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Marc

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Everything posted by Marc

  1. Marc
    These would be on a per usergroup basis for files. So edit any group and select the content tab. On there you will see "maximum storage for each submission". You cannot set it per file, only per content item (per post). With images, you can set from System>Settings>Posting, by setting the maximum file size to save
  2. Marc
    Indeed it sounds like (and looks like) an issue with the browser itself
  3. Marc
    Payments>Settings>Checkout. You can set it so the account needed to be validated, therefore meaning there is no way to purchase without an account. Alternatively you can block access to the checkout module
  4. Marc
    Sorry, Im a little lost as to what it is you mean here. You have set you have set up a limit to the forum uploads, but also asked the question how to set that limit
  5. Marc
    This is still an issue at present unfortunaetly.
  6. Marc

    URL change

    Marc replied to CBVG12's topic in Technical Problems

    I have seen your response there, and will attend to that shortly 🙂
  7. Marc
    My colleague there actually pointed out where you had an issue in your code. Did you correct that? Note, we cannot assist with customisation, and we can only really advise on the best way to do these things. If you then choose not to use those best practices, thats of course your own choice
  8. Marc
    Note, we can only assist on sites in which you are license or an alternative contact on.
  9. Marc
  10. Marc
    Always appreciated 🙂
  11. Marc
    While I understand what you are saying there, if its not moving data (you mention its not in the new location), and its showing it thinks it has, it will eventually delete from its current location thinking its moved. So you will lose a lot more than just the posts made since then
  12. Marc
    You would need to block guests from purchasing entirely. That would be the only way really
  13. Marc
    You can only remove all followers from an item. However, there are 3rd party items such as that pointed out above
  14. Marc
    I wouldnt say that is normal, no. Especially as the system there states its actually moved over 25% of your downloads files. I would probably suggestion reverting to the backup taken before this. Unfortunately, using an alternative storage method to that which is supported natively, there isnt much further advice we can provide
  15. Marc
    Glad to hear you are up and running. 🙂
  16. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  17. Marc
    Do you know the display name? We ask, as we need to check this has actually been deleted by the system itself, rather than having been deleted manually somewhere. The security questions on file are not working for me unforunately.
  18. Marc
    Certainly looks like it to me. I honestly cant see that happening with the software itself
  19. Marc
    Please could you first of all provide a couple of example tags you believe should not be present? Also ensure all your access details are up to date
  20. Marc
    There is currently no functionality within the platform that would allow you to achieve this. Please feel free to add a suggestion within our suggestions area if its something you would like to see happen in the future
  21. Marc
    I have moved this to our suggestions area, as while I understand what you mean there, this is more a suggestion than something not working
  22. Marc
    We have actually resolved some issues in that area. Was this a recent email? Edit: We got it for the next release. Thanks, @SeNioR- 🙂
  23. Marc
    Unfortunately we can only provide support for the latest release. Actually if you are using 4.5.4.2 its likely PHP 7 is the issue. You really need to upgrade your site to the latest release of the platform.
  24. Marc
    That section is in the developers section for people developing on the software. This is not related to this, but actually just a core bug on the front end, so a support issue. Sorry if there is any confusion there. It has actually been moved here so that it does get attention. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  25. Marc
    The first thing I would do here is to upload a fresh set of files from your client area, to make sure the file itself is not corrupt. The reality is though, if it was working before, its likely the server.First thing I would do here is use the requirement checker https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/
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