Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 2 followers
- 1 reply
- 509 views
I click on Manage this purchase: I click to change Licensed URL: I agree the terms and click Reset URL: Everything looks good: I go into the email which I have received: I click [Reset License URL] I am now back from where I started, URL is still the same ready to be reset: How can I fix this and escape this error?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 359 views
We are experiencing issues with the Great War Forum as users and admin are not able to post content and Admin users are unable to access AdminCP. Posting here as I am struggling to establish how to raise a ticket for support. Thanks David A fellow Admin has now been able to raise a ticket so this can be ignored.
Last reply by Marc, -
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- 7 replies
- 658 views
When I log into IPB and try to upgrade I get the following error: If I update my php to 8.0 and go to my forum I get the following error: Please help! I seem to be in an endless loop here. I cannot upgrade to the latest version because I need 8.0 and if I upgrade to 8.0 I cannot load the current version of the forum to upgrade! What do I do?
Last reply by Randy Calvert, -
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- 3 followers
- 13 replies
- 926 views
Whenever you switch the sidebar position to left, all the side widgets will display first thing on small screens.
Last reply by Afrodude, -
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- 2 followers
- 6 replies
- 801 views
We are currently testing the new GraphQL API, but the authorization of the requests is always failing. We have changed the settings of our OAuth client to "Rest & GraphQL" in AdminCP, but it is not clear from the documentation how to send the access token. The usual method via authorization header (tested with and without Bearer Prefix) returns error "INVALID_ACCESS_TOKEN" and the header 'X-Authorization' with Access Token returns an "INVALID_API_KEY" error. Can anyone provide an example of a successful request to the GraphQL API? This is an example of a PHP script we used to access the GraphQL API (keys have been replaced for screenshot) …
Last reply by Stuart Silvester, -
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- 2 followers
- 8 replies
- 619 views
Good morning guys. As the title says, in the ACP panel, I only get the local ip's, but not the external ip's of the users. To what is due? Thanks. Regards.
Last reply by Marc, -
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CKE Editor
by Giray- 2 followers
- 11 replies
- 892 views
I screwed up. I wanted to upload a new button and uploaded a new 'empty' CKE editor instead. It is now gone from my installation. Any idea how I revert back to the standard IPS CKE editor? Thx.
Last reply by Giray, -
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- 9 replies
- 627 views
Hello, I have the problem when I click on my logo to get to the start page, I am redirected to a page that does not exist with the error: 2S100/1 How can I change that, for example on a newly created page? Thanks
Last reply by Jim M, -
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- 1 reply
- 498 views
Scrub that. I thought it seems that it was temporary error. It is up now. From: 4.7.9 To: 4.7.10 One addon - disabled prior to upgrade. Error message: 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: m9PKMOcBOAKAQWz13z6wyOfTDDuzjEg5NpWOKWyNYID_UE2…
Last reply by Jim M, -
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- 2 followers
- 18 replies
- 1.2k views
I'm trying to update to the latest software version, but it keeps telling me I need to fix my database by running these queries: UPDATE `ibf_core_output_cache` SET `cache_expire`=0 WHERE `cache_expire` IS NULL; ALTER TABLE `ibf_core_output_cache` DROP INDEX `cache_expire`, CHANGE COLUMN `cache_expire` `cache_expire` INT NOT NULL DEFAULT 0 COMMENT 'Unix timestamp of when the cache expires', ADD KEY `cache_expire` (`cache_expire`); I tried running the queries manually. But when I click "Check Again" it just displays the same message. I tried clicking "Fix Automatically", but that doesn't work either. Still displays that message. How can I get past this?
Last reply by Jim M, -
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- 4 replies
- 667 views
Hello, I can't log in to the marketplace from the admin panel of the test version of the site. A message appears stating that you need to contact you. Thanks for reply in advance.
