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Marc

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Everything posted by Marc

  1. Marc
    Have you tried removing that whitelisting?
  2. Marc
    Was the above what the issue was?
  3. Marc
    I will get that looked into. Thank you for letting us know
  4. Marc
    Very glad to hear you managed to get that conversion through. 🙂
  5. Marc
    Are these items whereby you have uploaded the image banner, or code that is loading the image from another location?
  6. Marc
    Incidentally, the admin CP support area would prompt you if you have these and is a one click process to remove them. Just adding in case anyone sees this in the future.
  7. Marc
    At present you would indeed just share the link. I have added a suggestion internally for this however
  8. Marc
    If you are creating a backup as of x point in time, you should be backing up all files and folders, not just some. However if you are restricted on space you could actually exclude items such as admin, applications and system. But only do this if you ensure you make a full backup every time you upgrade, or add any applications/plugins (you should do this anyway) The reason you could technically exclude those, is you could always just download a copy of them from your client area.
  9. Marc
    You cannot move the site and keep the same URLs. That's simply not possible. You could possibly redirect to the new locations from those old friendly URLs. If you were using pages at root, that is something that has not been in use for a substantial amount of time unfortunately.
  10. Marc
    This is a large process, and will take quite some time. Note that on your server, the amount of memory you have is not equal to the amount of memory your configuration is allowing it to use. You can increase items such as memory limit, timeouts on mysql and more in order to change performance
  11. Marc
    I'm a little confused as to the response there to be honest. You can indeed control permissions for who can and cant upload attachments
  12. Marc
    Before anything else, please could you test this on a default unaltered theme, with all 3rd party items disabled? If you are then still having the same problem, please let us know
  13. Marc
    We are unable to use key access for SSH at the present time as part of our standard support offering. We require password level access in order to assist. With regard the upgrader, you would need to ensure your server can access remoteservices.invisionpower.com at all times. While of course you can check the IP that is using at present, there is no guarantee that will always be the same, so you should be whitelisting that domain. I have sent you a PM with other IPs relating to staff access
  14. Marc
    I am not seeing any issues on my macbook here. Could you please give an example of this?
  15. Marc
    We cannot give specific dates on when an item will be resolved. It first needs to be looked at by a developer, then that developer needs to fix the issue, and it needs to be reviewed. Only at that point would we be able to determine which release it would be in. Keep an eye on the topic however, as the prefix will change once there is a fix, and we will come back and update once its been released
  16. Marc
    Its not really something that would be possible, as the you would need the platform to work on.
  17. Marc
    First of all, very sorry to hear of the loss of one of your members to this horrible disease. Certainly that is no age for anyone to pass away. With regard the rank, the simplest way to do this would be to increase that members points to higher than the highest rank. You can do that manually from their account in your ACP by selecting "Manage points" under the Rank section of their account, then selecting Edit points at the top.
  18. Marc
    Have you checked to ensure that after switching over, everything else is compatible? You can do this by running the requirement checker here
  19. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  20. Marc
    That would indeed usually be the case, just to confirm. We would always recommend making a full backup before deleting anything of course, in case you do find any issues. 🙂
  21. Marc
    That is not the area these are stored. Its in System->Files->Storage
  22. Marc
    The answer to that question is that you could contact us provided you have left reasonable time for them to respond. This is not to say we would refund on that basis. It would depend on the scenario
  23. Marc
    I have responded to your ticket just now. Bear in mind, as mentioned by my colleague we have had no other tickets from you, so I will go through with you and we can try and get that resolved too.
  24. Marc
    I feel the GIF told me all of your post there 😄
  25. Marc
    As I mentioned when I sent that ticket in for you. You have to bear in mind that its very likely (almost certain) that if you want that resolving, it will need to be started again from scratch.
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