Etienne AApril 29 in Technical Problems
Hi, good morning,
Recently I have updated my Invision Community to the latest version. Since this moment I am not able to (re)activate the application 'Videos' from MichaelJ. I already contacted the author of this application but he advised me to contact Invision Community Support as the application is up to date and should be working. It seems like something is wrong in the software.
Could you please advise how to solve this? Is there any possibility to overrule the locked application?
Thanks in advance for any support.
If you go to ACP -> Support, is the application still listed there as an issue with PHP 8 compatibility?
Hi, thanks for your quick response.
No, it's not listed as an issue with PHP 8 compatibility. The author also confirmed that this application is PHP 8 compatible.
Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
Okay, thanks for investigating this issue.
Could you please give any prognosis in terms of timelines? A lot of customers and members use this external application.
We are unable to provide timelines for the fixing of issues unfortunately.
I confirm that I have verified the same thing on an app. Even when removing the file reported in the scanner, the app remains locked.
Could you please give an update on this? Do you expect to provide a fix for this in next update?
Could you please provide access? I would like to investigate on your installation if this is still happening.
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section.
We look forward to further assisting you.
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