Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,921 topics in this forum
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- 2 followers
- 12 replies
- 772 views
Hello, I have a display bug in pages. I see in main page in FR – Humour : "updated by XYZ" and not "By XYZ" and this trouble I have only in this block. https://files.nospy.ch/BUG/IPS/2023-0515/Bug-Pages-A-Member.png https://files.nospy.ch/BUG/IPS/2023-0515/Bug-Pages-A-Guest.png I deleted the block i recreated nothing to do
Last reply by Marc, -
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- 2 followers
- 2 replies
- 569 views
Hi, We use Elastic Search to power activity streams / search. We created a activity stream to replicate the old "View New Content" functionality. Our users complain that the search results often show "duplicate" results. Contrary to what our users report, they are not actually duplicates but rather separate posts by different users. - But this only happens when two or more posts are posted at the same time. I have included screenshot below to hopefully show what I mean. It seems like such a minor issue yet is a common complaint on our forums. Any idea how to make it so that it only shows one result per topic? Thanks
Last reply by Marc, -
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- 3 replies
- 579 views
sorry in advance for my english When I put a URL link from YouTube the video is shown to me inside the message before it was published As soon as the message has been published I get an error of I can't post any video from YouTube
Last reply by Jim M, -
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- 2 followers
- 11 replies
- 823 views
Site 1 that I upgraded, Page Builder works just fine. (But ACP timeout isn't being honored.) Site 2, Page Builder isn't working. (But the ACP timeout works just fine.) I've tried clearing caches, changing the cookie prefix, and using a browser that I usually don't use except to watch Twitch streams and isn't working on there either. Even checked via another computer and still not working. (I have removed the custom cookie prefix setting.) Is there another setting available for rebuilding the content (html/js/etc) that I can try?
Last reply by Jim M, -
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- 2 followers
- 12 replies
- 713 views
Hi, I am seeing this lately. An empty notification for user deletion. See screenshot. I don't know which DB table I should be looking into to see if there is actually any account deletion request. Thank you in advance.
Last reply by Jim M, -
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- 1 follower
- 12 replies
- 694 views
The plugin "groupcoloronuserlink" was not compatible, and so I removed it. But it still seems to appear in this error log in the MySQL table "nin_core_logs". The forum loads with some errors and the top of the page displays [[Template core/global/global/includeJS is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I've tried manually setting the theme to default theme, it didn't help. I tried changing it to recovery mode, AdminCP was still inaccessible.
Last reply by Marc, -
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- 5 followers
- 37 replies
- 3.7k views
Hi, I have been using Invision for 6 months now, and have in general been very impressed with it. I use my site for customer support, and I also use subscriptions and plan to introduce product sales as well. As part of this update in the way I am running my business, I want to do a lot more with metrics, and integrations to other systems in order to do more with automation. Google now suggests that you swap all analytics over to GA4, so I did, and my initial sense of this is very positive. However, it does not give me any metrics on conversions/monetization through my site, and this kind of defeats its purpose. Can someone please advise or give so…
Last reply by asigno, -
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- 1 follower
- 6 replies
- 650 views
Unfortunately, the cookie popup still appears upon refreshing the page. I tested it on the default template, and the issue persists. I cleared the cache, Cloudflare cache, and the problem remains the same. Could you please verify this? BimmerTech - Forum BMW - Najlepsze forum BMW - Google Chrome 2023-07-25 12-32-27.mp4
Last reply by Grafidea, -
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- 1 follower
- 10 replies
- 854 views
Hello, we wanted to upgrade to 4.7.12 today, however the database check found a problem before. Apparently it is because the profile field with ID 1 is no longer present. FYI. We recently removed that very profile field because it contained information about AIM that no one uses today anyway. Likewise, we removed some other old profile fields that no one needs anymore. Our instance originally came from a vB import. How to do the upgrade now?
Last reply by Marc, -
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- 1 follower
- 6 replies
- 605 views
Dear, I am the owner of a self-hosted invision community but due some intern problems we have not done the updates for a long time. We have tried to fix this by updating but unfortunatly this broke the site and we had to put back the back-up. I am currently unaware how to proceed and was wondering if someone could give me directions or take a look at the issues. Thanks in advance. Kind regards, Tendonsie
Last reply by Marc, -
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- 1 follower
- 25 replies
- 1.3k views
We can't figure this one out. The error occurs sometimes when a member attempts to upload an image. I just tested uploading images and could not trigger the error. Here's one example from the System Log 07/20/2023 01:37 PM upload_failure InvalidArgumentException (0) #0 /home3/ultravio/public_html/content/system/File/File.php(326): IPS\_Image::create('') #1 /home3/ultravio/public_html/content/system/File/File.php(436): IPS\_File::create('core_Attachment', '20190624_Rothen...', '', NULL, false, NULL, true) #2 /home3/ultravio/public_html/content/system/Helpers/Form/Upload.php(755): IPS\_File::createFromUploads('core_Attachment', NULL, NULL, NULL, NULL, 0, …
Last reply by Marc, -
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- 2 followers
- 12 replies
- 1.3k views
I have been noticing this on IPS website. Is this something new, or is this built into the default core?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 555 views
Error: Access to undeclared static property IPS\nexus\extensions\nexus\Item\MiscellaneousCharge::$nitialInterval (0) #0 /home/----/public_html/applications/nexus/modules/front/checkout/checkout.php(1249): IPS\nexus\Invoice\_Item->__get('nitialInterval') #1 /home/----/public_html/init.php(932) : eval()'d code(749): IPS\nexus\modules\front\checkout\_checkout->_pay(Array) #2 /home/----/public_html/system/Helpers/Wizard/Wizard.php(181): IPS\nexus\modules\front\checkout\xxxxx->_pay(Array) #3 /home/----/public_html/applications/nexus/modules/front/checkout/checkout.php(170): IPS\Helpers\_Wizard->__toString() #4 /home/----/public_html/system/Dispatcher/Controller.php…
Last reply by Marc, -
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- 1 follower
- 1 reply
- 495 views
Problem is When I search any document I am getting this error but when I clear cache from support tool this will work .Please provide me solution for this.
