Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 2 followers
- 3 replies
- 482 views
Hi, I'm working on integrating my payment provider for my website. As a callback URL, I created an API endpoint that works fine. The code lines below are the last two lines of my POSTindex function in API code. $output = "OK"; return new \IPS\Api\Response( 200, $output); My payment provider wants a plain text response as: OK But IPS API returns it like this on the page: "OK" How can I remove these signs: "
Last reply by Stuart Silvester, -
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- 2 followers
- 14 replies
- 943 views
Hi IPS, In Pages, I create a new database and custom field on it, OrderID, used to order the records in DB, it is Number type, however is being sorted as text, that means we have 1 11 2 22 3 instead 1 2 3 11 22
Last reply by Matt, -
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Hi IPS, Since last 2-3 updates where you touched PayPal/MaxMind code, many customers is unable to pay using their usual PayPal accounts. In logs I find plenty of such: IPS\nexus\Gateway\PayPal\Exception::400 {"name":"INSTRUMENT_DECLINED","message":"The instrument presented was either declined by the processor or bank, or it can't be used for this payment.","information_link":"https://developer.paypal.com/docs/api/orders/v1/#error-INSTRUMENT_DECLINED","debug_id":"82948bc189e09"} Your payment was refused by the payment processor. Please try a different payment method, or contact us for further assistance. Backtrace #0 /srv/www/public_html/applications/ne…
Last reply by PatrickRQ, -
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- 2 followers
- 19 replies
- 1.5k views
Hi, good morning, Recently I have updated my Invision Community to the latest version. Since this moment I am not able to (re)activate the application 'Videos' from MichaelJ. I already contacted the author of this application but he advised me to contact Invision Community Support as the application is up to date and should be working. It seems like something is wrong in the software. Could you please advise how to solve this? Is there any possibility to overrule the locked application? Thanks in advance for any support. Regards, Etienne
Last reply by Matt, -
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- 2 followers
- 11 replies
- 1.9k views
I can’t seem to find any option to change the time locale in invision suite . Is this a server side setting? I’m wondering where this is controlled? It is important when working with people across the pond , things affected are , activity stream , posting time etc . Any help is appreciated
Last reply by Marc, -
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- 1 follower
- 9 replies
- 850 views
Hello, I left everything working before I went to bed and today I come back to this? I have confirmed that it is the IPS software that is giving the error by installing another software on the main domain which works fine. Moving IPS to a subdomain throws the same error. Different browsers tried, clearing cookies tried. Any help on this?
Last reply by Randy Calvert, -
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- 4 replies
- 684 views
Can't figure out this error ... can someone please help me, my site is down and I can not login to the forum and admin. thank you [30-Jun-2023 20:45:03 UTC] PHP Fatal error: Uncaught Error: Attempt to assign property "timezone" on null in /home/godubois/public_html/system/Member/Member.php:211 Stack trace: #0 /home/godubois/public_html/system/Log/Log.php(107): IPS\_Member::loggedIn() #1 /home/godubois/public_html/init.php(1034): IPS\_Log::log('Error: Attempt ...', 'uncaught_except...') #2 [internal function]: IPS\IPS::exceptionHandler(Object(Error)) #3 {main} thrown in /home/godubois/public_html/system/Member/Member.php on line 211
Last reply by Jim M, -
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- 1 follower
- 16 replies
- 957 views
I know about groups to restrict access to some sections to only some members. I am currently using it. Previously, when using bbpress, I was able to also restrict some access based on ccaps (custom capabilities in s2Member). This allowed me, for example, to restrict access to those who had purchased a specific course. Those customers could be in any of the existing groups so relying on "groups" to limit access is not reliable. I know I could grant access manually, to the clients, one at a time, and I might have to do that. However, does anyone know of a possible module that would allow limiting access based on other conditions than groups, especially if it could "und…
Last reply by Carole Asselin, -
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- 1 follower
- 8 replies
- 691 views
I am really lost and searching for help. My website, Keypro.com, about 6 months ago lost all the history regarding pictures and videos. I use you and Inmotion for my website so I am asking for help regardless of cost to try to resolve this. I am not sure if it would be this support or the other. I have several hundred members and am losing them due to this issue. So can some one reach out from here by phone or email to help me research this? Desperate!!
Last reply by Jim M, -
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- 4 followers
- 11 replies
- 1.7k views
There is a feature in vBulletin that I have always thought intuitive, where they show Members X (which is usually huge) amount and Active X amount (which is very small) at the bottom of of the site. Is there a way we can do this with Invision Community? If so, what would an 'active' member be by definition and what would an 'inactive' member be according to IC rules? If this capability is not possible with Invision Community, would it be possible to name a group 'Inactive' members and move them into this group (or just rename the members group to 'inactive members') by our own admin site definition? This seems possible from my perspective based upon my underst…
Last reply by Marc, -
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- 1 follower
- 3 replies
- 592 views
Hello, there. After enabling elasticsearch on IPB settings (and rebuilding the search index), the forum search always returns 0 results and any system that use the search, dont work either. Possible useful info: Lastest version of IPB installed Elasticsearch version 7.10.2 ES is running and I'm successfully using it via other software PHP ver 8.1 Nginx MariaDB Any help would be appreciated.
