Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
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- 1 follower
- 3 replies
- 792 views
I can't select a Page Wrapper when i try to edit a Page. I already reverted the Standard Custom Wrapper but it doenst help. I also cant save Attributes. Any Idea?
Last reply by Marc, -
- 3 replies
- 421 views
I'm trying to open a support ticket via the client area but I'm getting this message: Yet when I click that link to purchase I get this message: I'm pretty sure I've paid for the highest level of support possible from IPB but I just keep getting sent around in circles. I've sent an email to the billing department because that is the only email address I can find. Does anyone have an email address for support so I can try to contact them as well? Thank you.
Last reply by Jim M, -
- 1 follower
- 9 replies
- 652 views
Hello, I created multiple Ads on the CP admin (these are scripts from Admanager) most work correctly (but with too much latency imo), for the one in the header, I created two ads in the CP, one with the mobile script and one with the desktop script but randomly the community load with the mobile script, this happen frequently on the 'home' of the forum. https://www.velo101.com/forum/ Any idea ? Many thanks !
Last reply by Jim M, -
- 2 replies
- 253 views
I have created a group called VIP members. I have set this so that VIP members CAN see only 1 forum. However on testing this, the members of this group can see ALL forums. How do I fix this?
Last reply by Jim M, -
- 1 reply
- 755 views
Can I exclude Admins and Moderators from appearing on Popular Contributors and Leaderboards?
Last reply by Jim M, -
- 3 replies
- 352 views
Only started happening lately. Using the latest build and have cleared cache etc. The first topic is almost 24 hours old, btw.
Last reply by Jim M, -
- 2 followers
- 5 replies
- 587 views
I need the club feature for my business. There is an issue, however, I have not been able to solve myself: After a member of a club ("Closed" club) has been removed or removed herself, I send another invitation, but it is not being delivered, i. e. that member neither receives a notification nor another invitation to join the club. What am I missing here?
Last reply by Jim M, -
- 1 follower
- 2 replies
- 376 views
Hello, i want to limit new replies for specific groups to 40 per day. What it the best way to do it? Is this config attached? What does this config include? New topic? Replies? What etc is included? Thanks.
Last reply by Jim M, -
- 1 follower
- 1 reply
- 444 views
Is there one easy place to find my total number of members?
Last reply by opentype, -
- 3 replies
- 659 views
Hello, I would like some information, is it possible to integrate a model for new subjects or members would just have to fill in ?
Last reply by sousou, -
- 2 followers
- 3 replies
- 432 views
Hello, I would like to know how and where to edit the update in progress text displayed to everyone when the community is being updated. I tried to find those strings in the language module, but I couldn't find it. Any help would be appreciated Thanks
Last reply by Daniel F, -
- 1 follower
- 3 replies
- 479 views
Hello, I have started to see errors sending email with a custom plugin that has always been working before I updated to the latest beta version today. The plugin will send an email from ACP when I update a task. Once I do that now, I will see the error message below. I contacted the developer and he told me to contact IPS because it is related to the beta update. Could you please cast some light on this? See attachment. Thanks
Last reply by bosss, -
- 5 replies
- 593 views
For the life of me, I can't find the option where I can turn on the option to give all members the ability to ask them to add our site as a Homepage. I know its come in with push notifications, but I can't see the homepage options. I think the Splash Screen setting is in Icons and Logos but I can't find the Homepage option at all! Any speedy help would be greatly appreciated! Thanks
Last reply by Jim M, -
- 1 follower
- 5 replies
- 529 views
it just spins and never allows for entry.