Last reply by Marc, -
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Is there any files that could be blocking an smtp server from sending emails? I use alt smtp settings to test if the problem is script-sided and the emails deliver successfully. When i change smtp to the ones i want to have i get an error, is there any chance that the issue is still with invision? (I recently migrated servers)
Last reply by pan pan, -
- 9 replies
- 731 views
Hi Guys What do I do about this message please? Just do what it says?
Last reply by 15Degrees, -
- 2 replies
- 388 views
Hi Guys I don't know if this is a bug or a config issue but here goes. 1. Member user opts to change display name 2. Gets redirected to LifterLMS account page 3. Select Account Details 4. Change Name press update 5. Click to go back to the community (menu item on nav bar) 6. Community loads and Name not updated. Sees old name 7. Log out 8. Log back in and name changed ok Any ideas on this? We are using SSO plugin to link WordPress and Invision so Im not saying this is an Invision thing im just looking for ideas as its not ideal that the user has to log out before seeing the name change. Or is this a cron thing with the log out kicking off t…
Last reply by 15Degrees, -
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- 2 followers
- 14 replies
- 1.4k views
Hello, 🙂 Some of my board’s members sometimes can’t access a forum on my board. It’s the favourite forum on my board and one must have posted 5 messages to access it. What can be the reasons why some members have random access to this forum when they should be able to access it all the time ? Is there an option like « Number of members who can access this forum ? » Members say that can’t access the board and they get an error message saying : 2F176/1 error. Another one told me he got an http 500 error. But they can access topics where they have ben quoted. Can you help me fixing this ? Thank you, 🙂
Last reply by Marc, -
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Bulk Email
by SC36DC-
- 2 followers
- 7 replies
- 572 views
I recently migrated to the cloud from self-hosting. My question is, if I set my email settings to: Am I able to send Bulk Emails to all the members of my forum? I tried doing so yesterday, and they were not sent out. I looked at the Email Error Logs, the email I attempted to send says this in the error field: Could someone please explain what do I need to do in order to send bulk emails? Thank you for any help with this.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 651 views
Hi Guys Any ideas why my icon set is not showing the colour and is just washed out?
Last reply by 15Degrees, -
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- 3 followers
- 4 replies
- 700 views
I found an issue regarding author responses to reviews in the downloads app: Create a downloads category where reviews are allowed, but only after a file actually has been downloaded. Upload a file in said category. Do NOT download it for yourself! (This is the usualy scenario, because the author of a file already has the file, so there will be not need to download it.) Log in as another user, download the file and leave a review. Now log in again as the file's author and try to respond to that review (again: WITHOUT downloading the file in the first place). Current behavior: You are allowed to write an author's response. However when you …
Last reply by term2323, -
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So, I've noticed that if you buy a theme from the marketplace, you can download it and when you upload it on a new website it will not work, which is fine. BUT, If you copy the theme you bought from the marketplace and you download it, and upload it on another website, it will work perfectly. I saw my themes uploaded on the marketplace for free on other websites. In my opinion, you should not let them copy it or download it if it's from the marketplace. I wanted to upload a few new themes with some pretty insane settings and features, but since I saw this, I said I will wait until you fix them. Cuz I don't want my new theme to be stolen and used by everyone …
Last reply by Alexandru, -
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- 1 follower
- 2 replies
- 605 views
Hi, I enabled topic/post archiving here, with the following parameters: last post: more than 10 years unpinned The system informs that there are 95.305 topics that match this condition, which represent 7% of our total topics. After several days, these posts were archived, but we ended up with several really old topics that weren't archived. The 95.305 number seemed off, since we are online 20+ years with over 1 million topics. Upon further investigating this, I found out that topics that contained the value '3' in the forums_topics.topic_archive_status columns weren't archived. I don't know what this value '3' represents. Maybe a flag for to…
Last reply by Gabriel Torres, -
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- 2 followers
- 2 replies
- 465 views
Hello all, No follow for external links is switched on by default, i need an option to switch it off for a advertisement URL. How do i do that (for an admin user, me)?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 627 views
Hi. We have just finished converting our SMF forum over to IPS and I received a warning about usernames being as login credentials. I intended to change username to email address as the credential, but I have no idea what is meant by 'standard' and 'converter'. Further, I have read various threads here which indicate potential problems with these settings. Please advise before I make changes. Thanks.
Last reply by Marc, -
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