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Marc

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Everything posted by Marc

  1. Marc
    No problem at all. Glad to see you have that up and running
  2. Marc
    Glad to see that is now back online. 🙂
  3. Marc
    You need to ensure you are using member search. It will not bring them up from the normal searc, you would need to click on members. "Everywhere" relates to every content location, not a type
  4. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  6. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  7. Marc
    This may well be related to your issues with your upgrade. Please see your other topic on this. It appears you have completely overwrote the folders rather than merging
  8. Marc
    You should revert to your backup and do this process again. When you upload a fresh set of files, you should be merging. So only overwriting files which already exist.
  9. Marc
    Thank you for letting us know, and glad to hear you got that through. We have fixed the issue that was causing these, so you shouldnt see the issue on your next upgrade
  10. Marc
    You would need customisation on your theme in order to achieve this. You can change sizes as a whole in some areas as a theme setting. If you edit your theme in Customization>Appearance>Themes, you will see a font scale tab where you can do this. Anything outside that, you would need a designer to assist
  11. Marc
    It seems somehow you lost the default stream setup. Please try that now and let us know if that has corrected the problem
  12. Marc
    When you are trying to import a language pack, are you doing this without developer mode enabled?
  13. Marc
    From the point of view of ourselves, no. We just provide you with either nameservers or a cname entry for this. If you go to your client area, select your license, then select get support and add your information there, we can then get you sorted out
  14. Marc
    You can set "Include on Invoices?" on the extra field you create there. It will then show on the payment received email, of which you can set up copies of in Payments>Settings>Email Copies. Hope that helps
  15. Marc
    While I understand the sentement there, Im not sure that was the actual solution, so have unmarked that. Please could you state the actual solution and mark that instead? Otherwise people may be searching for that very same issue, and see the solution is indeed to..........
  16. Marc
    This is being addressed in your ticket there. I would encourage you to start new topics for new items if you need to on the community though, as tags are not related to a member search
  17. Marc
    That is incorrect, it seems you had misread what it asked for. It asks for a pin which you would need to provide in order to obtain backups of your system going forward.
  18. Marc
    It would be worth reading through the topics above, as all the above has been covered multiple times there. We have had similar feedback to the above, and may well indeed do things in a more gradual manner in the future. I am going to close this one down, as its simply rehashing topics that have already been discussed at this point.
  19. Marc
    What your hosting company is pointing out as potential exploits there, unfortunately appears to be nothing short of guesswork. Those folders are intentionally writable by the system, and some will intentionally contain js files. To be honest, the fact 3 of them are specifically named javascript should probably raise flags about the hosting company that you are using. What is it that leads you to believe you have been hacked in the first place there? Have you considered our cloud platform, so that you dont have to deal with things like this at all?
  20. Marc
    As mentioned above from a few of our customers, that is not a common issue there. The fact they are seeing it as a common issue simply shows they have a problem on their hosting with it
  21. Marc
    No problem. Please bear in mind that the block is cached. This may be why you werent seeing it instantly when you disabled plugins
  22. Marc
    I see my colleague could see the options you were looking for. Did you manage to sort this, as there wasnt any further response from you in the ticket there
  23. Marc
    I see this was completed for you in the ticket. Please let us know if you have any further issues.
  24. Marc
    You would need to check each of your plugins. If you disable all plugins on your site, mypicks show correctly
  25. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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