Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 32.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
- Maintenance Task Not Running
- Last reply by coolnet560,
22,907 topics in this forum
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- 1 follower
- 2 replies
- 809 views
Hey there, I'm stuck upgrading to the latest version of IP.Board. I'm getting the following error during upgrade: Column 'word_key' cannot be null /var/www/html/system/Db/Db.php::659 Thanks for your help!
Last reply by Marc, -
- 1 follower
- 3 replies
- 596 views
I am setting up a new Invision board, I want to know what's the best format/size logo I should design that goes with the default theme for the Invision Community forum? I couldn't find that information in the guides. Thanks!
Last reply by Mark H, -
Hi, If I insert a link to a public IPS4.6 Gallery Album into a Wordpress post, should the link show some kind of preview like a rich embed or card etc? Both latest IPS Gallery and WP are on the same website domain/host. All I see at the moment is the clickable URL that leads to the album but in plain text, like this: I'm not expecting anything grandiose, it's not a Pages block I'm trying to embed, but I thought it should at least show the IPS Gallery's open graph image or sharing icons something, which made me wonder if it's configured properly. The IPS Gallery does have favicons etc set up. Updated: I may have answered my own question! I've tr…
Last reply by The Old Man, -
- 1 follower
- 3 replies
- 444 views
Hello! I upgraded the license and the latest version of the ipb, but apparently I encountered a problem! I do not see some avatars to several people after my forum, and I would like to delete all the avatars or make a recache or what this error is to solve it.
Last reply by Marc, -
- 1 follower
- 3 replies
- 490 views
Hi! I'd like to use the new Block Submission feature on the Word Filter, but we have quite a few words in there. Is there a way to apply the Block Submission feature to the whole Word Filter without having to edit each word by itself? Thanks!
Last reply by usmf, -
- 2 followers
- 6 replies
- 979 views
How can we edit this message, please? Preferably change colors, add images, formatting etc.
Last reply by Marc, -
- 1 follower
- 6 replies
- 688 views
I am inserting one column into a custom database, leaving all other columns to default. They are in the database, but they are not showing in my page with the database attached. I'm sure there are some columns I need to change. Thanks! Martin
Last reply by Marc, -
- 2 followers
- 2 replies
- 631 views
Hi, there any app that just let members to post their advert or item without set post title? I want to get something that I will set categories as differents places zone, then I just upload images and some custom fields information and done. The case I am try to get it done is post Real State item, by now I can see all these apps in the Marketplace demand title when post somethings, that isn't what we needed, I have 100 real state item need to posted, what title it needed? So I think post with title is a obstacle for what I am searching to done.
Last reply by Marc, -
- 3 followers
- 17 replies
- 876 views
Wondering why every profile loads first jittery and then loads again after 2 seconds (thinking circle) and shows badges. https://carnity.com/profile/16522-gaurav Second issue: Badges load on a mobile device is huge and runs out of the screen, anyway to squeeze them smaller and stack them neatly? Third issue: Awarded a new badge to a person for great content and it obscures the text completely.
Last reply by Marc, -
- 1 follower
- 1 reply
- 339 views
hello, like their is Easter i want to give discount on my Subscription with specific code like we give in product. why their is no option to give discount code in subscription how i give discount code to people who want to buy subscription in easter sale
Last reply by Marc, -
- 1 follower
- 3 replies
- 699 views
Hi, I am inconstantly getting the following error while attempting to request information from a database using. /api/cms/records/{database_id} <body> <div id='error'> <h1>An error occurred <span>(500 Error)</span></h1> <div id='content'> We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. <br><br> You can try again by clicking the button below, or try again later. <br><br> <button onclick="window.location.rel…
Last reply by Marc, -
- 2 followers
- 2 replies
- 910 views
I came across a problem, I can't log in to my site as Admin(ACP). I changed the password in the database but didn't work. I get this error Sorry, you do not have permission for that! 2S119/1 Something went wrong. Please try again.
Last reply by Marc, -
- 8 replies
- 1.6k views
I'm getting this right now... on my forum site An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later.
