Marc

With regard database, please dont be trying to delete tables out of there unless you are 100% sure on what you are doing. This could cause you more issues than you are trying to solve, and at present I note from your other ticket, you already have issues with your mysql setup. In terms of the items above, some of these are simply not an option, such as deleting tags that are no longer used. They are always retained. Other items I would need an example of, such as slugs not attached to an item, as there shouldnt be any. In terms of content items such as comments and posts, there wouldnt be any that dont have a category, as they have to belong somewhere. This leaves attachments. I understand you may wish to clean up attachments which have been orphaned from older releases, but please bear in mind this is an issue from older releases and shouldnt need a tool for them, as the situation itself no longer occurs. I would ask yourself what issue you are trying to solve here, as you appear to be causing yourself more problems than you are resolving at present. This is certainly not a dig in any way, but more of an observation.

Have you checked to ensure your tables are not using compact row format?

The admin CP login details added are incorrect unfortunatly. If you are using email to log in, please add that in the username field

If you could that would be great. Also, are you perhaps using a VPN?

Glad to hear that sorted the issue. Looking at your logs, it looks like you could have done with that for a while, so may serve you better going forward

Done 🙂

No problem at all 🙂

Yes, its very likely this is the case

Before we continue, please try recovery mode which you can see here If that doesnt work, we will need the correct FTP, as we cannot access your files on the one given

An example username or user ID that is experiencing the issue on your site, so I can take a look for you

Top man 🙂

That would be unrelated to this, as this was that it was saying the htaccess is not present

OK, have you given yourself the permissions in your group?

Either that or transfer the site and delete the content. It really depends how much you have there to delete

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

You need to contact your hosting company and ask that they increase your memory limit, as its being hit at present and causing you those issues

And as if by magic. Gone! 🙂 There seems to have been a problem whereby the upgrader should have run through its processes at the end of application, and hasnt. So thats now been done for you.

Best ticket ever!

Thank you for your feedback. Of course, we do indeed try to ensure the quality of our releases, however there will be times where there are unexpected issues that occur, such as in the latest release. However, generally, we are seeing less issues raised, rather than more, as a general trend. This is not to say there haven't been a few issues, which have indeed been patched. What I would say is that when there are issues in a release, these are not something we ignore even after the patch or release has gone out to resolve them. We are constantly improving processes in order to try and minimise these. 🙂

You would need to whitelist this location /index.php?app=core&module=system&controller=marketplace

It means the person is not allowed to renew their purchase for some reason. As mentioned, I would need an example (member and club)

Sorry, thats my mistake in understanding there. Could I ask, as you using default templates for your database there?

Sorry to hear you have lost data there. I can only suggest that before performing large actions such as these, taking full backups to ensure this is not possible to happen. Im not sure what you mean on the recounting there. What is it you need to be recounted?

Its quite unlikely we would begin adding something to work around hosting companies not having the proper capabilities, to be honest. Using a self hosted environment, you should be looking for your host to meet the requirements your software requires, rather than looking for a workaround.