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4.6 Unread Content Duplicate Entries with ElasticSearch


NZyan
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926131166_CleanShot2021-12-13at09_49.25@2x.thumb.png.110196b1d9bfcc4ed24e64ecb96f9cd1.pngSince a few days ago members started reporting that the „Unread Content“ isn't working as intended:

Topics show up not once as intended but several times.

The strange thing:

  • This happens in all of my communities.
  • I didn't change a thing
  • Communities are running different versions of IPB (4.5.4 / 4.6.6 / 4.6.9) and thus Elastic Search (6.5.4 / 7.10.2)
  • I'm using Bonsai as search provider – thus my guess is that the problem is on their side.

Some more findings

  • Error Log shows no entries.
  • I switched one of my smaller communities to mySQL search and the issue was gone
  • After rebuilding the search index is issue is gone but shows up after some new member posts

My current guess:

  • The problem is related to ElasticSearch, independent from IPB or ES version
  • It has something to do with the update process
  • I think it's more likely that the problem is with Bonsai than with IPB

Any ideas where to dig or how to ask at the Bonsai support?

TIA

Andreas

 

 

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Update:

With help from the IPB support I found out that the problem was on Bonsai’s (ElasticSearch provider) side:

Bonsai quietly stopped support for the „update by query“ command for their smaller packages.

Took me weeks to find out, annoyed my members.

Their suggestion is to upgrade to their business packages with price tags starting at $700.

My summary: Do not use Bonsai for Invision.

Andreas

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3 hours ago, NZyan said:

Update:

With help from the IPB support I found out that the problem was on Bonsai’s (ElasticSearch provider) side:

Bonsai quietly stopped support for the „update by query“ command for their smaller packages.

Took me weeks to find out, annoyed my members.

Their suggestion is to upgrade to their business packages with price tags starting at $700.

My summary: Do not use Bonsai for Invision.

Andreas

Thank you for coming back to let us know

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