Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 2 followers
- 9 replies
- 704 views
Hi IPS, I somehow connect it with recent changes/updates to PayPal API, as for years we never experienced such issue, however I may be wrong. Using 4.7.10, customer reported us that payment was processed twice, indeed. When checked PayPal we had two payments, each under different transaction ID, one processed and one pending. I attach logs for each of logged transactions/issues: The URL of page the error occurred on was https://mydomain.com/checkout/29605/?_step=checkout_pay RuntimeException::0 #0 /srv/www/public_html/applications/nexus/sources/Gateway/PayPal/PayPal.php(328): IPS\nexus\Gateway\_PayPal->_paypalAuth() #1 /srv/www/public_html/applicatio…
Last reply by Stuart Silvester, -
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- 1 follower
- 3 replies
- 607 views
Hello, I'm currently facing a problem where I can't send bulk emails and I'm looking for some help to resolve this. Regardless of whether I use the PHP mail or SMTP outgoing mail as my email delivery method, the issue persists. Despite setting up SMTP correctly through MailGun, I'm still unable to dispatch bulk emails. However, everything else appears to be working just fine. I'm able to send emails to new members, as well as forum notifications such as private messages and posts. Interestingly, the test email function also works without a hitch. The problem solely lies with sending bulk emails. Has anyone else encountered this problem? If so, how did …
Last reply by Marc, -
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- 1 follower
- 6 replies
- 664 views
Posting on a members profile also seems to hang, it sends, but the reply button goes grey and keeps spinning.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 873 views
I see this alert in ACP, but there is no box to apply the batch in that location AdminCP > System > Get Support Known Issues Important Cookie Consent / PII Patch We have released a patch with important updates for your community. Please go to AdminCP > System > Support to apply the patch from the top left box.
Last reply by David N., -
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- 2 followers
- 2 replies
- 456 views
Last update destroyed the mobile version of my site I have all plugins disabled, but it doesn't help. I couldn't find in my client area a link to start a case. Please kindly assist. Thank you
Last reply by Marc, -
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- 2 followers
- 1 reply
- 477 views
When a member changes their display name, the new name is used in the poster's card on the left, but the old name is used for the "Edited by" sentence...:
Last reply by Marc, -
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- 1 follower
- 1 reply
- 565 views
So as you can see, with a longer phrase, the whole cell gets bigger and it looks unsightly. FIX: .cForumMiniList_count {white-space: nowrap;} AFTER:
Last reply by Marc, -
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- 1 follower
- 1 reply
- 478 views
Hi IPS, I use following code in Pages templates {{$records = $recordClass::getItemsWithPermission( array(array('cms_custom_database_'.$category->database()->id.'.category_id=?', $category->id)), $category->database()->field_sort . ' ' . $category->database()->field_direction);}} it generates following error: SELECT cms_custom_database_5.*, author.*, last_commenter.*, core_tags_cache.tag_cache_text FROM `igzxccn_cms_custom_database_5` AS `cms_custom_database_5` LEFT JOIN `igzxccn_cms_database_categories` AS `cms_database_categories` ON cms_custom_database_5.category_id=cms_database_categories.category_id LEFT JOIN `igzxccn_core_t…
Last reply by Marc, -
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- 1 follower
- 8 replies
- 710 views
Hi, I updated 4.7.10 to 4.7.11 and now in the admin panel you can't change the color of the panel. When trying to change nothing changes all the time there is a dark version.
Last reply by Marc, -
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- 2 followers
- 1 reply
- 257 views
Hello, I'm facing a big issue in my forum. I recently had a invision update notification so I did it, but suddenly I got an error during the update. Now I'm stuck with this message Here is step by step (to understand) : Step 1 Step 2 Step 3 Step 4 (error) The forum is not accessible since few days and it's critical for my project. Visitors see this ------------------- I really need your help for this. Can you guide me please? Thanks
Last reply by Marc, -
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- 1 follower
- 7 replies
- 1.1k views
This seems to be a bug or at least unwanted behavior: The new options to request pii data and account deletion do not show up in the frontend, if the usergroup setting the "Can login anonymously?" is set to "Disallowed". Then the menu entry "Security and Privacy" does not show up at all.
Last reply by MMXII, -
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- 7 replies
- 657 views
Hi guys Installed the latest patch fix last night, and now I'm getting strange issues on mobile and desktop on my IPS suite. Notifications list won't appear when the bell icon is clicked Trying to post a status update on the Status Updates homepage returns the user to their profile page (not expected/desired behaviour) Embedded content such as tweets no longer show up Profile Banners no longer show up Users have had to re-log in a number of times Some of these issues do not appear to be occurring when changing to default IPS theme, however when comparing my custom theme to the new default I can not see any changes that can allow me t…
Last reply by Dreadknux, -
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- 3 replies
- 469 views
one of my members cannot enter the community he gets a popup "You are not permitted to register a new user account with this site" any suggestions?