Last reply by teraßyte, -
- 5 replies
- 575 views
After this latest quick fix, menu items no long show up/work. So you can only get to the admin cp by direct url. Site: https://truenorth.gg/
Last reply by BenK, -
- 1 follower
- 2 replies
- 464 views
Looking to set the default behavior for all members and let them override it in their profile if desired. Seems like the default is "Take me to the beginning"
Last reply by Clover13, -
- 2 followers
- 1 reply
- 626 views
I cannot see Database Filters block if a database is set to Show records like articles. When I change the database to show a record list, then the block appears. How to reproduce on a fresh install with default Articles database Add a Yes/No custom field to the database and enable Allow filtering Add Database Filters block to the page via Block Manager. Block is shown. Change the Database index to Show records like articles. Block disappears.
Last reply by opentype, -
- 2 followers
- 1 reply
- 751 views
Hello we have added a custom style in the editor to use some special font. When a post is shown in the posts feed in the side-block that style is missing: the post look like: Is there a way to configure what styles should be preserved in that side-block or to be removed from the content in that block?
Last reply by opentype, -
- 1 follower
- 3 replies
- 592 views
I have an SSL installed on my hosted server. It partially covered the site and I could still access my AdminCP. For the SSL to completely cover the site, the web host (Inmotion) did something called a "force SSL" for the SSL to cover the entire site. That made the SSL cover the entire site. However, I could no longer log into my AdminCP. I spent 3 hours with an Inmotion technician last night trying to fix the problem. Then we took the "force SSL" off so I could log into my AdminCP. Now I'm here. I began my search of the IPS Community and found this. "Using SSL (HTTPS)" I've been running my web site for 23 years but I am not a technician and I don't kno…
Last reply by Jim M, -
- 4 replies
- 818 views
The option: Can not turn off, is that a bug or by design now? Forum buld 4.6.12.1 Thanks in advance.
Last reply by abobader, -
- 1 follower
- 3 replies
- 310 views
I have several renewals coming up very soon... Where can I see what the renewal email looks like that is sent to notify users of upcoming renewal? Is there a way to customize/edit/modify this email?
Last reply by Jim M, -
- 17 replies
- 873 views
Creating first blog posts all gave errors So far using IPB has been a series of errors, need help, or advice if this software package is not capable to support a sight as a blogging platform here are the error logs <?php exit; ?> Thu, 14 Apr 2022 03:50:24 +0000 Error: Class 'IPS\File' not found (0) #0 /hermes/walnacweb05/walnacweb05af/b1378/pow.hawkeyeaccessio/PernillaHealth/community/applications/core/modules/setup/install/license.php(32): IPS\Helpers\_Form->__construct('license', 'continue', Object(IPS\Http\Url)) …
Last reply by Stuart Silvester, -
- 11 replies
- 900 views
Hi there! I have a product with a manual payment (the only valid payment for this product), but on renewal it tries to bill automatically through stripe instead of just creating a bill with manual payment. This is from product->store settings "codice predator" is a manual payment while the second one is stripe (but it is disabled for this product). What can I do to avoid automatic billing through stripe (even when it's disabled for the given product)?
Last reply by Jim M, -
- 1 follower
- 10 replies
- 991 views
It says "There are no applications available to upgrade". Thoughts? Website: https://www.angelswin.com/
Last reply by Jim M, -
- 1 follower
- 5 replies
- 511 views
Hi there, Some of my members have been complaining recently that they are receiving emails each time someone likes a comment they made. I went into notification settings and then "mentions and my content" settings and see that I can enable for notification list/and or email notification. I cannot tell if this I enable email notification for "mentions and my content" - will a member receive an email every time they are mentioned - or does it include everytime someone likes their content or other content interactions I don't know about? Thanks, Mike Collins,
Last reply by Michael Collins, -
- 2 followers
- 3 replies
- 731 views
When I was with Wordpress I didn't even have to try to get a great Web Search Presence since there are many SEO WP friendly plugins but of course the rest of it is slow and clunky and expensive. With Invision Community (which I love and have several sites built on) I have almost zero web search presence. Now I'm not genius or expert web developer but it's a hobby, not a business (kinda) and I'm always learning. I like to try and solve issues myself (yea I'm that guy that doesn't like to ask for help) but scouring the internet for anything to do with SEO and Invision Community I only find one article really and thats the Help Guide for SEO on Invision Community …
Last reply by Jim M,
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