Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,926 topics in this forum
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- 1 follower
- 1 reply
- 333 views
today I open up my admin panel, found the page manage section and custom block is disappear, I cant find at all not sure what happen anyone can help ?
Last reply by Marc, -
- 2 followers
- 5 replies
- 366 views
Hi i upgrade today my PHP to 8.1 before upgrading Invision. when i start upgrading, everything seems to work fine but to the extract moment i got this : How can i upgrade and fix this ? Or what causing this ? thank you I seem to be caught in between, because the web page gives me the error that I upgrade and i need to wait, but I still have access to the admin panel And somes part of the admin panel missing too
Last reply by Marc, -
- 1 follower
- 5 replies
- 726 views
I set up an RSS feed, and am having issues with missing articles in my Pages app. I fully understand the settings--I've selected "Articles" under the "Content" setting, under "Categories" I've checked ALL, and content posted by everyone, yet around 1/3 of the articles do not show up in the RSS feed. I've also tried selected every category manually to see if anything is different, but there are still 1/3 that are missing. Does anyone know why this could be happening?
Last reply by Marc, -
- 1 follower
- 1 reply
- 473 views
Some time ago I added a simple message widget to our login page which notes to users that they can use either their email address or display name to login. With the upcoming changes that will prevent users from logging in with their display name I want to remove this widget, but for the life of me I can't find where to do so. Obviously on most pages when logged in as admin I can hit the little flyout button on the left to adjust these widgets, but I can't visit the login page while already logged in to do so! It was many years ago I added this in the first place (and many versions ago) so I don't remember at all how I added it initially, doesn't look like a manual mo…
Last reply by Marc, -
- 2 followers
- 15 replies
- 669 views
I cannot seem to find any posts about this issue, so maybe there is something on my end? I use online 3rd parties to repost my content to social media. I have been using Zapier as it is very fancy, but expensive. So I decided to try another service, and it reads my RSS, but then it was grabbing the first image in my description tag (So I thought!) I went to read over my RSS, and sure enough, the <Enclosure url="XXX" is the first image in the description tag. It should be showing the main thumbnail image instead. I went over to a few other sites that I KNOW use the Invision Community, but they are always a few updates behind, and they are not having this issue. I h…
Last reply by Marc, -
- 1 follower
- 7 replies
- 836 views
Today I’ve updated to the latest version (4.7.3) and now I am sporadically receiving the following error when accessing our forums home page. Looks to be related to the calendar and/or the “Todays Birthdays” widget which we have on the home page - this is currently not appearing. Error: Call to undefined method IPS\calendar\Date::getBirthdays() (0) #0 /www/wwwroot/forums/system/Widget/Widget.php(833): IPS\calendar\widgets\_todaysBirthdays->render() #1 /www/wwwroot/forums/system/Widget/Widget.php(888): IPS\_Widget->_render() #2 /www/wwwroot/forums/system/Theme/Theme.php(885) : eval()'d code(18168): IPS\_Widget->__toString() #3 /www/wwwroot…
Last reply by Marc, -
- 1 follower
- 1 reply
- 343 views
Hi guys, So, the main topic on desktop looks as following: Aligned correctly, no big issues. Now, the mobile version looks like: There's a huge gap on the right, seems like the pictures are scaling differently and is causing the issue. Any ideas how to fix it?
Last reply by Marc, -
- 1 follower
- 1 reply
- 355 views
Can i have test site on another domain? Must put my test site on my clients area? I see was my test url in client area - but i deleted my test site - was many problems with my live site. How delete my url from test lite in client area? regards
Last reply by Marc, -
- 2 followers
- 4 replies
- 414 views
I purchased the "Brilliant Discord Integration" app but it is not showing up in my Marketplace to install. Even with following the exact directions from the download file button, it is still not coming up in the marketplace to install after purchasing. I am also having issues with Marketplace finding RolePlay even though I already have it installed.
Last reply by Marc, -
- 2 followers
- 3 replies
- 385 views
Hi, bit of puzzlement. Upgraded a couple other sites (one cloud, one self-hosted) to 4.7.3 without apparent issue but this particular cloud site (crctc.org) gives me a Page not found error when backing up the breadcrumb from an event to the "Events" slug as displayed on the breadcrumb. Example https://www.crctc.org/calendar/event/438-introduction-to-tracking/ → works as expected https://www.crctc.org/calendar/1-crctc-public/?view=month→ works as expected https://www.crctc.org/calendar/ → rewrites to https://www.crctc.org/events/ →The page you requested does not exist
Last reply by Marc, -
- 2 followers
- 3 replies
- 888 views
Hi, I am getting this in my community (bi5on.com) Help appreciated
Last reply by Marc, -
- 2 followers
- 5 replies
- 606 views
May I have the IP address ranges that IPS services will use during upgrade? I want to redirect all IPs but my own and IPS upgrade to a maintenance page while I perform the upgrade. A couple years ago, I had used the following. I'd appreciate confirmation or update: ### IPS support #allow 67.227.215.137; #allow 50.28.55.154; #allow 50.28.75.104; Thanks in advance.