Last reply by Jim M, -
- 1 follower
- 3 replies
- 536 views
Hello team, The table become too big (>7 G with 535 000 rows). My provider have a limit for the SQL (8 Go) so is it a setting in order to limit the cache to the last 5000 posts for example ? Thanks again, Benjamin Mysql : v5.7.36-log
Last reply by Jim M, -
- 3 followers
- 13 replies
- 1.4k views
Hi, I was running my website on single server, today I separated Web, DB and Fileserver. Now I have 3web server+1 fileserver+1db(write permission)+1db(read permission). All webserver are added to a load balancer, The problem starts when load balancer switch the webserver after some time, this show banned message for logged in user. If I check User>Member Settings > Ban Setting, sometime this show that my IP is banned (Reason: API.) If I delete this filter everything works fine. Sometime it work after Clearing system Cache from support tool. I am able to access admin panel from all webservers, but getting problem for frontend login, o…
Last reply by Matt, -
- 3 followers
- 5 replies
- 710 views
I'm assuming there's no built-in way direct way to select which database fields can be displayed when doing an "Add new record" on the front-end in Pages (beyond the Title, Content, and Image)? Or is there actually a way to do that? Assuming not, can this be accomplished by modifying a template or through some other specific method? If so, are there any examples of this that I could be directed to?
Last reply by Brainy S., -
- 1 follower
- 1 reply
- 270 views
Just wondering if there's an easy way to add integration of the Commerce application with Google Analytics, so I can see on my Analytics dashboard where revenue is derived from, etc?
Last reply by Marc, -
- 1 follower
- 2 replies
- 521 views
Hi There, anyone how to add code to head section like google tracking code ?
Last reply by Marc, -
- 2 followers
- 23 replies
- 854 views
Ran into another problem when clicking on notifications. I uploaded a fresh batch of files and still getting this. Any ideas? Error: Call to undefined method IPS\core\Messenger\Message::reactionType() (0) #0 /home/ddddd/public_html/system/Notification/Inline.php(239): IPS\core\extensions\core\Notifications\_MyStuff->parse_new_likes(Object(IPS\Notification\Inline), true) #1 /home/ddddd/public_html/system/Notification/Table.php(108): IPS\Notification\_Inline->getData() #2 /home/ddddt/public_html/applications/core/modules/front/system/notifications.php(57): IPS\Notification\_Table->getRows() #3 /home/dddddt/public_html/system/Dispatcher/Controller.php(1…
Last reply by Marc, -
- 2 followers
- 3 replies
- 412 views
I try to build students and parents community, in our workflow we often to share with parents their kids activities photos and videos, posts too. How can I create that private space for them? Aside of that I would like offer to parents an option to SHARE WITH COMMUNITY their cute photos videos or posts that contain good words of teachers. That mean photos, videos topics that I (teachers staff) shared with parents are private for them by default, but in case if they like, just click on a button "SHARE GOOD MOMENT", that photo will show on a public stream space where others parents and students will see it and comment on it too. How can I create that public s…
Last reply by Marc, -
- 2 followers
- 3 replies
- 529 views
Hello, Views counter is blocked from some days. No error into system log.
Last reply by Marc, -
- 3 followers
- 9 replies
- 927 views
Hi there! Can't understand why I can't create tickets anymore (it says service expired, but I renewed as always). Anyway, this is critical, my forum is offline now. From one moment to another it started to show "An error occurred (500 Error)" Still can access admincp, and see a lot of system errors: What can it be and how I can run again the forum?
Last reply by Marc, -
- 1 follower
- 6 replies
- 448 views
So I've just come to add it to Search Console and noticed the sitemap is empty, pretty much. I tried force rebuild but it's the same? <sitemap> <loc>https://.com/community/sitemap.php?file=sitemap_content_forums_Forum</loc> <lastmod>2022-01-27T10:06:01+00:00</lastmod> </sitemap> <sitemap> <loc>https://.com/community/sitemap.php?file=sitemap_content_forums_Topic_1</loc> <lastmod>2022-01-27T10:06:01+00:00</lastmod> </sitemap>
Last reply by Daniel F, -
- 1 follower
- 6 replies
- 796 views
I just want to add a basic content block, say test, images, links or something to the sidebar, that isn't an option or what am i missing here?
Last reply by Marc,
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