D-Rocks09 Posted January 19 Share Posted January 19 Good evening, I am running into an issue where the upgrade is getting stuck at a certain point and will not proceed. Attached are screenshots. Any ideas? Thank you Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 20 Share Posted January 20 Please check your server error logs to see what the error itself is. As thats an internal server error, it would be stored in your servers error logs Link to comment Share on other sites More sharing options...
D-Rocks09 Posted January 21 Author Share Posted January 21 19 hours ago, Marc Stridgen said: Please check your server error logs to see what the error itself is. As thats an internal server error, it would be stored in your servers error logs Hi Marc- I actually work in IT however I am fairly new to CPanel and Invision. I actually stepped up and took over as administrator for my forum community as the original admin took a leave of absence. Would I go into Cpanel to see the server logs or Invision admin panel? Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 21 Share Posted January 21 It’s not in the IPB software. It would be with cpanel or SSH. If you don’t know where to look, you would need to ask your hosting provider. D-Rocks09 and Marc Stridgen 2 Link to comment Share on other sites More sharing options...
D-Rocks09 Posted March 21 Author Share Posted March 21 After reviewing the error logs, it states an issue with videobox+. We uninstalled videobox+ then reattempted the upgrade and it got stuck again. Last week, I turned off ALL customization on our website and tried it again and still failed. What else can I try? I am trying to upgrade from version 4.6.9 to 4.7.8 (Current version). Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 21 Share Posted March 21 What does the error log say now? You still have not shared what it's mentioning is the current problem. Also, have you checked to make sure your server meets the minimum requirements for this version of IPB? Makoto 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 21 Share Posted March 21 Your site actually appears to be online at present. Have you reverted, or managed to correct the problem? Link to comment Share on other sites More sharing options...
D-Rocks09 Posted March 26 Author Share Posted March 26 On 3/21/2023 at 6:07 AM, Marc Stridgen said: Your site actually appears to be online at present. Have you reverted, or managed to correct the problem? Hi @Marc Stridgen I restored the website from a backup, so the website is currently online; however, we are still on version 4.6.9. The reason we are trying to upgrade is because we are having intermittent issues with the forum threads when users try to access them; however, if they refresh then they are able to see the forum section. The other issue is the calendar doesn't work at all anymore. Both issues are related to the following error. Error: Call to undefined method DateTime::getDateInformation() (0) #0 The first thing that is always asked when troubleshooting an issue is are on the latest version which we are not so that is what I have been trying to do is get our website up to the latest version which is 4.7.8 but I can't even get the new version installed as the still gets hung up somewhere. Namecheap/Cpanel is collecting the logs for me now. I will have them run the Invision community requirements checker as @Randy Calvert recommended. @Randy Calvert You're right. It might help if I post the error logs. lol I'll post back here shortly once I have all the information collected. Thank you for all your support so far. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 27 Share Posted March 27 I would suggest trying the upgrade again first of all., and if you get stuck, leave it where it is so we can take a look and see what is going on Link to comment Share on other sites More sharing options...
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