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Jim M

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Everything posted by Jim M

  1. Jim M
    You're very welcome. Glad to hear you got this resolved.
  2. Jim M
    Correct. Node permission error, the user does not have access to the item in question.
  3. Jim M
    Unfortunately, at this time, it is an either or scenario. You can sort by Most reviewed or Highest reviewed. With that said, creating a suggestion in our Feature Suggestion forum may be a good idea here to provide some feedback on that. With that information out of the way, I cannot reproduce on a default test instance the second half of what you're reporting here when you're sorting by "Most reviewed" and getting the weird sorting results (I am assuming "Votes" are reviews 😄 , if they are not may need to check whatever handles that custom operation). May wish to try to disable any third party applications/plugins and switch to an unmodified theme then try again. If you're still having issues then, it may be something more specific we'll have to look at.
  4. Jim M
    Could you please try now? I believe we have resolved this issue.
  5. Jim M
    Correct. This would indicate that our Spam Defense system is outlining this user as a spammer (level 4) and per your settings, you have opted to reject registrations for level 4 users. You can either do as @Lucas James has suggested and manually register them or you can whitelist their email address/IP address in ACP -> Members -> Spam Prevention -> Whitelist (top right).
  6. Jim M
    Could you please disable all third party applications and plugins then switch to an unmodified theme? Once I disable those it looks to immediately resolve the issue without clearing cache again so likely something is amiss there. I would suggest upgrading your third party applications/plugins then test again.
  7. Jim M
    Block caching is set to the default 5 min on your community so I am not seeing anything immediately wrong that would cause this to be 4 hours outdated. I did clear the cache and it updated correctly. Please keep an eye on this and let us know if this happens again as we may need someone to take a further look 🙂 .
  8. Jim M
    A while back we moved this from a global setting to an individual admin notification setting so each administrator could receive this and other notifications that they desired. You can set this in the ACP > Notification bell (top right) > Notification Settings.
  9. Jim M
    I would recommend reaching out to the author of your SSO and see if you can change the display name in our software without impacting sign on or any other functionality of it.
  10. Jim M
    The display name is the "name" in our software which is given to a user. I'm afraid, we do not offer any other identification like what you're asking here. I would simply disable the display name change for the group if this is causing confusion as it sounds like from your setup.
  11. Jim M
    Unfortunately, it looks like the SSL certificate automatic renewal entry in your DNS is missing for our Cloud. I made a ticket for you with and provided the record to re-add it.
  12. Jim M
    Sent one last test email to you to see if for some reason there is an issue with Marc's name in the from field 😄 . If you do not receive it, you may wish to double check with your email provider that it is not getting blocked. If they outright do not receive the message, we can then escalate it here to further see what is happening.
  13. Jim M
    Profile Completion has been around for some time. At least since 4.2/4.3 (don't quote me on the exact version but it is definitely a part of 4.4 😄 )
  14. Jim M
    To confirm, they are filling out the log in form with their details on your community and hitting the "Sign In" button on the form? They aren't hitting the Twitter button by accident, whether that is via a click, hitting enter, or some other button? If yes, they are hitting the "Sign In" button, do you have a Profile Competition step which suggests adding a Twitter login? I know you said they are being immediately redirected but just wanted to check that they didn't click it before?
  15. Jim M
    You can restrict a member group from sending messages entirely but not to a certain member group(s). If these users are not participating, you could always restrict your base member group for a period of approved content items or time then promote the group to another group which does not restrict messaging. Otherwise, this would currently require a third party integration to perform this. However, I am not currently aware of one in the Marketplace.
  16. Jim M
    Have you checked your spam folder? Do you have any problems receiving mail from our support email recently?
  17. Jim M
    Subscriptions should be able to utilize the same payment methods as Products. Are you encountering an error when purchasing or simply not present? If the latter, do you allow PayPal Subscriptions (aka Billing Agreements)? You can find this option while editing the payment method in the ACP.
  18. Jim M
    It would replace the specific date in that spot for all forum posts but as @opentype states: There are countless dates throughout our software so to completely remove all dates here, would require a lot of editing of themes. Another drawback, that would be worth mentioning, is that if an upgrade of our software touches one of those templates in the theme which were modified, you would need to manually update those templates. One of those things which need to weigh the pros/cons of a decision.
  19. Jim M
    No worries. Here to help 🙂
  20. Jim M
    are you the topic starter? otherwise, you'll need a moderator permission if you wish to mark as solution. The group you're in has restricted moderator permissions. If this is your administrator group, I'd advise not restricting those.
  21. Jim M
    This is the Pages application. We do not use the Blogs app here but you can create a free demo to see it in action: https://invisioncommunity.com/demo
  22. Jim M
    Unfortunately, I cannot reproduce that with your account either. I was able to create a topic with your user, make a post with our user, and login as your user again and see mark as solution:
  23. Jim M
    Our company blog actually utilizes Pages as it is more from a single source (IPS) rather than our Blogs application is more for community blogging from many users, whom may not be related. Our company blog is at: https://invisioncommunity.com/news/
  24. Jim M
    I would recommend checking what was stated as both are enabled and likely is causing confusion so you will want to either add email address or remove it from your other login provider.
  25. Jim M
    Looks like one of your screenshots went missing which may be detailing what forum this is in but looking at your "The Cafe" forum, I am unable to reproduce this. Is this happening with a specific user?
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