Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 1 follower
- 8 replies
- 663 views
You are running PHP version 7.4.33. You need PHP 8.0.0 or above. You should contact your hosting provider or system administrator to ask for an upgrade. Hello, I am trying to upgrade ip.board which requires php 8. When I set php to version 8 I receive a server 500 errors.
Last reply by johnnysfight, -
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- 2 followers
- 1 reply
- 623 views
Not a big deal but I thought I should share these issues with default IPS theme in RTL mode. I'm not sure when these issues started to happen *Starting from which IPS version*, But I can see it now with 4.7.10 Member Statistics: Should be Reactions: Should be Profile Header: Should be Forum Row: Should be
Last reply by A Zayed, -
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- 3 followers
- 17 replies
- 1k views
When I take a look at my translations (AdminCP > Customization > Languages), I found some empty language strings. For example: I guess that these come from deprecated features (in this case acp log files for hosting errors when hosting was still a thing in the commerce app). Will those be auto-deleted at any time? Is it in any way harmful or "bad" to have these still in place there, or can I just ignore them? Is there a way to manually remove outdated/deprecated language strings?
Last reply by Daniel F, -
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- 1 follower
- 3 replies
- 512 views
Are Instagram embeds meant to appear as embeds rather than links? I know that's the case with tweets. Just checking that it's not a fault. And if it's not, is there an easy way to make them appear as a post instead of link? https://unofficialmills.co.uk/forums/index.php?/topic/40287-radio-2-in-the-park/#comment-500724
Last reply by Nathan Explosion, -
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- 1 follower
- 4 replies
- 593 views
I've uploaded the files but I'm getting a 500 error when I try to upgrade I should add I believe I met all the requirements.
Last reply by Jim M, -
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- 1 follower
- 10 replies
- 1.1k views
Dear IPS support, I have found a bug in context of the attachment claiming. IPS 4.7.9 installed, all hooks disabled. ------- Repro steps: Login with user 1 (user) Create a new topic Add an attachment, for example a picture, to the post Leaf the title empty Try to save the new topic => Error, because of missing field (Topic should not be saved) Logout user 1 (user) Login with user 2 (root) Create a new topic (same forum as before) Add an attachment, for example a picture, to the post Leaf the title empty Try to save the new topic => Error, because of missing field Fill …
Last reply by Marc, -
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- 1 follower
- 6 replies
- 737 views
Hi there, So I was running the version before the current public release of Invision Community. I ran the forums upgrade and everything checked out. The only issue was that my cURL version is old. During the forums upgrade & within the first few seconds, I got a 403 forbidden error. I then waited a minute and hit refresh and it continued the upgrade. I have a rather big forum. If the upgrade was able to continue and it says success at the end, is there anything to worry about or check for? Can I do the upgrade again or would that be a waste of time? It could be my IP address suddenly changed during the upgrade as I noticed a red "Your IP address does not match th…
Last reply by Marc, -
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- 3 followers
- 2 replies
- 425 views
Tested with 3 different mobile devices/browsers.
Last reply by Marc, -
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- 2 followers
- 8 replies
- 886 views
Im not seeing /downloads/files/{id}/downloads in the list I got it to show up earlier somehow... but now its gone again any suggestions?
Last reply by Marc, -
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- 9 replies
- 862 views
Hello, I currently have the issue that since some days or weeks the usergroup "Members" cant do any post in any section. I checked the permissions of the sections and user group and they are fine (create new or post). When I visit the creation link for example segfsge/?do=add I get an The page you are trying to access is not available for your account. error On the Error Log it shows: 2C137/3The page you are trying to access is not available for your account.
Last reply by Adriano Faria, -
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- 2 followers
- 7 replies
- 874 views
I have a live version up and running (its due a few maintenance updates) but I want to create a test install as a back up. I have the backup database on a different sub domain but when you go through the install it recognizes that there is already an Invision Community Installed in that database and asks either to choose a different database or use a table prefix. So the question is how to I get the test install working with the backup database. Any help would be great.
Last reply by Unslaved, -
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- 1 follower
- 5 replies
- 810 views
All work fine on my own forum (in the cloud), however I'm not receiving email notifications to private messages on this forum.
