Marc

The decision on the ACP support request button is still being decided as there are a few ideas. Once that has been fully decided, we will let you know.
With anything private in nature we recommend directly reaching out to us on our contact us form. Alternatively, if a support topic naturally starts heading in a direction where something is more private, you can straight up say that and we can transfer it to a ticket. We won't ask for these items (like logs, credentials, etc...) we will transfer it to a ticket.

With Matts head of hair, I can concur his barber works hard
#jealous 

With Matts head of hair, I can concur his barber works hard
#jealous 

Please could we have the conversation regarding our changes within the appropriate topic, rather than in someones support topic. Thank you.
With this, actually it's the opposite. We previously provided no support on the community, then provided little support on the community, now we provide full support and better staffing levels of support on the community. With regard tickets, we can send to tickets from here if there is a need to do so, as you saw above, so that part really hasnt changed. We can escalate as we did previously, report bugs as we did previously. You simply type your issue in a different location

With Matts head of hair, I can concur his barber works hard
#jealous 

As a long time client who also spent several years on the staff side of things here, I feel like I have a somewhat unique perspective of Invision.
I have zero issue with the price increase. Obviously nobody likes to pay more than they did previously, but I feel like I am still getting a good deal so it is fine with me. I actually prefer the annual payments, I do it for my hosting as well. 
When I was on staff, I saw how hard everyone on the team worked from the bottom to the top. Everything here was about making sure each client felt respected and treated equally. It didn't matter if you had a forum license only or every add-on in the book.
I think the new support method will actually end up being something clients prefer when they see it in action. A lot of tickets were things that fellow clients would have been able to answer quicker. Now, you not only have those clients but you have the great Invision staff as well handling the inquiries. You'll also be able to look back at previously posted threads and maybe find your answer quicker than ever.
If any company deserves the benefit of the doubt with this change, it is Invision.
I look forward to many more years here and hopefully these changes let Invision continue to grow and improve.

With Matts head of hair, I can concur his barber works hard
#jealous 

It’s called “featured records” when you create it. 

I've added a reply to your ticket, please check and reply with the information requested, and we can investigate this issue further.

To be fair, consider support communities for paid software:
https://talk.plesk.com/ https://community.kaspersky.com/  https://communities.sas.com/ https://community.adobe.com/ Searching for already fixed issues can save time. 

That appears to be a bug I will get a report in for. I assure you it wasn't intentional and should actually state myself who edited 

That appears to be a bug I will get a report in for. I assure you it wasn't intentional and should actually state myself who edited 

We have thousands of clients, but not thousands of clients with problems. A list in a forum or a list in a ticket system is still a list our support staff would need to work through. There really is no difference at all to you as a client. In fact its advantageous. You will see solutions other people have, and other people may at times respond to yours to state they know of a solution. While its easy to see this as a downfall, it really isn't.

We have thousands of clients, but not thousands of clients with problems. A list in a forum or a list in a ticket system is still a list our support staff would need to work through. There really is no difference at all to you as a client. In fact its advantageous. You will see solutions other people have, and other people may at times respond to yours to state they know of a solution. While its easy to see this as a downfall, it really isn't.

I can PM you if needed, but what you are seeing there is that priority support that you previously paid renewals for, is no longer on your license. This is because priority support now is actually a different product to what it previously was. So in your case, priority support was removed, then the increase applied which you see over 12 month, not 6. If you do need further information let me know and I can open a ticket with you for more detailed figures
You can be assured that the support areas are indeed well staffed. In fact they have been now for some time, as you can see if you take a look through those areas. The primary focus will be on our community and support with our customers through that medium. 

That looks to have been an oversight, so will get this reported

I have your ticket there now, Adriano. You just need to respond to that and we can get them sorted for you

Have you applied the latest patch within your support area? If not, please apply that and test again. There was a patch release directly related to custom profile fields.

Site looks Excellent, I heard @Ehren helped out. His work is always awesome. So much more clean and modern looking. 

Yes, I have noticed! Seems to be faster for logged users. Now is fast for all users, not only for guests! Excellent!

I see you have already had one sent to our developers there, so hopefully we can get that resolved for you.

No, Sorry. When there is a bug report there is no guarentee as to which version it will appear in. It depends upon what is involved in fixing the issue, then it being fixed, reviewed, tested, then applied to a version. So it can take some time from bug report to actually being released, depending on where we are in the release cycle. 

You still actually have a ticket in support open related to this, which is being looked at. The fix was not added to the latest release for that reason.

I see the ticket that was opened there has not yet been responded to with regards our queries. Was the issue there resolved? @Zone Plate