Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,957 topics in this forum
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- 2 followers
- 1 reply
- 368 views
I have a member that has reported that he often gets an error when trying to upload an image into a post. Could someone please explain this error code? Thank you.
Last reply by Marc, -
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- 2 replies
- 583 views
Hi guys, I am experiencing an issue with an upgrade. Stalled out on me with the following message: We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php71) I get the issue regarding the path not being able to begin a .php session - but when I migrated servers I no longer use cPanel, but rather Interworx. Will the IP software work on a non-cPanel server? I'm stalled out and would appreciate any guidance you can provide. I called my host and they suggested I try you…
Last reply by Miss_B, -
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- 2 followers
- 7 replies
- 823 views
Hey folks, a very rookie question here I am sure, but I don't know where to place some adsense code, my instructions to get started with adsense is to copy paste some code between the head tags, can you please tell me where the head tags are? Thanks!
Last reply by Marc, -
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- 3 followers
- 6 replies
- 739 views
Hello we have a problem that has never occurred before. During the user registration process the captcha is not loaded and prevents the completion of the operation. The captcha, whatever it is - google, hcaptcha and others - appears only occasionally and randomly and, in this case, allows registration correctly. We do not have any captcha plugins installed and the Invision Community version is v4.7.12 I kindly ask for your assistance Regards Enrico
Last reply by Marc, -
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- 2 followers
- 4 replies
- 709 views
Normally when I spot a new member who has posted spam I go to his profile and click "Flag as a Spammer", and that deletes his posts. However once in a while, the poster is flagged as a spammer, however the post remains, and I don't know why?
Last reply by David N., -
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- 1 follower
- 1 reply
- 577 views
I created a custom page but I'm unable to add code to the pages <head> tag this seems like a pretty basic function for a custom page but can't seem to find the place to put my code in the header I'm needing to add this code only to the page I added <meta name="viewport" content="width=device-width, height=device-height, initial-scale=1.0">
Last reply by opentype, -
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- 5 replies
- 603 views
After failing tests at https://www.validbot.com/ for my site's SVG icon I had an exchange with a tech person there who said: In the standard ISP version it has: rel="mask-icon" but it should be rel="mask" and this is missing: type="image/svg+xml"
Last reply by Stuart Silvester, -
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- 2 followers
- 8 replies
- 809 views
Just testing a few things out on my live site: 1) Unable to sign in to Marketplace via ACP Clicked the "Sign in to Marketplace" button, selected my account and then... "There was an error authenticating with the Marketplace. Please try again later or contact technical support for assistance. The license key is not recognised. (invalid_request)" 2) Unable to update license key As an investigation into that above, I decided to see if my license key has changed as a result of the recent acceptance of the new terms. License key is the same - if I do a "Refresh license data" all appears well. But if I decide to ensu…
Last reply by Ryan Ashbrook, -
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- 2 followers
- 5 replies
- 585 views
I just noticed that Our Picks and the Our Picks feed is not working anymore. I click on "Promote" for the item to be promoted, yet it never shows up in "Our Picks" page, nor the "Our Picks" feed. But it did promote, because if I view that item again, the button is set at "Re-Promote" indicating that it was promoted. Also, it is not promoting to Twitter, or X anymore. Any feedback or direction is greatly appreciated, thank you 🙂
Last reply by Marc, -
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I can't get it to work
Last reply by Marc, -
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- 2 followers
- 3 replies
- 512 views
Hello IPS, I experience and issue with PayPal payments where specific scenario may be not handled properly. My report requires sensitive data to be provided so please tell me a way I can give it to you. @Marc Stridgen you can use what i already sent you. The issue I describe now started happening after upgrade of PayPal API you had within last few maintenance updates. 1. Payer process a payment 2. Payment is refused on Commerce side, transaction gets following status: Refused Payer cannot pay for this transaction. Please contact the payer to find other way to pay for this transaction. The transaction received payment reference from PayPal, …
Last reply by Marc, -
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- 2 followers
- 2 replies
- 514 views
Hi, We recently migrated to IPS. I've just become aware that none of the account name bans have carried across - I can live with that. What is more troubling is that more than 700 accounts* which have ever been suspended (over 19 years) - including a large number of account holders who requested 'time-out' limited suspensions - have had their IP and email addresses banned. * It is actually half that amount, but for some reason they all are entered twice, under two different dates. I can resolve this, but I have to go through each and every IP 'ban' and each and every email address 'ban', one-by-one, and remove them from the list. I am not happy - the c…
Last reply by Como, -
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- 2 followers
- 3 replies
- 669 views
On the ACP members when I hit the spammers filter I get this error.
