Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.5k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Post-update theme issue
- Last reply by Jim M,
23,008 topics in this forum
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- 1 follower
- 4 replies
- 145 views
Hi Folks I'm seem to have a problem with Google Analytics showing there are 42,700 pages on our forums with redirects, and that this is a huge issue with content not being indexed. When I look into it within the Analytics, its showing forum page URL's, but with this on the end: /?do=findComment&comment=281507 Over 1000 pages of these errors... How do we turn this off so that any URL that is presented with this on the end of it, doesn't work or produces a 404? Thanks
Last reply by Jim M, -
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- 2 followers
- 61 replies
- 1.2k views
Mobile uploads from at least Android is showing up sideways in posts. I have the latest version of IP board installed, running gd, and have exif installed. What can I do to resolve this?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 42 views
Hello On fluid view In v4.7.19, regular members are able to see topics titles from forums they don't have access too It's just the titles, they can't read the topics themselves
Last reply by Marc, -
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- 2 followers
- 37 replies
- 1.5k views
Hi Most counters are working for example number of topic reads is not increasing after a new read Total number of members not updated after new registration
Last reply by Miss_B, -
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- 1 reply
- 55 views
Someone messaged me asking to post this: Hi ive found a bug in the api system but i can't post on the forum. If i share the info with you could you post it or get it to the correct location? file: system/Dispatcher/Api.php function: _setPath() protected function _setPath() { /* Decode URL */ if (\IPS\Settings::i()->use_friendly_urls && \IPS\Settings::i()->htaccess_mod_rewrite && mb_substr(\IPS\Request::i()->url()->data[\IPS\Http\Url::COMPONENT_PATH], -14) !== '/api/index.php') { /* We are using Mod Rewrite URLs, so look in the path */ $this->path = mb_substr(\IPS\Request::i()->url()->data[\IPS…
Last reply by Jim M, -
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- 1 reply
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Hello! We noticed over the weekend any images uploaded through our /media folder have been changed. Example: BEFORE: https://ips-cic-filestore.s3.amazonaws.com/v328378/pages_media/5_aida-attention-animated.gif AFTER: https://media.invisioncic.com/v328378/pages_media/5_aida-attention-animated.gif?_cb=1735583945 This has made all the images we link from /media unusable. Is there a quick fix for this? Thank you!
Last reply by Jim M, -
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Upgrade of invision 1 2 3
by amd21-
- 3 followers
- 60 replies
- 2.8k views
Hello to everyone We would like to upgrade the invision from 1.7.4 to 1.7.15 and during the upgrade show the following message ( see image ) . Should worry do something or i can process with upgrade without any problem ? Just to notice that until now we had only forum pages events and the new purscase is with also blogs and gallery Many thanks in advance
Last reply by Miss_B, -
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- 1 follower
- 12 replies
- 348 views
Hello. Since last update we have had 37 log entries of: "TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0) #0 /datadrive/forum/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #1 /datadrive/forum/index.php(13): IPS\_Dispatcher::i() #2 {main}"
Last reply by Jim M, -
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- 1 follower
- 13 replies
- 587 views
Hi, We have a couple of issues with custom fields (Member Settings -> Profiles) which I am hoping someone might be able to assist with 🙂 1. Field type is set to "select box", and we have added several options; however, even though the "Required" checkbox is ticked, users are still able to register without making a selection in this field (there is always a blank option) 2. Is there a way to require all users who are currently registered to add a value into this profile field the next time they sign in, even if they have already registered without selecting a value? Many thanks in advance for any assistance! regards David
Last reply by Adriano Faria, -
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- 6 replies
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For some reason, the first post of new members is put into a mod queue requiring approval before it shows. Any additional posts are also put into the queue unless that first post is dealt with. It doesn't matter if it is approved, not approved, or whatever, but then subsequent posting are automatically shown. This condition did not exist prior to the 4.7.19 upgrade. I checked permissions and all are as they were before so I'm a little lost as to what is going on. Might it be some update to spam settings that is now creating this condition? I have looked but can find no way to alter this condition. Help would be greatly appreciated, we do not want to have to approve a…
Last reply by Jim M, -
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- 3 followers
- 7 replies
- 703 views
Hi - On our 4.7.16 devsite, I was looking at the events tab for one of our groups (you call them clubs). I had enabled the upcoming event block for the Events application but I was surprised to see the same block in one of our groups (clubs for you). See attached screen. I tried to edit the block by selecting the Everywhere except groups (which I assume you mean clubs) and yet the block is still visible. Is this a bug? I don't want to display the general upcoming events block in each of our groups (clubs for you). Thanks, Brian
Last reply by TracyIsland, -
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- 1 reply
- 113 views
We seem to have a problem with our commerce section if a user buys two or more items. When each item is purchased the user should get a notification email with details of the purchase in addition to the purchase receipt. However, it seems only one notifcation email seems to get through along with the receipt. The other notification email comes through much later, or not at all. Any ideas? Many thanks
Last reply by 700newtons, -
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- 1 follower
- 2 replies
- 162 views
Several times today, a 'Hello' message popup in small popup box was repeatedly displayed the top of the window. I think it was associated with testing a chatroom plugin, but I cannot be certain since others did not report similar, and the popup appeared way outside of the chatroom interface. I've looked up the language string in AdminCP, and found: __api_core_hello => Hello Might this be the cause? And if so, any ideas as to why it is being triggered?
