Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
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- 3 followers
- 71 replies
- 3.5k views
Hello, After upgrading to PHP8 my pros site is no longer available, Please help It's possible that the theme does not support php8.0, or there's a missing component An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 449 views
I want to move from self-hosted to Community in the Cloud with a new project I am working on. But I am forced to use self-hosted, because 90% of the platform is gatekept behind higher pay... Why use Community in the Cloud, when self-hosting gives us the whole platform? Also, the marketplace is going away... This is heartbreaking and makes me want to jump ship to a different vendor. EDIT: Sorry, clarifying a bit: obviously Invision should make money. But this feels like Invision does not care about small-time customers anymore. Small-time customers willed this platform into existence. That departure saddens me. I cannot pay $1,000+ a month, but I can dr…
Last reply by Jim M, -
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- 1 follower
- 10 replies
- 974 views
Pretty sure you had someone reporting something similar on their own site recently too. Here's my current unread stream - I've read that top one (all pages of comments) a few times since that last post made.
Last reply by DawPi, -
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- 2 followers
- 1 reply
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I am getting this error, please can you help to fix this Invision? Also getting another error that is similar before Maybe it is to do with the length of the title of the custom package?
Last reply by Marc, -
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- 2 followers
- 6 replies
- 765 views
Hello, I've been using Stripe for years without any problems until now. But I've just noticed today that when I tried to add a new Stripe payment method (like Apple Pay, Giropay etc), It shows this error on my Dashboard. "There is not a webhook set up or it does not have all required event types enabled. The following events are required: source.chargeable, charge.succeeded, charge.failed, charge.dispute.created and charge.dispute.closed" This is happening all of a sudden now because I successfully added another Stripe payment option a few days ago. I set/made all webhook addresses on Stripe Dashboard properly and added Stipe's Web…
Last reply by Jipa331, -
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- 3 followers
- 7 replies
- 604 views
I am unable to create events. It gives error as follows:
Last reply by Marc, -
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- 2 followers
- 3 replies
- 448 views
Hi Guys Started testing our emails and noticed this one the email header image was huge. I deleted the image in settings but what is the recommended size please?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 718 views
Hi @Marc Stridgen again, I record a video to illustrate this diferencies the WYSIWYG block looks diferent by default in one or more columns, in horizontal cointainers and sidebar. So some issues are about this block.
Last reply by Marc, -
- 5 followers
- 12 replies
- 1.1k views
I have created a custom block (WYSIWYG) with some text. The block looks different depending on where I place it with Block Manager. In Forums, it has a white background: In Pages, it does not have a white background Questions: Is it possible to create a WYSIWYG-Block that looks the same on every page? Is it possible to remove the white background on the block, when placed in Forums? I need a solution without custom CSS (the blocks will be added by the community manager without CSS knowledge). A custom plugin is not possible as this is a Starter cloud package, where custom plugins are not allowed.
Last reply by Marc, -
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- 1 follower
- 4 replies
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Hi - Has anyone else received letters from Meta saying the Facebook API is not in compliance? Here’s a copy of one of the letters we got: All we use Facebook for is so people can use their FB credentials to log in to our forum if they want. Maybe the best move is to just disable it in the ACP and forget it exists? Any info would be greatly appreciated. Thx, dB
Last reply by sadams101, -
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- 1 follower
- 2 replies
- 809 views
After waking up this morning to work on our Invision Community, I was greeted by this error instead of our home page: Fatal error: Uncaught Error: Attempt to assign property "timezone" on null in /usr/www/oneseventhird/v3/system/Member/Member.php:205 Stack trace: #0 /usr/www/oneseventhird/v3/system/Log/Log.php(107): IPS\_Member::loggedIn() #1 /usr/www/oneseventhird/v3/init.php(1034): IPS\_Log::log() #2 [internal function]: IPS\IPS::exceptionHandler() #3 {main} thrown in /usr/www/oneseventhird/v3/system/Member/Member.php on line 205 Lines 203-205 of Member.php: if ( !static::$loggedInMember->member_id and isset( \IPS\Request::i()->cookie['ipsTimezone'…
Last reply by Jim M, -
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While adding new fields to a CMS/Pages database, if you go to the Display options tab, the Show Map & Map Size fields (for both listing and display views) are always shown. Those 4 fields are supposed to be visible only if the field type is Address. 🙄
Last reply by Marc, -
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- 2 followers
- 2 replies
- 533 views
Hello! In an attempt to fix an error in which our new website (new.173rd.us) was unsuccessfully drawing from the old site's (173rd.us) file directory, I initiated an unintended file transfer that has resulted in a loss of UI integrity and formatting. I'm assuming this is because the site can no longer find the CSS files to tell it how to look. The error message is as follows: IPS\File\Exception: CANNOT_MAKE_DIR (6) #0 /usr/www/oneseventhird/v3/system/File/FileSystem.php(306): IPS\File\_FileSystem->getFolder() #1 /usr/www/oneseventhird/v3/system/File/File.php(351): IPS\File\_FileSystem->save() #2 /usr/www/oneseventhird/v3/system/Theme/Theme.php(734): IPS\…
Last reply by Marc, -
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- 1 follower
- 3 replies
- 463 views
I've noticed alot are not working anymore, some still load however Example
Last reply by Marc, -
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- 2 followers
- 5 replies
- 552 views
We have changed from using this SSO plugin to using the the MiniOrange SSO to link between Wordpress and Invision. We are having issues with users who were logged in during the switchover, everyone else is fine. They can access WordPress but when they try to go to Invision they get a too many redirects error. We have logged everyone out of WordPress and also used the button in Invision to log all users out, but I don't think that actually worked. People are still getting the issue. The only way it seems to resolve is by going to an incognito window or a device they have never used before and logging in that way. Is there any other way to get around this wit…
Last reply by Michael Collins, -
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- 2 replies
- 383 views
Hi, I have a question here, my site have the language switch feature and is it possible we can based on the current language we select and show the specific forum categories ?