Last reply by stoo2000, -
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- 2 followers
- 10 replies
- 528 views
Hello, Can someone reassure me about how redirects work after we have completed migration from SMF to Invision Cloud? At a staging platform, quote headers no longer link to the original content. Nor are body links reformatted to the Invision structure, so are useless. Are these things somehow taken care of by Invision redirects? I understood that redirects are part of the migration process, but I cannot now locate what I read before. Surely, migration would not break all quote headers and internal (body) links to posts, threads and user accounts? Thanks.
Last reply by Como, -
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- 2 followers
- 5 replies
- 507 views
when accessing domain.com instead of domain.com/forums it gives this error : Sorry! That page does not exist. i'm using the forum on the main domain, its not in a folder.
Last reply by Marc, -
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- 1 follower
- 3 replies
- 473 views
Community seems to be working just fine. Some days ago i noticed that some actions did not work. Examples: Changing page in search results. Hide simple notifications. Cannot login to admin area. I found out that the reason was mixed content. Trying to hide the notification produces the following in the console: I also cannot login to the Administration area: After inputting the password: And console: Server seems healthy, did malware check and everything, nothing showed up.
Last reply by Stuart Silvester, -
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- 1 follower
- 17 replies
- 1.5k views
Good evening, I am running into an issue where the upgrade is getting stuck at a certain point and will not proceed. Attached are screenshots. Any ideas? Thank you
Last reply by D-Rocks09, -
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- 4 replies
- 534 views
Hi! We just installed the latest update about an hour ago. We have two platforms, each running IPS. One is perfect, but the one that is selected here has some issues. In the Admin CP, it is impossible to load the amount of members in any group. It just sits there spinning where the number of members should be. Cannot type anything to add an announcement bar. Also, the typing field to create a new post or respond to a PM is not working. They are little bars that cannot open and you cannot type. Please advise. Thanks! This is what it looks like when trying to create a post:
Last reply by usmf, -
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- 1 follower
- 6 replies
- 806 views
hello I have a problem with the session/cookies (I think)? If I'm logged in on PC and log in on my phone it logs me out and then I get banned for 15 minutes for having the wrong password (it's good...). In addition, I often get the error "This site cant be reached" when someone tries to create a new thread
Last reply by My Sharona, -
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- 2 followers
- 3 replies
- 477 views
Hi all, when a member tries to press on the three dots of a comment in blog or gallery section the drop-down menu disappears (see the image below). This doesn't happen in forum section (we are in 4.7.10) Thank you in advance for your help
Last reply by Marc, -
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- 2 followers
- 5 replies
- 721 views
We just had the following question from one of our members and we can't seem to find if there are any settings that members have to turn ON/OFF this feature if they want to: Can someone help us understand if there are any settings that can control this ? For context, here's how it shows up when I click on my Profile Details Page:
Last reply by Nigel Moore, -
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- 2 followers
- 4 replies
- 698 views
Hi IPS Staff, have a unique issue concerning Copy to Database feature via Pages/CMS. If I use this feature more than once in a row (i.e. I use Copy to Database on a forum topic to post a 'News' database record, then immediately use Copy to Database on a different forum topic to post a different/new 'News' database record), any uploaded images I added to the first story is automatically added to the Upload Files drawer space. These image/s do not have any relevance to the new database record I'm working on, so I click the 'X' to remove the image from the drawer... but what happens then is that it DELETES the image upload entirely from the first database rec…
Last reply by Dreadknux, -
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- 7 replies
- 741 views
Hello. I just upgraded to v4.7.10. I'm excited to try out the Courses feature, however, it isn't showing up in my Community tab. Do I need to turn it on somewhere? (I renamed Clubs to Groups in the language file, so that's what that is)
Last reply by rfcontreras, -
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- 4 followers
- 25 replies
- 1.9k views
I wanted to open a ticket but that is no longer possible. Running latest version and I want to move the uploads to AWS S3. I have created a bucket following the very outdated guide (please update it) https://invisioncommunity.com/4guides/advanced-options/server-management/configuring-amazon-s3-r230/ Adding the storage method results in error 400. As I was sure everything is properly configured on AWS I have installed the AWS CLI tool. Used it on the same Linux server and on a Windows PC to double check. On both machines I'm able to list, download and upload files to the bucket. I'm also able to view uploaded images via the s3 public url. So that error 40…
Last reply by AutoMinded, -
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- 2 followers
- 4 replies
- 542 views
Hello IPS, Using 4.7.10, while uploading a file the upload status bar is not getting updated with actual upload progress, stays like this all the time, empty:
Last reply by PatrickRQ, -
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