Larry

As a long time client who also spent several years on the staff side of things here, I feel like I have a somewhat unique perspective of Invision. I have zero issue with the price increase. Obviously nobody likes to pay more than they did previously, but I feel like I am still getting a good deal so it is fine with me. I actually prefer the annual payments, I do it for my hosting as well. When I was on staff, I saw how hard everyone on the team worked from the bottom to the top. Everything here was about making sure each client felt respected and treated equally. It didn't matter if you had a forum license only or every add-on in the book. I think the new support method will actually end up being something clients prefer when they see it in action. A lot of tickets were things that fellow clients would have been able to answer quicker. Now, you not only have those clients but you have the great Invision staff as well handling the inquiries. You'll also be able to look back at previously posted threads and maybe find your answer quicker than ever. If any company deserves the benefit of the doubt with this change, it is Invision. I look forward to many more years here and hopefully these changes let Invision continue to grow and improve.