Last reply by Randy Calvert, -
- 2 followers
- 3 replies
- 398 views
I just installed 4.7.3 on my test installation, and I'm getting a message that OpenSearch 2.1.0 isn't supported. Is this correct?
Last reply by Chris027, -
- 1 follower
- 3 replies
- 560 views
Per the 4.7.3 release notes: Added a setting to prune conversations after x days without a reply. Where is this in the ACP?
Last reply by Marc, -
- 2 followers
- 3 replies
- 663 views
Hi, I just updated to 4.7.3, and got a simular problem... The usual Calendar URL: https://www.projetoacbr.com.br/forum/calendar/ redirects to: https://www.projetoacbr.com.br/forum/events/ And throws a error of Page not found
Last reply by Marc, -
- 1 follower
- 2 replies
- 736 views
I'm seeing the following exceptions in the Gallery on PHP8: the first on gallery/front/view/imageFrame TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /suite/system/Theme/Theme.php(885) : eval()'d code:536 Stack trace: #0 /suite/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_gallery_front_view->imageFrame(Object(IPS\gallery\Image)) #1 /suite/system/Theme/Theme.php(885) : eval()'d code(339): IPS\Theme\_SandboxedTemplate->__call('imageFrame', Array) #2 /suite/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_gallery_front_view->image(Object(IPS\gallery\Image), '\n<div data-cont...') #3 /suite/applica…
Last reply by Marc, -
- 1 follower
- 4 replies
- 676 views
Hi! We have quite a few plugins/apps we've paid for that are due updates. The problem is when we go to update via the marketplace, there's no option to update - we're being asked to purchase the plugin again?! For example...
Last reply by Marc, -
- 3 followers
- 3 replies
- 513 views
I just installed the new version of Invision and the display of image block changed. It is giving more space to the first photo. Is it just me or somebody else is experiencing this problem? Maybe I am doing something wrong, but didn't have this problem before. Help appreciated.,
Last reply by Marc, -
I'm just after updating my forum to the latest version of IPB. Now when I login, or any of my users, they're greeted with the message "Something went wrong, please try again" and my forums are not viewable to them. I have attached my system logs. I have also attached the error log for when I log onto the forum. This has never happened before, and it only occurred directly after I updated to the latest version of IPB. Any help would be much appreciated. Thank you.
Last reply by Marc, -
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- 2 followers
- 4 replies
- 669 views
As above, getting this error when logging in to my forum. Just did the latest upgrade today.. I don't have any special widgets running afaik
Last reply by Marc, -
- 2 followers
- 7 replies
- 680 views
In ACP it reads: Add Commerce to Invision Community to get additional advertisement capabilities, including the ability to sell advertising space directly to your members through a self-service system. Where can I find more information on this?
Last reply by Marc, -
- 1 follower
- 19 replies
- 1.3k views
Something weird, i get a 503 error but no error logs on the server or in IPB. When i clear the cache in ACP Support, the Error is gone and the site is working again. This happens frequently now. The hosting can not find any issue, same as me, no server errors and the servers is running fine. Who has an idea ?
Last reply by BandiRoot, -
- 2 followers
- 7 replies
- 519 views
Fails with this this message:
Last reply by Marc, -
- 2 followers
- 10 replies
- 653 views
Application/Plugin System Task queue Runs background queue tasks. Last Run Never When I try to launch it manually, a blank page appears
Last reply by Marc, -
- 3 followers
- 4 replies
- 496 views
Good day, There is an Issue with alerts and dismiss button in mobile devices. The dismiss button added using the new alerts functionality is not displayed on mobile devices, so the user trying to see the forums won't be able to do so since he cannot dismiss the alert as it's not seen on mobile devices. It just doesn't fit I tried it and the only way to see the dismiss button on mobile devices is. 1. By switching to chrome's desktop mode, dismissing the alert and then switching back to the mobile version of the sire. 2. Or by using the mobile in horizontal mode. In vertical mode, the dismiss mode won't be seen. Three users have contacted me t…
Last reply by Marc,
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