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Marc

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Everything posted by Marc

  1. Marc
    I have created a ticket for you on this, so we can take a look for you
  2. Marc
    That now works, however the Admin CP details are not. Please could you ensure both are correct
  3. Marc
    We cannot assist with 3rd party items, so your only option if its causing you issues would be to employ a developer to resolve the issue, or remove the item
  4. Marc
    Sorry, Im a little confused here, as that doesnt appear to be closed on your screenshot there.
  5. Marc
    This may well actually be your device here. I am unable to replicate this on our end
  6. Marc
    Have you made any alteration to templates? If so, I would advise in the first instance that you revert those and test
  7. Marc
    That issue is generally caused by the columns on tables in your database being set to the Compact row formant. You would need to speak to your hosting company on this, and have them switch them to dynamic
  8. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  9. Marc
    I have responded to your ticket on this. The only way this would be able to be resolved would be to escalate for someone to look at for you
  10. Marc
    I can tell you only that the issue there sees to be permissions based on the error you have supplied. Which would be a hosting issue unfortunately. Are you using suPHP or suExec would be the first question here
  11. Marc
    Could you let us know on which pages you are seeing that message? We can then take a look to see whats happening there for you
  12. Marc
    Indeed our official support is now in this area. There was correspondence sent out on this quite a while ago. Note, if there is private information, we can always create a ticket out of it, dont worry. Anyway, on to the issue at hand there. Unfortunately there is no solution I can give you here that will allow you to use an older PHP version for the platform. You would need to reach out to your hosting company to see if you can set different PHP versions in different areas. This can often be done with htaccess files, but it will depend on your particular hosting
  13. Marc
    As mentioned above, while not one click, you could set up a warning reason and action. Even if you wish for it not to interupt anything that is already there, you could just set it higher than other actions. Example Go to Content -> Moderation -> Actions Create a new reason there, and set the points to 100, along with whatever other prefs you wish it to add there Go to actions and create a new action that on 100 points adds moderation All done. You can then point at the user and give them that warning from anywhere you wish.
  14. Marc
    Thank you for coming back to update and glad you found the issue
  15. Marc
    I have tagged our developers in to review this. If this is a bug here we can get this logged and resolved
  16. Marc

    1

    Marc replied to Mason Grey's topic in Technical Problems

    This would need to be reviewed and approved by our marketplace team. Im sure they will get this reviewed as soon as possible.
  17. Marc
    As there is nothing there for us to see any longer, there isnt really anything to investigate here unfortunately. What I am a little confused about with your initial topic there however. Are you saying they were showing incorrectly in the different areas using your own scripts too?
  18. Marc
    I have moved this to our developer forum, which is better placed for your questions here
  19. Marc
    There is nothing you ned to be doing until then.
  20. Marc
    Its worth responding to this also, as Im not sure where you get that impression. The developer can change the version its compatible with to be compatible with the latest release.
  21. Marc
    We require all access to be populated there, including SFTP. Sorry for the confusion there, I had missed this in the middle of the conversation you were having. This will need to go to a ticket to have those errors resolved. With regard the robots.txt file, that is correct. There are indeed items that are blocked in order to actually increase SEO on the content itself
  22. Marc
    Please could you provide me with the name of that member (or ID if you prefer)? And a link to one of the polls. I can then take a look for you
  23. Marc
    You cannot make only specific groups IP addresses private. You can only control who sees IP addresses as a whole. Only moderators with the relevant access to see IPs will do so. You would control who can see IP addresses via moderator permissions. This would be the "can use IP tools" option. Please take a look at the following guide if you are unsure how to use moderator permissions
  24. Marc
    I have flagged for a dev to take a look and advise on this for you.
  25. Marc
    Sorry, on looking further there, wordpress is simply showing the last part of what we are showing
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