ramsis kasis Posted June 16, 2023 Share Posted June 16, 2023 one of my members cannot enter the community he gets a popup "You are not permitted to register a new user account with this site" any suggestions? Link to comment Share on other sites More sharing options...
stoo2000 Posted June 16, 2023 Share Posted June 16, 2023 Hello, This means that the registration is being blocked by the IPS Spam Defense service (inside WordPress SSO). If you're sure this end-user is not a spammer, you can either whitelist the end-users IP in the AdminCP or manually create an account for them (using the same email address as the WordPress account). Thanks! Stuart Link to comment Share on other sites More sharing options...
ramsis kasis Posted June 16, 2023 Author Share Posted June 16, 2023 ok it did not work i created an account for them but same issue still there i put there ip in whitelist it did not he;p they went to went from different ip and same issue exists any ideas? Link to comment Share on other sites More sharing options...
stoo2000 Posted June 16, 2023 Share Posted June 16, 2023 (edited) 4 hours ago, ramsis kasis said: ok it did not work i created an account for them but same issue still there i put there ip in whitelist it did not he;p they went to went from different ip and same issue exists any ideas? Ask them to clear their cookies for your community (or wait 24h) and it should work. Edited June 16, 2023 by stoo2000 ramsis kasis 1 Link to comment Share on other sites More sharing options...
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