NZyan Posted December 13, 2021 Share Posted December 13, 2021 Since a few days ago members started reporting that the „Unread Content“ isn't working as intended: Topics show up not once as intended but several times. The strange thing: This happens in all of my communities. I didn't change a thing Communities are running different versions of IPB (4.5.4 / 4.6.6 / 4.6.9) and thus Elastic Search (6.5.4 / 7.10.2) I'm using Bonsai as search provider – thus my guess is that the problem is on their side. Some more findings Error Log shows no entries. I switched one of my smaller communities to mySQL search and the issue was gone After rebuilding the search index is issue is gone but shows up after some new member posts My current guess: The problem is related to ElasticSearch, independent from IPB or ES version It has something to do with the update process I think it's more likely that the problem is with Bonsai than with IPB Any ideas where to dig or how to ask at the Bonsai support? TIA Andreas SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 13, 2021 Share Posted December 13, 2021 My first bit of advice here would be to ensure all are updated to the latest release. Then with regards the elastic issue, we would need to take a look. If you can let us know which site as an example, we can take a look Link to comment Share on other sites More sharing options...
NZyan Posted December 13, 2021 Author Share Posted December 13, 2021 Good example is this one: https://www.fuji-x-forum.de/discover/unread/ Access information stored in Client Area Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 13, 2021 Share Posted December 13, 2021 Before we continue here, could I ask when it was that you run the reindexing? If you havent already, please reindex after upgrading to 4.6.9 Link to comment Share on other sites More sharing options...
NZyan Posted December 13, 2021 Author Share Posted December 13, 2021 Already done. Update was two days ago, search index rebuild directly after update. Andreas Link to comment Share on other sites More sharing options...
NZyan Posted December 15, 2021 Author Share Posted December 15, 2021 @Marc Stridgen Any news on this? Or are you waiting for input from my side? Andreas SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 15, 2021 Share Posted December 15, 2021 I have just created a ticket for you on this so we can take a closer look at it for you NZyan 1 Link to comment Share on other sites More sharing options...
Solution NZyan Posted December 21, 2021 Author Solution Share Posted December 21, 2021 Update: With help from the IPB support I found out that the problem was on Bonsai’s (ElasticSearch provider) side: Bonsai quietly stopped support for the „update by query“ command for their smaller packages. Took me weeks to find out, annoyed my members. Their suggestion is to upgrade to their business packages with price tags starting at $700. My summary: Do not use Bonsai for Invision. Andreas Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 21, 2021 Share Posted December 21, 2021 3 hours ago, NZyan said: Update: With help from the IPB support I found out that the problem was on Bonsai’s (ElasticSearch provider) side: Bonsai quietly stopped support for the „update by query“ command for their smaller packages. Took me weeks to find out, annoyed my members. Their suggestion is to upgrade to their business packages with price tags starting at $700. My summary: Do not use Bonsai for Invision. Andreas Thank you for coming back to let us know NZyan 1 Link to comment Share on other sites More sharing options...
NZyan Posted December 21, 2021 Author Share Posted December 21, 2021 1 minute ago, Marc Stridgen said: Thank you for coming back to let us know My pleasure. And thanks for the IPB support – by you, Daniel and Stuart! Daniel F, Stuart Silvester and Marc Stridgen 3 Link to comment Share on other sites More sharing options...
Recommended Posts