Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,921 topics in this forum
-
-
- 2 followers
- 2 replies
- 510 views
Hi, We recently migrated to IPS. I've just become aware that none of the account name bans have carried across - I can live with that. What is more troubling is that more than 700 accounts* which have ever been suspended (over 19 years) - including a large number of account holders who requested 'time-out' limited suspensions - have had their IP and email addresses banned. * It is actually half that amount, but for some reason they all are entered twice, under two different dates. I can resolve this, but I have to go through each and every IP 'ban' and each and every email address 'ban', one-by-one, and remove them from the list. I am not happy - the c…
Last reply by Como, -
-
-
- 2 followers
- 3 replies
- 659 views
On the ACP members when I hit the spammers filter I get this error.
Last reply by Como, -
-
I upgraded my license to Classic. Downloaded a new package from my client area. Uploaded via FTP, overwriting duplicates. Here is my /applications/ directory, with some of the new (for me) apps highlighted: Here is my ACP > Applications page, with no option to install new apps: According to this guide, I should have new apps showing here. I have: "Checked for Updates" on the Applications page Refreshed license key (it shows all apps with a check mark) System Support > Clear System Cache
Last reply by Jim M, -
-
- 1 reply
- 429 views
do these harm seo? or does it tag it no index so google doesnt see blank content? also this one i dont understand at all so if someone can shed light one it would be appreciated
Last reply by Randy Calvert, -
-
- 2 followers
- 1 reply
- 645 views
Haven't been able to find any information on this. Can our site be compromised by installing a marketplace application?
Last reply by Marc, -
-
-
- 3 followers
- 13 replies
- 750 views
My website is a photography website. So photo quality is important to us, but naturally there are constraints on what can be achieved. We do ask users to resize their images prior to uploading, but I do not have any restrictions on image size for save or for display set. (We are a very small forum, so if a members forgets to resize an image we ask them to fix that or we resize it for them.) I recently tested changes to uploaded JPG files. We are using GD with JPG and WebP Quality = 100. Any uploaded JPG file is altered as compared to the original JPG. The quality of the image is slightly decreased. Why is that? I had thought that setting JPG Quality = 100 would prev…
Last reply by annedi, -
-
-
- 1 follower
- 7 replies
- 703 views
https://alloco.com.au/blogs/ if you go to my website and accept cookies no matter on what page it takes you to the root directory also on my custom homepage: https://alloco.com.au/ I get a console error
Last reply by Jim M, -
-
-
- 3 followers
- 8 replies
- 1.4k views
The service has been paid for into June. Is there in outage? Why are users to our site getting a message This community is not available Please contact the community owner for assistance.
Last reply by Cybr3x, -
-
-
- 3 followers
- 8 replies
- 1.6k views
http://url9376.thelotusforums.com/ls/click?upn=BBz..... It starts like that but doesn't work and goes to a 'server not found' page. I'm using Sendgrid for transactional emails like this. Any ideas please folks?
Last reply by abetts, -
-
-
- 2 followers
- 5 replies
- 651 views
We are feeding forum topics via RSS that is imported into Wordpress. So here is the problem. Every night, our WP portal looks like this: https://d.pr/free/i/XB7WNAWe don't get the article images in the RSS-feed, instead we get the logo of the source of the articles, which is at the bottom of the post. However, during the day, we get the correct images in the feed, like this: https://d.pr/free/i/xNGt3nAlso, see the attached image for the RSS feed to get an idea how it comes out wrong. Why would the OG:image change during the day? How can I resolve this? I go crazy!
Last reply by Marc, -
-
Hi IPB - Is there a way to re-run the latest upgrade? Everything upgraded fine except for the Forums application: Now my forums are down and system is telling me: Sorry, you do not have permission for that! 1C287/4 You are already running the latest version.
Last reply by Marc, -
-
- 1 follower
- 9 replies
- 967 views
Every user who registers for our Invision instance receives a "Your registration is complete" email. We would like to disable the mail, as we have an external user management that already sends a welcome mail. The user will now receive two mails. I could not find an option in the IPS Notifications Settings. Does anyone from the community know a way to deactivate the mail for all new registrations?