Last reply by kreosam, -
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- 1 follower
- 7 replies
- 1.3k views
Hello, I have updated web site to last version 4.7.10 and PHP 8.2, but I can't use feature : rebuild existing content. Error 1S111/1 You do not have permission to do this. And I can't create a support ticket. Can you help me ? Best regards.
Last reply by Marc, -
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- 1 follower
- 4 replies
- 813 views
Hi I'm getting this error when I try to search members by their email addresses. This is a facility I use a lot. Any help is appreciated. Best wishes Alex
Last reply by Alex Duffy, -
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- 1 follower
- 15 replies
- 1.1k views
After upgrading to latest and php 8.1.x I get this error when I try to add a new article in my news page: Any suggestions?
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 453 views
I have a category that has fluid view enabled. All forums in that category have default sorting set to Start Date. Still, the default sorting on the Category remains "Recently Updated" How can I change the default sorting and force the reset to that sorting for users? Steve K.
Last reply by Marc, -
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- 2 followers
- 6 replies
- 955 views
Hi there, It appears that the live topics option is loaded to the platform, however, when in the Moderator CP, there is no link for the Live topics option. Is there anything I need to do, so that we can start using this feature?
Last reply by HRN-Admin, -
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- 3 followers
- 2 replies
- 613 views
Since the upgrade we did, going from ICS 4.6.8 to 4.6.10 and then 4.7.10, on May 15, we noticed that new registrations appear 3 times in the Member list, and upon checking the database, the same is actually true for the core_members table itself. IOW, since the upgrade, every new member registration creates 3 new members with exactly the same data. Any idea what is going on here? Thank you in advance. Kind regards, Wim
Last reply by wimg, -
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- 1 follower
- 2 replies
- 547 views
Hi guys, I have one license on my account that I no longer need and I don't want it to auto-renew. I can't seem to find a way of ceasing the license in question via the client area. How can I do this please?
Last reply by Dave MacDonald, -
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- 2 followers
- 9 replies
- 941 views
Full updated, php 8, suddently i can't reply(none can) to some topics (they are not locked). What can i do? I moved/edited them but i have the same problem. Only in 2 topics so far Thanks in advance
Last reply by Nathan Explosion, -
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- 2 followers
- 1 reply
- 548 views
I'm trying to upgrade but I allways receive the same error: UPDATE `core_output_cache` SET `cache_expire`=0 WHERE `cache_expire` IS NULL; ALTER TABLE `core_output_cache` DROP INDEX `cache_expire`, CHANGE COLUMN `cache_expire` `cache_expire` INT NOT NULL DEFAULT 0 COMMENT 'Unix timestamp of when the cache expires', ADD KEY `cache_expire` (`cache_expire`); I did it but the error doesn't dissapear and I cannot go forward Anny ideas? Even upgradin mannualy doe'nt work because when I try to download the following message appears: Problems during creation of Your download pachage
Last reply by Marc, -
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- 1 follower
- 17 replies
- 1k views
Its not doing anything and stuck like this below, let me know how can we bring our site back or troubleshoot this issue. Its been like this for around 1 hour and sessions expired and giving issue like this even after retry.
Last reply by Afrodude, -
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- 1 follower
- 4 replies
- 666 views
My community not found... Blank page... and mode adm www.clubgay.cl
Last reply by Rodrigo Villarroel, -
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- 1 follower
- 1 reply
- 524 views
Hello, Today we noticed that we have some errors in system log daily caused by different widgets. I would really appreciate if you could help me. Thank you in advance for your help.
Last reply by Jim M, -
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- 2 followers
- 23 replies
- 1.1k views
The Guest Signup Widget in my community is sometimes empty. So the widget doesn't appear and I have fewer registrations. That's not so fine. Do you or anyone have an idea what could be the cause?
Last reply by Adlago, -
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- 7 replies
- 664 views
I was buying plugin: why I cant install this plugin from file in my Invision Forum system? Where I can do it?
Last reply by stoo2000,
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