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Marc

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Everything posted by Marc

  1. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Marc
    Please could you update your access details on file?
  3. Marc
    I have indeed, and still have the same login issue
  4. Marc
    As you have a cloud license, there is no downloadable copy of this to develop on. If you wish to develop for the platform, you would need to purchase a self hosted license for this purpose.
  5. Marc
    Actually the issue here is you have a crashed table somewhere in your database. You need to check your database and correct that crashed table
  6. Marc
    Are you using suPHP or suExec? Have you changed your PHP version lately? Asking as one thing that may be a cause is that you have things set as 777 and using one of the above. If you are using those, then 777 would be incorrect. It would usually leave to a 403 rather than 500 though
  7. Marc
    I will move this to our community support for hardware setups, as this is very much an environment issue there unfortunately.
  8. Marc
    It is actually reporting what your PHP instance is reporting as the mysql version there
  9. Marc
    You need to log into your client area and add your details into the access details section. We cannot see what you have created without this
  10. Marc
    As mentioned in my first response, you should disable all 3rd party items to test. This is being caused by the 3rd party item "collaboration", which is named "Academy" on your site. When that is disabled there are no issues present
  11. Marc
    I need a specific page you are seeing that issue on in order to advise. If you can provide this, we can take a closer look for you
  12. Marc
    Something is causing this on your server. You need to find out what that is, as its causing issues with your site unfortunately.
  13. Marc
    Its access to the admin CP we are missing
  14. Marc
    I believe the question you are asking is how to reset peoples existing settings. You can click the "Reset All Members to Default Preferences" button in the top right of that screen.
  15. Marc
    As mentioned, you need to make sure the account on file has admin access. At present there is nothing I can check Note, the front end of your site is also now showing in maintenance
  16. Marc
    This is not something that is within our software. So something being added by a 3rd party item, or by your server. If you are unsure, you should contact your hosting provider
  17. Marc
  18. Marc
    You have a recaptcha item on your page. I cannot get through it as its broken. Im not sure what you mean by it being a legal issue there.
  19. Marc
    This is the one I just clicked on https://swissstarships.org/forums/index.php?/topic/7130-commandes-de-base-star-citizen-clavier-qwerty-316/ Its showing recaptcha, which is not something that is stock on topics like that
  20. Marc
    It would be worth also taking a look at the following https://invisioncommunity.com/news/invision-community/whats-new-in-460-r1229/page/2/?tab=comments#comment-221539
  21. Marc
    I cannot get to the post content at present due to a block you have on post content from certain locations. In order to take a look at that, you need to ensure the user on file has full admin access, and that item is disabled.
  22. Marc
    This is actually intentional. We do not include archived data in achievement point counts at the present time.
  23. Marc
    I have created a ticket for you, and forwarded this to our sales team. Someone will be in contact as soon as possible
  24. Marc
    I cant actually seem to get to a few pages on your site. Have you moved servers? Also, have you tried disabling all 3rd party items to test this?
  25. Marc
    Unfortunately this is not something in which we can provide support, as the 2.x series has not been supported in a very long time. You would need to update to 3.4 as an interim step which is also not supported for quite some time. This is something in which we can quote on if you would like me to create a ticket for you, or I can move your ticket to community support if its something you are looking to perform yourself?
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