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Marc

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Everything posted by Marc

  1. Marc
    If you are having issues with a 3rd party resource, you would need to contact the author of that resource for assistance. We are unable to assist with 3rd party items unfortunately
  2. Marc
    There isnt really a list of files, no. The only way you could really find out is if everything was in separate locations
  3. Marc
    You would really need to do your test with nothing in terms of 3rd party items added. If you have radical tags installed, it may well be what is causing issues
  4. Marc
    If you select that option, it doesnt matter who the customer is or what memberships etc. They would all be forced to accept
  5. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  6. Marc
    No problem. In any case, glad to see you are getting sorted 🙂
  7. Marc
    I was using edge. As a courtesy however, I have just tested edge, firefox, and chrome. All result in the file "Actualización juan_clarinet 21-22.fmf" If you log out and test this, what are you getting then?
  8. Marc

    Referrals

    Marc replied to Daddy's topic in Technical Problems

    You need to use the referral link given by someone to register, in order for it to be added as a referral on register
  9. Marc
    What happens is when they log in, or the next thing they click if already logged in, they will be forced to the terms and privacy policy where they will have to accept it before they can continue viewing. It would be all members. There is no selection for only set groups.
  10. Marc
    If you could, that may be helpful
  11. Marc
    Of course make sure you set up permissions to allow this
  12. Marc
    Looking at your database, it appears to be being caused by the 3rd party plugin "(TB) Show IP to Admins Only"
  13. Marc
    Do you have the capability to record what you are seeing? That may help us to understand the issue there.
  14. Marc
    No problem. The ticket is there in any case so our devs can take a look
  15. Marc
    You dont need the SDK code, as we already added that for you. So you can ignore that part of it
  16. Marc
    There is no way in which to do that at present time, unfortunately. I have moved this topic to our suggestions forum for you, so it may be considered for future releases
  17. Marc
    mod_security or securi . If you are leaving those disabled, you should be able to change the rules accordingly. Please let us know if that resolves the issue
  18. Marc
    If exif data is stripped, that would indeed happen, yes. This is because that is where the orientation data is kept. This said however, it would not explain the heic/jpg part of this. Also they are being uploaded here on our own community with the same issue
  19. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  20. Marc
    To clarify here, this is actually related to missing tables, which was very likely caused by the disk space. While your database is larger than it should be, it would not directly cause issues on your site. We have sites using the software with much much larger sets of data.
  21. Marc
    Just as an update for anyone looking at this. The issue is the member still having a subscription, albeit expired. An existing subscription must be renewed or deleted in order to see new items.
  22. Marc
    I see the issue there appears to have been related to disk space. My colleague is working with you to resolve some related issues, but it would be advisable to ensure you monitor your disk space and ensure you have the space to expand when needed. Of course if this is something you would rather us take care of, we do have a cloud solution which may be easier for you to manage. Feel free to let us know if thats something you may be interested in.
  23. Marc
    Standard responses can be up to 72 hours. With advanced escalated items, those can take longer as per message on escalation. I have added the information above to that support request though, so that they can use this during their investigation. Especially if you have never changed that setting.
  24. Marc
    We simply moved where we do support. It appears you may have missed the emails on this. If you deleted your site entirely, there would be nothing to charge as its IPS that requests the payment
  25. Marc
    Im a little confused by the comments there, I have to admit. You have created a support topic stating you cannot get direct support. This is indeed what I am providing here in part. With regard moving software, if you are referring to another supplier, you would need to contact that supplier to ask the question. We would not be able to provide support on that here.
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