Last reply by DawPi, -
I'm in the process of performing a manual upgrade from IPB v 3.4.7 to IPB v 4.7.1 and it seemed to run smoothly until about an hour in and I got this error: Unknown column 'is_future_entry' in 'where clause' 1054 /home4/xwebs01/public_html/xguys/forum/system/Db/Select.php::446 SELECT * FROM `ibf_forums_topics` AS `forums_topics` WHERE forums_topics.forum_id=? AND forums_topics.approved=1 AND forums_topics.state != ? AND is_future_entry=0 ORDER BY forums_topics.last_post DESC LIMIT 1 It asks me to "Retry?" or "Continue" and no matter which option I select I get the same erro…
Last reply by Stuart Silvester, -
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- 1 follower
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- 457 views
I'm having a issue with my front page banner not showing up sometimes in Unreal Portal and not sure if this error is related to my error log UnexpectedValueException: Missing: /applications/uportal/Application.php (0) #0 /home/thesig5/public_html/forums/system/Patterns/ActiveRecord.php(148): IPS\_Application::constructFromData(Array) #1 /home/thesig5/public_html/forums/system/Application/Application.php(236): IPS\Patterns\_ActiveRecord::load('uportal', 'app_directory', NULL) #2 /home/thesig5/public_html/forums/system/Dispatcher/Standard.php(161): IPS\_Application::load('uportal') #3 /home/thesig5/public_html/forums/system/Dispatcher/Front.php(106): IPS\Dispatche…
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 522 views
Hello, I have always used the forum option with my records in some databases to create a forum topic for those records. I also used the topic for the comments and such. A while back I changed how this was done and no longer used the topics, so I deleted the old topics. Now I would prefer to return to using topics for the comments, but there does not appear to be a way to return the topics themselves. I tried the rebuilding options that state they will create a new topic if one does not exist, but that does not appear to work in this case. Any advice or am I out of luck?
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 508 views
It's been a while but never really did anything and even though I have adjusted the settings it doesn't do anything unless I'm missing something. The thumbnail images from the gallery page are very pixelated even on default settings and I changed it to 500x500 and still pixelated. Yet when I go on other sites they are not pixelated. 500x500 works also depend on the image also which makes it bad - The system had to take time for it to catch up and do it's thing, had over 500 images and so it has taken time to do each one 🙂 So resolved. 500x500 should be default hahaha
Last reply by Marc, -
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- 2 followers
- 4 replies
- 539 views
My community has a 'news' forum where users can post interesting news topics to share with other members, that are then converted to Pages Records in a 'news' database if they are interesting enough for our mods/admins to write stories about. I have noticed that the new Analytics button does not work on Page Records that have been created as a result of a 'Copy to Database' conversion. It works fine on the original topic, however. Example (Original Topic): https://www.sonicstadium.org/forums/topic/32776-sonic-the-hedgehog-idw-900th-adventure-another-ri-cover-reveal/ Clicking the analytics button works as intended. Example (Pages Record, Copied from Top…
Last reply by Marc, -
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- 2 replies
- 406 views
I am not seeing any way of doing this. How can I change my dev url from ******ecrew.com to localhost?
Last reply by theblackelk, -
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- 2 followers
- 15 replies
- 1.1k views
Hey guys, After I went AWOL from my forum for a few years, my site was completely overrun with spammers. Now I’m trying to clean it up, and already I’ve deleted hundreds of thousands of spam posts (literally – half a dozen spammers had ~50,000 posts each!) 😬 Anyway, I’m now cleaning up the long tail of ~1000 spammers who’ve made 50 posts or less. I’ve identified these on a spreadsheet, and am now ready to build my SQL query to do some mass culling. My question is… what’s the best way to tackle this? I can think of two possibilities. 1) Replicate the “Flag as spammer” function If I could use SQL to flag as a spammer, I could then use the built-in …
Last reply by Pseudonym, -
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- 1 follower
- 15 replies
- 1.1k views
Hello Today when I visited my board, I was logged out. When I try to login, I can't get in from any of my accounts. Asking for a new password, does not work either, as I don't receive any emails. UPDATE: I managed to get the reset email for my main account, changed the password. Still, I can't get into the backend. Therefore still … What to do?! Thanks Gunnar
Last reply by Marc, -
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- 2 followers
- 1 reply
- 368 views
I have a member that has reported that he often gets an error when trying to upload an image into a post. Could someone please explain this error code? Thank you.
Last reply by Marc, -
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