Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
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- 2 followers
- 5 replies
- 454 views
How do you add the gallery app after you have purchased the ips suite? I can't find where to purchase it so I can add it to my site.
Last reply by Jim Kelly, -
- 2 replies
- 207 views
Hey, I was wondering if there was a way to remove the gallery categories and just have all the photos together on a main index?
Last reply by Solomon O'Neill, -
- 1 follower
- 3 replies
- 257 views
Screenshot: http://prntscr.com/f5uqm4 Upgraded my forums and lost my messages icons
Last reply by sudo, -
- 1 follower
- 3 replies
- 267 views
Where do I upload a new default avatar to in 4.X ? I want to replace the stock one with a custom one. I know how to change it in 3.4, but not in 4.X
Last reply by La-li-lu-le-lo, -
- 4 replies
- 376 views
I'm often making really long posts, and want to see more of the editor. In particular, to make it longer so it shows further down the page. I know it does it automatically if you paste or type enough stuff but it would be nice to increase it a few hundred pixels as default. Is it possible?
Last reply by Morrigan, -
- 1 follower
- 3 replies
- 182 views
1 Share the file link on facebook page - the file has permission to get it downloaded by guests 2 Open your facebook app click on the link 3 It opens the link in facebook temporary browser when we click on download button it opens a new window say chrome and flashes error (something went wrong .please try again) error code 2S119/1
Last reply by opentype, -
- 1 follower
- 3 replies
- 295 views
Sometimes when i or my users uploads a file to the Downloads and attaches screenshots to it, the upload fails and the user who uploaded the file is displayed with this "rubbish" data: Any idea what could be wrong and how to fix?
Last reply by jcdesign, -
- 0 replies
- 230 views
Hello, I would like my database title to be a unique ID number in this format, ID : 1, ID: 2, ID: 3 etc, not sure what I am doing wrong, any help would be appreciated Mad
Last reply by Mcardle, -
- 1 follower
- 4 replies
- 274 views
Hi @all, I notices that there is a problem with Google+ SignIn. If you follow these steps -> everything is fine, but at least you cannot SignIn, because there is a problem with the password. If you are prompted to enter a password ... you will get an error message. But the password for (for example) my google account is right. at the end, nobody can signin ...
Last reply by waccoe.com, -
- 1 follower
- 0 replies
- 213 views
Hi, why do spammers get email notifications? Simple question. Even after users have been marked as spammers they get email notifications. This makes no sense. In most cases they use one day email addresses and I get the bounce mail back. Is this a bug or a feature?
Last reply by Apfelstrudel, -
- 1 reply
- 212 views
Hello Is there any way to make it so that members of a certain group won't show up to other members in any of the member lists or thru the search function and everything else there is? I have created a group with everything turned off but its members still shows.
Last reply by GlenP, -
- 1 reply
- 234 views
Hi! My IP.Downloads stopped working, can upload new files just fine, but when i try to make changes to them, like adding a screenshot by uploading a new version it returns an error and removes the file (leaving me with just the description, no files or screenshots left. WHY does this happen all of a sudden? The error: INSERT INTO `downloads_files_records` ( `record_file_id`, `record_type`, `record_location`, `record_realname`, `record_size`, `record_time` ) VALUES ( 160, 'upload', 'monthly_2017_05/Bear_stl.ca3b9dde0076b358635b4d91593264bc', 'Bear.stl', NULL, 1494187506 ) IPS\Db\Exception: Column 'record_size' cannot be null (1048) #0 /var/www/fssweden_…
Last reply by BoXon, -
- 2 followers
- 7 replies
- 307 views
I'm in the process of upgrading to V4, and was extensively using IP.Content for my frontpage. I'm doing testing now, and it seems like the frontpage templates available don't include one that I would like, which is a very simple "show the entire article", like I have in my 3.x install. Is there a simple template for this? Thanks.
