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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    You would be looking on your email, not in the client area.
  2. Marc Stridgen
    Depending on the location you are seeing those, it may not be a locale setting you are looking for. Take a look at the guide here
  3. Marc Stridgen
    Please could you review your access details? At present they appear to be incorrect
  4. Marc Stridgen
    Ah, its showing you the ones which have most recently been updated. As I have just updated the pages ones, I know that to be correct there
  5. Marc Stridgen
    Could you give me the link to your stream? I can take a look and see whats happening for you
  6. Marc Stridgen
    There is no such leaderboard as such, but its certainly an interesting idea. I will move this over to our suggestions forum for future consideration
  7. Marc Stridgen
    As mentioned above, what you are describing is what you would see when a member is not allowed to use attachments for some reason. This may be permission to attached at all, or that they are over limits, meaning they also cannot attach anymore.
  8. Marc Stridgen
    I would expect that to be the case, as its showing "my picks" there, and thats where you have an issue. We can work through this with you, but we are awaiting response from yourself on your ticket
  9. Marc Stridgen
    I've moved this over to our suggestions area, but I just wanted to comment here to say your feedback is appreciated and welcomed. As this is a new way of working, we will indeed find better ways of working with people to ensure we provide you with the best possible service.
  10. Marc Stridgen
    Incidentally, and just to add to my colleagues comments above, we do actually follow up these tickets also. They are internally marked so that we can come back to them and let people know once it is resolved. The feedback though is very much appreciated 🙂
  11. Marc Stridgen
    Could you let me know on which site this is for? Just the first letter will do if you dont want to give the full name
  12. Marc Stridgen
    @jay5r could I just check you found what was causing you the issue there?
  13. Marc Stridgen
    Got your ticket and we can work through this in there for you
  14. Marc Stridgen
    That is indeed certainly worth a shot. (pun intended)
  15. Marc Stridgen
    My apologies. I had indeed missed that. I cannot however replicate this in any way on my test instance. Without being able to replicate this, I am unable to report this as a bug. I can certainly take a look at it on your own site if you would like for me to do this. I would need an example user, forum, and item you are trying to edit.
  16. Marc Stridgen
    You would need to contact your hosting company on that. Please forward me one of the emails you cannot see the images on. I have just messaged you my email
  17. Marc Stridgen
    Please set this up on your site and ensure we have a valid login. I can then take a look at this to see if I can see the issue
  18. Marc Stridgen
    I'm still unable to replicate the issue here in any way. Are you using the latest release of the platform there?
  19. Marc Stridgen
    There should be no problem with updating to the latest release, and we would recommend doing this
  20. Marc Stridgen
    You would really need to contact sendgrid on this. The message there is being returned from them, rather than us, and would seem to indicate you are hitting some kind of limit. With the emails missing images, is this always when you are getting those messages?
  21. Marc Stridgen
    Glad to see the issue is now resolved for you. Please let us know if you have any further issues
  22. Marc Stridgen
    Looking at the ticket, Im happy to see that issue was resolved for you by our developers. It does seem your database is not currently using UTF8MB4 as was suggested. Its likely this could have been what caused your issues in the first place. So we would advise on ensuring this is addressed before you run any upgrades going forward
  23. Marc Stridgen
    We would need access details on the ticket we created there. If you can provide those, we can get a closer look
  24. Marc Stridgen
    It is very likely caching that you are seeing, so let us know once you have had chance to monitor. Also check to see if you have any robots.txt file in there which may be blocking this, as there was one created and patches at one point
  25. Marc Stridgen
    This has now been corrected for you, and you are able to log in. The issue here is that while your site is at root, its using files from a forums folder. There is a copy of files which are residing in the root of your FTP, and those are not actually the files your site is using. So you are editing the wrong files there. Note, you should not need any of the suggested edits above for your site to work correctly, so they have been removed. All that was needed there was the conf_global.php file to be edited to https correctly. You were editing the wrong one there.
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