Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,915 topics in this forum
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- 2 replies
- 325 views
Uploaded files and run upgrade. It completed successfully, but both admin cp and main board are giving me white pages. How do I fix this ?
Last reply by Daveo16, -
- 1 reply
- 224 views
The staff directory will only allow me to add a member once. Whats up with that? I need to create multiple groups with members in each group. For example, we have a marketing team and a graphics team. Well, one of our members is on both teams. How do I add him to both?
Last reply by MADMAN32395, -
- 2 followers
- 2 replies
- 463 views
Hello ! Is it possible to change the test url of my community ? Thank you !
Last reply by SecondSight, -
- 1 follower
- 2 replies
- 265 views
See attached image. I get the words "Like" as text and not the grey heart on mobile view. All works fine on desktop view with a grey default like icon.
Last reply by Trevor Carey, -
- 1 follower
- 2 replies
- 219 views
I am making a new site... and it has been told to show sponsors... Which is the best place pl advise
Last reply by Fosters, -
- 2 replies
- 336 views
Hello everyone Who can make a new hook with Total Time Spent On Forums for v4.2?
Last reply by Dagoss, -
- 1 reply
- 226 views
Hello, I'm trying to upgrade my community, but after all the steps I got this issue: Unknown column 'log_ip_address' in 'field list' ****/applications/core/setup/upg_101100/upgrade.php::561 INSERT INTO `core_member_history` ( `log_app`, `log_member`, `log_by`, `log_type`, `log_data`, `log_date`, `log_ip_address` ) VALUES ( ?, ?, ?, ?, ?, ?, ? ) How can I solve it? My community is offline because of it. Thank you, Alex
Last reply by Faqole, -
- 2 followers
- 10 replies
- 312 views
Not sure how this is happening, but it is. I assume through facebook log in. Can't see any settings anywhere regarding this?
Last reply by mark007, -
- 1 follower
- 2 replies
- 236 views
Just upgraded to 4.2.1 Everything else seems fine but when anyone reads the forums you can click onto a topic, read page 1, but when you click to go to next page it just says 'loading' and sticks on that? Any ideas?
Last reply by Sheffielder, -
- 1 follower
- 5 replies
- 320 views
Internal Server Error (4.1) if I try to upgrade or install an application... I got this in Server error log, would someone help to get this sort out? test/admin is my administrator folder... [Fri Aug 04 20:24:32.252267 2017] [:error] [pid 28059] [client 24.*****] ModSecurity: Input filter: Failed to create temporary file: /root/tmp/20170804-202432-WYUQP4CaM6Krxv4lPnpGnwAAABA-request_body-vuGXcO [hostname "www.domain.com"] [uri "/test/admin/"] [unique_id "WYUQP4CaM6Krxv4lPnpGnwAAABA"] [Fri Aug 04 20:24:32.252643 2017] [:error] [pid 28059] [client 24.*****] ModSecurity: Input filter: Failed to delete temporary file: /root/tmp/20170804-202432-WYUQP4CaM6Krxv4l…
Last reply by James W, -
- 1 follower
- 10 replies
- 391 views
I've written elsewhere about the problems I'm having trying to upgrade to 4.2 so now I'm asking for help from anyone familiar with servers and software. I'm just a forum admin who spends money on forum software and web hosting fees. I can install, I can ftp and so on, but when there's a problem I need some help. I use shared hosting via Bravenet as my forum is only a small community. The ips4.php test file, which admittedly was designed for 4.1 still says my server is suitable for IP Board installation (I'm good to go!) and Invision tell me that nothing has changed in 4.2 - so it should work right? I've been in touch with Invision support who say it's nothing to…
Last reply by oogrmick, -
Hi Invision, I'm the lead of the web team at http://www.gta5police.com/forums and i'm having an issue when it comes to group images. For some odd reason, looking at someones profile, the badge looks like this It shows "CIVILIAN" suuuuper big. Help? Thanks, Div
Last reply by Divinityy, -
- 0 replies
- 237 views
Hi, I have admins that function as community managers. When new members create accounts with us, it is a Community Manager's task to list them as a new member and when new members are promoted on our forums it is the Community Managers job to change their rank on our Discord. What I'd like to know is if the following is possible: 1) Set things up so that our community managers receive an email every time a new member registers 2) Set things up so that when forum users are promoted in rank, our community managers receive a notification email. If so, please let me know how. Thanks in advance for any assistance.