Last reply by Como, -
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I upgraded my license to Classic. Downloaded a new package from my client area. Uploaded via FTP, overwriting duplicates. Here is my /applications/ directory, with some of the new (for me) apps highlighted: Here is my ACP > Applications page, with no option to install new apps: According to this guide, I should have new apps showing here. I have: "Checked for Updates" on the Applications page Refreshed license key (it shows all apps with a check mark) System Support > Clear System Cache
Last reply by Jim M, -
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- 1 reply
- 437 views
do these harm seo? or does it tag it no index so google doesnt see blank content? also this one i dont understand at all so if someone can shed light one it would be appreciated
Last reply by Randy Calvert, -
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- 2 followers
- 1 reply
- 653 views
Haven't been able to find any information on this. Can our site be compromised by installing a marketplace application?
Last reply by Marc, -
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- 3 followers
- 13 replies
- 760 views
My website is a photography website. So photo quality is important to us, but naturally there are constraints on what can be achieved. We do ask users to resize their images prior to uploading, but I do not have any restrictions on image size for save or for display set. (We are a very small forum, so if a members forgets to resize an image we ask them to fix that or we resize it for them.) I recently tested changes to uploaded JPG files. We are using GD with JPG and WebP Quality = 100. Any uploaded JPG file is altered as compared to the original JPG. The quality of the image is slightly decreased. Why is that? I had thought that setting JPG Quality = 100 would prev…
Last reply by annedi, -
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- 1 follower
- 7 replies
- 716 views
https://alloco.com.au/blogs/ if you go to my website and accept cookies no matter on what page it takes you to the root directory also on my custom homepage: https://alloco.com.au/ I get a console error
Last reply by Jim M, -
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- 3 followers
- 8 replies
- 1.4k views
The service has been paid for into June. Is there in outage? Why are users to our site getting a message This community is not available Please contact the community owner for assistance.
Last reply by Cybr3x, -
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- 3 followers
- 8 replies
- 1.7k views
http://url9376.thelotusforums.com/ls/click?upn=BBz..... It starts like that but doesn't work and goes to a 'server not found' page. I'm using Sendgrid for transactional emails like this. Any ideas please folks?
Last reply by abetts, -
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- 2 followers
- 5 replies
- 658 views
We are feeding forum topics via RSS that is imported into Wordpress. So here is the problem. Every night, our WP portal looks like this: https://d.pr/free/i/XB7WNAWe don't get the article images in the RSS-feed, instead we get the logo of the source of the articles, which is at the bottom of the post. However, during the day, we get the correct images in the feed, like this: https://d.pr/free/i/xNGt3nAlso, see the attached image for the RSS feed to get an idea how it comes out wrong. Why would the OG:image change during the day? How can I resolve this? I go crazy!
Last reply by Marc, -
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Hi IPB - Is there a way to re-run the latest upgrade? Everything upgraded fine except for the Forums application: Now my forums are down and system is telling me: Sorry, you do not have permission for that! 1C287/4 You are already running the latest version.
Last reply by Marc, -
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- 1 follower
- 9 replies
- 981 views
Every user who registers for our Invision instance receives a "Your registration is complete" email. We would like to disable the mail, as we have an external user management that already sends a welcome mail. The user will now receive two mails. I could not find an option in the IPS Notifications Settings. Does anyone from the community know a way to deactivate the mail for all new registrations?
Last reply by Michael Collins, -
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- 2 followers
- 15 replies
- 1.1k views
Hello, I am using the Most Used Tags application which is showing me the tags used on my forum posts. Through this I have noticed that when a tag is removed from a post it is not being removed from the database table core_tags. I did a clean up manually removing a lot of tags completely in each post, so now there are quite a few tags that are no longer in any forum post but they are still showing as present in the core_tags table. Can someone tell me why the tags are not being removed from the database table? For more info we are self-hosted and the tags were removed manually by clicking the x next to the tag at the top of a post. You can see the discussion…
Last reply by Marc, -
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- 2 followers
- 1 reply
- 495 views
It logs me out every 5 seconds. I've tried various devices, networks etc, Cloudflare is in developer mode so not caching... Your IP address does not match this session. Cancel that, this worked...
Last reply by Marc, -
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