ipsList_inline, #elProfileStats > [data-role="switchView"] .ipsButton { z-index: 0; } And, that does work on the full desktop view; however, it makes the menus unusable in the responsive or mo…
Last reply by Ehren, -
- 2 followers
- 2 replies
- 683 views
Hi, Two questions: 1. If I change the thumbnail dimensions for an image record, is there a way to trigger a process to recreate all thumbs for that particular database? 2. Is there a setting somewhere to control the quality/compression of the generated thumbnnail? Thanks.
Last reply by Gabriel Torres, -
- 2 followers
- 1 reply
- 632 views
Hi, Here in our install, the search template feature from Pages doesn't seem to be working. If I type in any word I am looking for, nothing happens. I don't know if this is only happening here or it is a core bug. Thanks.
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 572 views
Hello there, FYI W3C Validator fails when the Featured Products widget block is used, tested with IPS 4.6.9. The widget shows a small image of each product but the alt attributes are missing for each. I also get errors (3 products, 3 errors) stating "No p element in scope but a p end tag seen" for each featured Commerce product in the widget: The opening P tags are there for each products, so perhaps they are being closed out of place? Also a Warning message on the top Sign In form on index page - I think this one may have been reported previously but just for the sake of it: <span class="ipsCustomInput">↩ <input type="…
Last reply by The Old Man, -
- 2 followers
- 8 replies
- 919 views
Hi, Today I found out using Google that the /store/ URL is active in our install, even though we don't use it, as we only have /subscriptions/: https://www.clubedohardware.com.br/store/ https://www.clubedohardware.com.br/subscriptions/ How could we disable acess to /store or redirect it to /subscriptions? BTW, why is this URL accessible if we don't have any products? Wouldn't this be something to be improved in the software? Thanks.
Last reply by Gabriel Torres, -
- 1 follower
- 10 replies
- 1.1k views
I use pages, and database page is site default page. I dont know what happend, but suddenly database stopped use that template what was confugured. And i dont even find anymore how to change that template. This is what it should use: But that isnt in here anymore What happend?
Last reply by Matt, -
- 1 follower
- 4 replies
- 650 views
Hello, I changed / updated member groups (both primary and secondary) for specific members via my Admin Control panel. Initially, all was well. All the changes / edits appeared in my members' accounts like I expected they would. However, after logging out and back into the ACP, the members' accounts had reverted back to their original settings. This has happened twice now. What am I missing? Is there a setting somewhere? Am I correct in assuming I can change these groups as the super admin for the site? Thanks in advance. 🙂
Last reply by Troy Shaffer, -
- 2 followers
- 10 replies
- 1.2k views
hello, i want to give discount on this Halloween to my customer i see discount code creating option in products but didn't see in subscription . so how i give subscriber a code for discount when they are subscribing for vip membership . i want to give them 25% discount in these days
Last reply by Marc, -
- 2 followers
- 9 replies
- 980 views
Since a few days ago members started reporting that the „Unread Content“ isn't working as intended: Topics show up not once as intended but several times. The strange thing: This happens in all of my communities. I didn't change a thing Communities are running different versions of IPB (4.5.4 / 4.6.6 / 4.6.9) and thus Elastic Search (6.5.4 / 7.10.2) I'm using Bonsai as search provider – thus my guess is that the problem is on their side. Some more findings Error Log shows no entries. I switched one of my smaller communities to mySQL search and the issue was gone After rebuilding the search index is issue is gone but …
Last reply by NZyan, -
- 1 follower
- 7 replies
- 801 views
Hello. I need only registered user can download file with Profile Complete. But i have lInk for attatchment https://hackinos.com/applications/core/interface/file/attachment.php?id=99&key=45baec852110b9207431920ab2ec39d1. User can download if they don't have fill all the complete field on the proflie complete. Is this the error the Core of IPS? Can't fix this, right?
Last reply by Marc, -
- 1 follower
- 2 replies
- 752 views
Hi All, I need to install an app on my server that uses sendmail. Will there be a problem if I change the sendmail configuration? Thanks
Last reply by Marc, -
- 1 follower
- 2 replies
- 578 views
Please take a look if in Template: core > front > global > thumbImage This: <img {{if $lazyLoad && settings.lazy_load_enabled}}src='{expression="\IPS\Text\Parser::blankImage()"}' data-{{endif}}src='{file="$image" extension="$extension"}' alt=''> Shouldn't be this: <img {{if $lazyLoad && settings.lazy_load_enabled}}src='{expression="\IPS\Text\Parser::blankImage()"}' data-{{endif}}src='{file="$image" extension="$extension"}' alt='$name'> Cheers.
Last reply by Gabriel Torres, -
- 1 follower
- 2 replies
- 575 views
Having erratic performance issues after upgrade today. Admin center is slow loading/saving new pages. Actual site performance is very erratic, sometimes loads in a a second or two (normal) sometimes takes 10 seconds. Same is true when drilling down in a thread, sometimes very quick, sometimes not. Checked the DB and it looks fines, no errors and restarted MySQL. Cleared the system caches. No differences. Upgrade installer ran with no errors. I have contacted my ISP also but they didn't see anything out of the ordinary. They did open a service ticket to check in more detail. Ideas, suggestions?
Last reply by P15-D24, -
- 4 replies
- 617 views
Our tiny music community license was expiring on December 18th. A few members didn’t want it to go away, so we bought a growth license and were told the ownership and forum could be transferred to me. No problem. Should just take a day or two. This was 12/7 Didnt hear anything back. Wrote a few times. On December 18th the old site shut down and said license expired. We don’t have access to all of the old content and have no way of contacting the old members to let them know what happened or when we’ll be back. I’m pretty upset. What can I do? Who can I contact to fix this?
Last reply by Jim M, -
- 2 followers
- 13 replies
- 1.4k views
Hello there, I remember when this feature was announced That it promised push notifications even when you were not in the site. Unfortunately I wonder if this feature is only available for Cloud customers like Zapier, or if there's any further activation for this feature, because it doesn't really work. I've made many tests and I haven't gotten any successful notification either via smartphone or in my web browser. The thing is, they don't work here either. I haven't received any push notification from invisioncommunity.com either 😅 So I really wonder how that works, or if anyone is having the same issues? (just in case: yes, I do have push notificati…
Last reply by Jim M,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-