Last reply by Aaron Figueroa, -
- 0 replies
- 243 views
Even though the settings require admin validations of new accounts, new members can post before being approved.
Last reply by rjlp_merged, -
- 1 follower
- 5 replies
- 329 views
Hi there! We were wondering if it was possible to use the Clubs, for example if someone was accepted to a Club, they would receive a Secondary Group promotion? Usually, we'd do this with the Collab application and Rules attached to it. Please let us know. Thanks!
Last reply by MikeChristopher, -
- 1 follower
- 7 replies
- 385 views
So when I upgraded to 4.2 - the posts no longer show the like button I had. So I went ahead and added an icon in the new reactions section. But now you cant really tell if you already liked something. I miss before where who liked it would show. How do you go back to the old way?
Last reply by Zephers, -
- 1 follower
- 0 replies
- 334 views
Hello ! I will soon have the time to upgrade to version 4.2 and I would like to see examples of clubs in order to have a better understanding of how it's working and know what to tell to my board's members. Can you show me urls of boards with interesting clubs ? Thank you !
Last reply by SecondSight, -
- 1 follower
- 4 replies
- 233 views
When I share a topic to Twitter, how do I determine what the image is that accompanies it?
Last reply by opentype, -
- 1 follower
- 1 reply
- 265 views
(is there a better place to report bugs on beta versions?) After upgrading to the new 4.2.2 Beta 2, all my users that do not have a custom avatar showed a broken image. The img code had an empty src: <img src="" alt="maimon_y"> When I changed the 'Default Profile Photos' setting to 'Generate profile photos from first letter of the member's display name' instead of 'Use the theme's default profile photo' - it worked fine. So it seems that something is wrong with the theme's default profile photo. To clarify: I checked with the default theme, unmodified and unchanged, all default settings. Also, in 'managing resources', the default photo - {resource="def…
Last reply by AndyF, -
- 1 follower
- 4 replies
- 267 views
Unless I'm having a blind moment I cannot see where one would set the groups permissions re Clubs - could someone post a screenshot please ?
Last reply by Bramah, -
- 3 replies
- 243 views
After upgrading to v4.2 the new "reactions" behave oddly. Basically, it appears that I (an Admin) can only "react" to posts by other Admins. Any ideas why this is and how to fix it?
Last reply by Westfield Sports Car Club, -
- 1 follower
- 11 replies
- 345 views
I was wondering is this possible.... We have ten participants and we want to ask users to vote for them ..... How can this be done Regards Saurabh
Last reply by BomAle, -
- 1 follower
- 2 replies
- 368 views
I can not find away to manage the downloads, i.e. where there are versions that need to be deleted there dose not appear to be a way to do this, or am I missing something obvious?
Last reply by Wonko12, -
- 2 followers
- 3 replies
- 241 views
After the update all VIP members went to the members group. When I edit the member to chnage from "member" to VIP and save it will not change and still gets stuck as being an member
Last reply by Meddysong, -
- 1 follower
- 3 replies
- 697 views
Hey all, my name is Sean. I am part of a group that started a community which now has 2600 members worldwide and over 100,000 posts on our forums. Unfortunately the member who started the community, and is the one who is a programmer, or knows anything about IPS or forums, has decided to step down as an admin. Nearly all responsibility has fallen on me and frankly, I have no idea what I am doing. Since February we have had the issue where new members are unable to register. I am also unable to manually add a new member. Being that I am completely unfamiliar with running forums, and our founding member has stepped down, I am here looking for someone who can help. …
Last reply by Adriano Faria,