Last reply by Como, -
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- 3 followers
- 6 replies
- 522 views
Hello, I'm using the latest IPS version, 4.7.17, and my store supports two different currencies, USD and EUR. Before the update, when we pressed this currency toggle, it changed the prices to either Euro or USD. However, I've noticed that after the 4.7.17 update, it only works on the store's front page, which is "https://somedomain.com/store". It does not work on the store's category pages (e.g., https://somedomain.com/store/category/someproduct). When I click that button on store category pages, it does not happen anything. I remember that this function used to work on the store category pages as well (actually, it would redirect to the store's…
Last reply by Marc, -
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- 2 followers
- 9 replies
- 969 views
I've got two communities running IPS, and in the last week, we're having some serious Captcha issues on both. I've selected the main site in the purchase drop-down above. On that site, we were hacked (in a small way, thankfully) about a month ago. We initiated a password reset for all members, and now the members are getting a "You did not pass the security check. Please try again." error when having to use Captcha for the Password reset and/or the Contact Us form. Captcha settings in the AdminCP are set to click "I'm not a Robot", however one member was asked to do the Captcha of selecting images from a grid over 20 times and still got the same error. ----…
Last reply by Marc, -
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- 1 follower
- 6 replies
- 244 views
Heyo All, Happy Holidays and Happy New Year to you all, My community has recently rebranded from "Independent RP" to "Golden State Finest" I was wondering if guys could change over the domain for me? (Or tell how) I have already set the Name Servers to ns1-ns4 per the form. Current Website New Domain: goldenstatefinestrp.com
Last reply by Allison Ramirez, -
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- 1 follower
- 1 reply
- 123 views
I was investigating some strange log entries, and may have found a bug. Here is an example of the log entry with the domain in URL changed because I don't want bots hitting it: The log entry was triggered by a guest (Guests) Sunday at 06:03 AM The URL of page the error occurred on was https://www.myURL.com/pastleaders/?sortdirection=desc TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0) #0 /home/celiac/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #1 /home/celiac/public_html/index.php(13): IPS\_Dispatcher::i() #2 {main} BACKTRACE: #0 /home/myURL/public_html/init.php(1049): IPS\_Log::…
Last reply by Jim M, -
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- 3 followers
- 23 replies
- 1.4k views
Hi, wondering if anyone here experience when opening multiple browser tabs and leave the browser for a while let say an hour you leave it and comes back, and when you open any of the tabs to check the forum, it just refreshes on its own, is that a browser issue or the forum software?
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 113 views
Hello, One of my admins deleted an entire page with Block Manager. Is there a way to undo this?
Last reply by Nelion Audio, -
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The function \IPS\Content\Widget::formElements() includes this check to skip the container field when no container class is set: /* Container */ if ( isset( $class::$containerNodeClass ) ) { $return['container'] = new \IPS\Helpers\Form\Node( 'widget_feed_container_' . $class::$title, isset( $this->configuration['widget_feed_container'] ) ? $this->configuration['widget_feed_container'] : 0, FALSE, array( 'class' => $class::$containerNodeClass, 'zeroVal' => 'all', 'permissionCheck' => 'view', 'multiple' => true, 'forceOwner' => false, 'clubs' => TRUE ) ); } The problem …
Last reply by Jim M, -
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- 1 follower
- 7 replies
- 302 views
We have not made any recent administration or configuration changes on the site. When the accessing the home url www.cpica.ca, we get a blank page. When looking at the source, after the <head> tag, there is a body tag with classes "ipsApp ipsApp_front psJS_none ipsClearfix" The html appears to be building the main menu but doesn't display it. I can certainly provide the html source that I'm seeing if it would help. At 5:29 ET today, I did receive a notification of a new content summary that had been posted. At 5:49 ET I received the first member message that the site was down. At 6:02 ET I confirmed that the community site was dow…
Last reply by Jim M, -
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- 3 replies
- 176 views
Hello! We have an IPS hosted install (copywriting course (com)), and the contact us functionality is not working at all for the last month or so. This setup has always worked, but now isn't. Any thoughts or fixes here?
Last reply by Neville1, -
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- 1 follower
- 2 replies
- 152 views
Site is down right now.
Last reply by David N., -
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- 3 followers
- 6 replies
- 253 views
\ The above does not work. It's just black white window. Have posted about this many times in the Feature thread: But as they are not getting approved I'm posted it here too.
Last reply by Marc, -
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- 7 replies
- 484 views
Hi how to create a table in messages, I can't find the plugin if it exists at all
Last reply by Jim M, -
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