Last reply by Joel R, -
- 1 follower
- 7 replies
- 332 views
Greetings, for the past few days i've been having trouble trying to add a "View Bio" button which would open a popup with that persons staff biography. Currently i've got: {{if \IPS\Member::loggedIn()->language()->checkKeyExists( "core_staff_directory_bio_{$user->id}" )}} <br> <div class='ipsType_richText ipsType_normal' data-ipsTruncate data-ipsTruncate-size="4 lines" data-ipsTruncate-type="hide">{lang="core_staff_directory_bio_{$user->id}"}</div> {{endif}} Below is an image of how the message opens. We would like the Bio to do the same https://i.gyazo.com/23ae919acd6e5c1c51078107496511f4.mp4 It gets the informati…
Last reply by Rob Pearson, -
- 1 follower
- 8 replies
- 265 views
I have 2 licenses for IPB and I accidentally purchased something for the wrong license. Is there a setting somewhere in the client area that allows one to transfer components purchased to another license? anybody know?
Last reply by AndyF, -
- 1 follower
- 5 replies
- 356 views
Hello We have found the design of the sidebars menu (as shown below) very useful and would like this or a similar thing on our website. Is there a guide for creating this like the IPB release notes guide or can anyone help? Thanks Rob
Last reply by opentype, -
- 1 follower
- 0 replies
- 197 views
Hello ! I've just noticed that a member can edit his old posts, even if he is moderated. The member did it himself to post bad words and I was also able, using his account, to edit his old posts too. His account is now banned. How can I prevent members whose account is moderated from editing their old posts ? Thank you.
Last reply by SecondSight, -
- 0 replies
- 274 views
Hello We have found the design of the sidebars menu (as shown below) very useful and would like this or a similar thing on our website. Is there a guide for creating this like the IPB release notes guide or can anyone help? Thanks Rob
Last reply by Rob Pearson, -
- 1 reply
- 211 views
Hello @-RAW- and everyone So on our website we have set the award to be issued by the account 'British Borders' as shown below: However when an award is being issued the above setting is not detected for some reason and instead the award is granted to you by yourself as shown below: This has always been the case and we are eager to resolve this.
Last reply by Simon Woods, -
- 0 replies
- 248 views
Can anyone give me any advice please. I have a Guestbook and it is linked to our website and forum there are some 5,000,000 if not more entries World Wide. I however am starting to realise that IPB Board is moving more and more to PHP 7 now my prediciment is this the guestbook will not work with PHP 7, and the writer of the software who did it for me has stopped working, and I can no longer contact him, I paid for the guestbook outright so the copyright is mine. Is it simple to get it to work with version 7 PHP if not do you know of anyone who could fix it for me. I really cannot afford to lose it under any circumstances, it really is a must have. …
Last reply by Calvin39, -
- 1 follower
- 0 replies
- 372 views
Dear fellow IPS customers, I am trying to grab data from my database about certain topic's and post do you know or have examples or a some un-written guide which would allow me to grab that data?
Last reply by PedroNL, -
- 5 replies
- 393 views
Okay, so here's my problem... A few years back, two members on my community began exchanging messages. Nearly 500 pages of messages and quite a few years later and they have literally traveled across the world (Australia to the US), met up, developed a relationship, they became engaged and are planning marriage. They still converse through the original conversation on my site, though. Yesterday, the woman accidentally deleted the 500 page message while trying to delete something else and the guy isn't able to add her back into it. Neither am I. Any ideas how I can restore her to the message? I thought I might be able to go into the database via phpMyAdmin and find her mem…
Last reply by Morrigan, -
- 2 replies
- 183 views
Hi, I think i've started to chase ghosts with this now, but after several hours of debugging my own code and curls, i cannot find any errors with it myself. If i for example update "core/members/13" (I am member 13), i only get "NULL" as the content, regardless of what i write. Request is attached as "request.txt" (parsed request) and response as "response.txt" If i set any value in the "About" field on my profile, i can get it, but when I POST the query it is NULL. Can you guys please help me to find what issue I am having with this? You will probably say "do this" and i will feel stupid Thankful for your answer! Regar…
Last reply by Peter Persson, -
- 4 replies
- 316 views
Hi - I'm sorry if this has been covered, I did search, but couldn't find anything. Invision support have kindly done our upgrades for me over the past few times.. I've had problems with ftp in the past, and lost confidence in doing it myself. However, they have said that now we have version 4, upgrading is simpler. I'm running 4.1.19.1 and we now have the notification to upgrade to 4.1.19.3. Can I confirm how this now works, is it done more automatically from within the AdminCP, or will I need to use ftp? Many thanks.
Last reply by Randy Calvert, -
- 5 replies
- 245 views
Hello; Is there an option to get last created topics in "Stream" tabs ? I think i have missed something Thanks
Last reply by Simon Woods,