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 646 views
Hi, We use cloud-hosted solution. And we just connect Invision with ActiveCampaing using Zapier. Everything is going well except for the custom field, arrive empty. In the image below it is possible to see that the information appears in the Test-trigger of the zappier It is possible to see that the information is pulled correctly on "Set up action" for ActiveCampaing. When we run zap test everything is going well. The real zaps also work, but show us Invision its nor really send de custom field information. We can see this on prints for the real zaps You can see the field go empy: As result, on the active campain…
Last reply by Marc, -
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- 1 follower
- 2 replies
- 569 views
See attached image. I was searching for my own email address petergariepy@gmail.com
Last reply by peter gariepy, -
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The code I'm talking about is located in /applications/forums/modules/front/forums/topic.php on line 1290: catch ( \Exception $e ) { \IPS\Log::log( $e, 'topic_call' ); \IPS\Output::i()->error( 'node_error', '2F173/I', 404, '' ); } The \IPS\Log::log() call is executed when a user without permission tries to view a topic. I found it only because I noticed a topic_call category while viewing the System Logs in ACP. I think it was left there by mistake when debugging something. It should be removed or changed to use debug() instead.
Last reply by teraßyte, -
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- 2 followers
- 2 replies
- 847 views
Why isn't the RSS feed icon visible on all screen sizes?
Last reply by Marc, -
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- 3 followers
- 5 replies
- 1.1k views
After upgrading to latest version, comments are show on top rather on side. I am seeing same issue on Default theme and all @Ehren theme. Can someone please help. PS Tried browser clear cache, ACP clear cache and CF clear cache. Nothing worked so far. Gallery - Fearless Assassins (fearless-assassins.com)
Last reply by Marc, -
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- 1 follower
- 8 replies
- 781 views
I thought I had my community set up not to allow any image uploads and thought I had turned off the ability for members of all groups to change their profile cover photos. Until a member uploaded a photo of themselves as their new cover photo! I cannot tell what may be allowing this since I have double checked the settings for all groups (the screenshot attached shows settings for moderators, but I have put the same settings for all groups including "members"). Where else should I look in settings to disallow this ability?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 511 views
Hello, I tried to search for a user with his email address, but I got the error “EX1052” (tried different e-mail addresses).
Last reply by Nathan Explosion, -
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- 5 followers
- 8 replies
- 884 views
Last night our forum was attacked with spam for a hour by around a dozen new forum accounts, although my mods were flagging as spam and hiding, as quickly as they did a new user and spam appeared. In the end I took us offline to clear it and banned users, reopened but closed registrations for the night. It appears to have been one individual, although they used multiple email domains and IP address to register they all showed as a specific location in India. I already had hCapture, a security question from choice of three questions and Email validation. I assume they need some manual input to clear? Today I have changed the security questions and added a few mor…
Last reply by Allen Bradford, -
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- 2 followers
- 3 replies
- 508 views
I have been trying to add a video to my page's media manager to add as a video to a page, but I cannot get it to upload on both of my cloud sites. Both these sites seem to upload it without issue, but when I click "upload" it kicks me to the home of the media page and no video is found. I tried with images and they continue to work fine and I tried uploading videos on non-cloud sites and those work fine. Here is a video of what is happening: Screen recording 2023-06-05 13.11.39.webm
Last reply by Marc, -
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- 1 follower
- 3 replies
- 646 views
Support, I attempted to upgrade my Board Software and it failed with an Error and is now stuck on a generic “Upgrade in Process” warning. I can’t access the Board nor AdminCP. Ive sent an email to Support and am waiting for a response. Thank You.
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 566 views
Dates of less than a week are wrongly represented. even though the title attribute of the html element has the correct value. see attachments
Last reply by Daniel F, -
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- 1 follower
- 4 replies
- 720 views
Hello. Have a question. How can I add random WYSIWYG block on forum? I have just guest singup widget. How can I use block with random message, button, picture for every users on forum. Not only for guests?
Last reply by Petr Makarov, -
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- 2 followers
- 1 reply
- 552 views
I've found an issue with the search feature of the IPS Suite, relating to tagged content specifically. It seems that if a tag happens to include an ampersand ('&'), it messes with the Tag Search pagination. Possibly because of the way IPS handles tag searching within the URL (thinking that the & is a call to another function like "&sortby=relevancy" or something). To use an example on my live site, I clicked the tag 'PSO Episode I & II' in order to initiate a tag search. Notice the URL structure there. If I click through to Page 2 of these results, I am presented with the below screenshot: I'm given an error that there are no res…
Last reply by Marc, -
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