Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
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- 1 follower
- 17 replies
- 7.6k views
I would like to have a bigger avatar on topics. Something like 250x250 pixels. Is there a way to make the avatar bigger?
Last reply by Smartlink, -
- 0 replies
- 247 views
Well done Invision Power Services !!! I can remember the days of vb 3 when i would take vacation from work to update my site and it would take all day!
Last reply by AmericanRev2, -
- 0 replies
- 184 views
I want to display clubs .... based on criteria not my clubs.... but to promote clubs.... may be with extra field value... How can this be done?
Last reply by Saurabh Jain, -
- 2 followers
- 5 replies
- 210 views
Just upgraded and noticed that when there are members viewing a certain topic/post that the forum no longer shows at the bottom who is viewing. I have searched the marketplace and could not find anything, or is there a setting in the ACP? My members miss that feature. if there is a plugin/widget could you post a link to it please? Thanks
Last reply by newbie LAC, -
- 5 replies
- 223 views
is there going to be an update for this because i use to have it and its not working any more or if any one know how to fix it
Last reply by Rhett, -
- 2 replies
- 198 views
how do this work i see that ips pick and chose who will show up on there leader board i see that some members has less post and they are showing up i dont get i want to under stand this more for my test site
Last reply by sweethoney, -
- 1 reply
- 204 views
So I've tried to open page builder on my homepage and it pops up with the URL at the top as my URL following "?&_blockManager=1" but it doesn't pull up the block manager. It works on my other two pages, however.
Last reply by Daniel F, -
- 5 replies
- 201 views
So, I assume IPS took that feature out when 4.x came out? I just lost a month's worth of stats I was transferring over from notepad on my phone into a post because I deleted them as I typed the contents into the editor, then somehow my browser went backwards to another page and lost all my data. This was a very useful feature for this same type of situation, where the browser screws up. Now I'll never have these stats.
Last reply by Midnight Modding, -
- 1 follower
- 2 replies
- 248 views
I have a support ticket in about this, but thought I would seek help from the community as well. I need help understanding how e-mail notification settings work. The complaint from my members is that even though they have gone to the notifications page and changed "Method to use for content I follow automatically" to "Do not send me notifications" and unchecked e-mail from all settings in the notifications page, they are still getting e-mail digests. I checked the "Manage followed content" page for some of the users who can't seem to resolve this and noticed pages and pages of followed content, with the notifications set to a variety of daily/weekly/monthly…
Last reply by Morgin, -
- 3 replies
- 232 views
Today I changed the website password from my client, and tried to log in as an Admin. The site has stopped loading completely for my IP address. Anyone that uses my wifi cannot connect to my website. However my website loads fine for everyone else. It keeps telling me that it is timed out. Can someone direct me on how to log into my site? This site can’t be reached enchantedliterature.invisionzone.com took too long to respond. Search Google for enchanted literature invisionzone ERR_CONNECTION_TIMED_OUT Apparently it is a firewall block. Does anyone know how many times you must fail the password to be locked out?
Last reply by sweethoney, -
- 1 follower
- 1 reply
- 218 views
Why is the calendar event showing all the content on the main forum page in the "Upcoming Events" that was placed in the description editor? Takes up way too much room. Thanks
Last reply by Genestoy, -
- 1 follower
- 5 replies
- 300 views
I went to move a topic today to another forums subcategory and the forums subcategory I want to move it to was "greyed out" in the list, why? IPS just upgraded my forum and I never had this problem before. Thanks for any help
Last reply by Genestoy, -
- 5 replies
- 206 views
Running Invision Community v4.2.0 Beta 5a The manage blocks icon no longer works. Have tried disabling all Apps & plugins. Recached several times,even on default theme it doesnt work. Any ideas appreciated please.