Last reply by Marc, -
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- 1 follower
- 3 replies
- 652 views
Have this Error: Any ideas ?
Last reply by Marc, -
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- 2 followers
- 10 replies
- 661 views
Seems that it occurs when topic title has been changed, although that might be a month ago.
Last reply by Marc, -
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- 3 replies
- 672 views
Hello, I did an upgrade you required and now no one, including me, can access the website. I need help. I pay for it every month. What else do you need? If you can't fix it, please refund my money and STOP charging me for the website and Invision Services. I have changed computers 3 times since I started this website. Robin Helm
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 575 views
Used my license but it doesn't work here on IPS too. If you go to a review on downloads file, type, and hit save, nothing is saved. The database column is NULL.
Last reply by Jim M, -
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- 2 followers
- 16 replies
- 893 views
My forum stopped sending emails again. I'm currently using AWS SMS. Everything seems to be working fine on the SMS side according to the AWS SMS dashboard. Emails sent from outside the forum seems to coming through just fine. Also, I have an error with repeating log entries that will not repair. Any help will be greatly appreciated.
Last reply by CrashPush, -
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- 2 followers
- 1 reply
- 728 views
On my 4.7.11.1 site, I only have email/display name enabled (no Facebook, Twitter, etc). We have a single account that 3 different people use to share admin duties. For example Adminer with a gmail account of Adminer@gmail.com. Then we each have our regular user accounts Alvin, BillyB and Chis. On my site when I'm working as Alvin and logout and go back to the site ... I click on "existingUser?SignIn" I can then log in as Adminer. Logout and log back in as Alvin. When I come here to invisioncommunity.com we created "group" account here using the Adminer@gmail account and then I have an account of my very own using my actual name like Alvin and my personal email acco…
Last reply by Marc, -
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- 7 replies
- 715 views
Need help with resolving the issue with 4.7.11.1 upgrade Seeing this below and nothing is working even after trying manual installation.
Last reply by SingaporeBikes.com, -
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- 2 replies
- 518 views
...or is it only in conf_global?
Last reply by STLAR, -
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- 2 followers
- 20 replies
- 1.7k views
I am having an issue with resizing images in the forum. When I double-click an image that I have pasted into the thread, I get this message: Something Went Wrong. Please try again. Any ideas? Thanks
Last reply by Jim M, -
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- 1 reply
- 510 views
Google sends must fix policy violations for single pages without content like the login page. How do I remove ad code from a single page?
Last reply by Jim M, -
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- 1 follower
- 12 replies
- 703 views
Hi. I recently updated forum to latest and cleared cache. Now I can't write new posts. I get this error in console: caught SyntaxError: Invalid or unexpected token (at ckeditor.js?v=afda5a8f901687772231:24:41409) Website: https://miuipolska.pl/forum Clicking doesn't expand the editor:
Last reply by SeNioR-, -
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- 2 followers
- 3 replies
- 780 views
Hello, I'm messing around with the push notifications to mobile devices and I noticed that when I click "enable in this browser" for both Chrome and iOS I am not getting the "Enabled in this browser" confirmation, even though I get a popup to accept or deny permissions. When I enable the push notifications via notification settings and accept the prompt, it gets stuck on "enabling..." Any suggestions? I checked the support tab and under the "Push Notifications" box it says no issues are detected.
Last reply by Marc, -
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- 2 followers
- 8 replies
- 818 views
My upgrade is frozen with this on the screen.... Incorrect string value: '\xED\xA0\xBD\xED\xB8\xB4' for column 'mt_title' at row 2678 /home/MySite/public_html/applications/core/setup/upg_107600/queries.json - query #2 ALTER TABLE `ipb_core_message_topics` ADD KEY `mt_alert` (`mt_alert`) What should I do?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 723 views
I've run into an issue with SMF imports. I do one import from an SMF database. Works. Then I do a 2nd import from another SMF database. During the post rebuild, the following error is thrown: TypeError: Unsupported operand types: string - string (0) #0 /var/www/applications/convert/sources/Software/Forums/Smf.php(218): IPS\convert\Software\Core\_Smf::fixPostData() #1 /var/www/applications/convert/extensions/core/Queue/RebuildContent.php(219): IPS\convert\Software\Forums\_Smf::fixPostData() #2 /var/www/system/Task/Task.php(47): IPS\convert\extensions\core\Queue\_RebuildContent->run() #3 /var/www/applications/core/modules/admin/system/background.php(87): I…
Last reply by Driven 2 Services, -
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