Last reply by Adlago, -
- 1 reply
- 317 views
Hello! I have problems adding css styles to my blocks (like portal - Home/Portal) in IPS 4.1.x. Reading the Guides, there is some talk about "custom.css" which - according to the guide - "... Instead, all of your changes should live in the custom.css file at /core/front/custom/. You can create other CSS files within the custom directory if you wish and these will also be included. CSS files in the custom directory are not modified by the IPS4 upgrader, meaning your changes will safely persist across versions. ..." Okay ... but where is /core/front/custom? It does not exist on the file system - there is ../application/core/ but no "front" beyond that one. …
Last reply by Adlago, -
- 1 follower
- 0 replies
- 408 views
With new upcoming update 4.2 I was thinking about reinstalling my community from scratch. I'm having large problems with my current community like applications not working properly, language strings missing, group permissions not saving/showing, warning points not expiring and other minor issues. I would like to do a fresh 'new' install of the suite and plugins/applications and afterwards just do SQL INSERT containing articles, forums, posts, user accounts and nexus purchases. Then probably some kind of trigger to re-index or re-cache all of the new data in the database. Does anyone know if that is possible? I'm probably going to try it on my test install with the 4.…
Last reply by Rolle, -
- 6 replies
- 316 views
hello, my website www.gametecharabia.com has some google adaptive ads but sometimes they go huge and destroy on how the website work is there a way to make it work with out destroying the layout ?
Last reply by Mack_au, -
- 4 replies
- 233 views
say my location keeps changing once in ten days...or fifteen days I want to make a page with Google map showcase... so any 1 can track me.... Suggest me how this can be done in IPS
Last reply by Saurabh Jain, -
- 1 follower
- 1 reply
- 185 views
I am getting from 2 to 5 emails for the same validating member, why so many? How do I fix that? Support ticket? Thanks
Last reply by Stuart Silvester, -
- 2 followers
- 4 replies
- 246 views
I need to make the "dot" and "star" icons to the left of the posts larger as I have members complaining that they are way too small on their tablets for their fat fingers! Anybody know an easy way to do this? As always thanks for any assistance!
Last reply by Genestoy, -
- 1 reply
- 204 views
Just converted to version 4. I AM helpless, clueless, careless, useless and hopeless. So. Silly question but I have a video page that does not play video. any ideas. http://www.theskiskool.com/index.php?/ski_video.html/ Capt Jeff
Last reply by Steph40, -
- 1 reply
- 229 views
Hi All, I need to track my customers who are downloading files from our site but can only figure out how to do this by clicking the "Who Downloaded This?" which cannot be exported to any type of csv file. Is this functionality built in? thanks!
Last reply by S P, -
- 2 followers
- 6 replies
- 244 views
I can't google map to embed on my sites. I have checked my setup, and before I continue even more investigation I need to know. Does it work on your sites running 4.1.19.? When i paste a link like: https://www.google.no/maps/dir/Oslo/Trondheim/@61.6463306,8.088392,7z/data=!3m1!4b1!4m14!4m13!1m5!1m1!1s0x46416e61f267f039:0x7e92605fd3231e9a!2m2!1d10.7522454!2d59.9138688!1m5!1m1!1s0x466d319747037e53:0xbf7c8288f3cf3d4!2m2!1d10.3950528!2d63.4305149!3e0?hl=no It just shows an error - The Google Maps API server rejected your request. Invalid request. Invalid 'center' parameter.
Last reply by jair101, -
- 2 replies
- 204 views
I have looked but can't seem to find where to set the unread content so that it takes the member to the "last" post in the topic? Topics that have several pages are a pain to get to the last page and the last post(s). Thanks for any help steering me in the right direction!
Last reply by Genestoy, -
- 0 replies
- 224 views
How to place a plugin on top of the screen from the block manager? currently it's possible only to place it above the Forum blocks but it looks too bad.
Last reply by Ziv Grosu, -
- 2 replies
- 199 views
Hello, I purchased Commerce and Blog applications from invision power, I have noticed though that my license recognizes that I have purchased the items but the items don't show up for download in the applications section of my admincp. Any help here? Thank you.
Last reply by Higuy0900,
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