Last reply by Michael Collins, -
-
- 2 followers
- 15 replies
- 1.1k views
Hello, I am using the Most Used Tags application which is showing me the tags used on my forum posts. Through this I have noticed that when a tag is removed from a post it is not being removed from the database table core_tags. I did a clean up manually removing a lot of tags completely in each post, so now there are quite a few tags that are no longer in any forum post but they are still showing as present in the core_tags table. Can someone tell me why the tags are not being removed from the database table? For more info we are self-hosted and the tags were removed manually by clicking the x next to the tag at the top of a post. You can see the discussion…
Last reply by Marc, -
-
-
- 2 followers
- 1 reply
- 486 views
It logs me out every 5 seconds. I've tried various devices, networks etc, Cloudflare is in developer mode so not caching... Your IP address does not match this session. Cancel that, this worked...
Last reply by Marc, -
-
-
- 3 followers
- 25 replies
- 1.4k views
Error: The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information. I can login using Firefox, but when I attempt to login with Edge, I receive the error above. I can continue to login and out (and back in again) using Firefox. I attempted to login using a private window with Edge, and I receive the following error message: Oops! Something went wrong. Please try again. So, took the site offline, I cleared system caches, and disabled all addons. I then tried logging using the same admin account, with a new private window (Edge), and received the same 'Oops' error mess…
Last reply by Marc, -
-
-
- 3 replies
- 372 views
The "Guidelines" menu item fails to save any specific permissions you set on Version 4.7.12. Please see below for an example: Normally when you click on the "Save Menu Item" the screen goes back to the Menu Manager main menu. But for this menu item I am consistently presented with the following screen instead: The new permissions are not saved and the "Publish this menu" button remains greyed out.
Last reply by Jim M, -
-
-
- 3 replies
- 479 views
Topic like this - my forum moved from cp0x.com to cp0x.com/forum, conf_global.php was changed, my license url changed as well. Now works only main page
Last reply by Jim M, -
-
Facebook (a.k.a. Meta) reached out to alert me that an action was required for them to continue letting me using the app I created in order to allow for Facebook login on my Invision Community. I detailed the purpose of the app (to offer the Facebook login to my community forum). They replied with: I have 3 days to comply or they're canceling my app. What should I do?
Last reply by Randy Calvert, -
-
-
- 1 follower
- 3 replies
- 712 views
When I try to login to Admin CP, I get the following: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now.You can try again by clicking the button below, or try again later. Nothing I do is working to let me have access...
Last reply by Marc, -
-
-
- 2 followers
- 2 replies
- 528 views
This week (after latest update) I noticed that the Spotify player is not working on my site - in articles. It seems to work in topics. For me, it is broken in mobile but I showed it to @opentype and he said it works for him sometimes and seems to not be related to Mobile vs Desktop. IDK. Is this an issue with IPS player code? Example URL https://ballofspray.com/articles.html/spraymakers-season-4-episode-15-what-matters-most-r3808/
Last reply by John Horton, -
-
-
- 1 follower
- 1 reply
- 462 views
Cause - in blog -> front -> view -> entry {{if $entry->canHide()}} <li class='ipsMenu_item'><a href='{$entry->url()->setQueryString( array( 'do' => 'moderate', 'action' => 'hide' ) )}' title='{lang="hide_title_blog"}' {{if member.modPermission('can_manage_alerts') AND $entry->author()->member_id }} data-ipsDialog data-ipsDialog-size='medium' data-ipsDialog-title="{lang="hide"}" data-ipsDialog-destructOnClose='true' {{endif}}>>{lang="hide"}</a></li> {{endif}}
Last reply by Marc, -
-
-
- 1 follower
- 3 replies
- 542 views
ParseError: syntax error, unexpected fully qualified name "\IPS\Session", expecting ";" or "{" (0) #0 /system/Dispatcher/Admin.php(167): IPS\IPS::autoloader() #1 /system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Admin->init() #2 /admin/index.php(13): IPS\_Dispatcher::i() #3 {main}
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 631 views
Hello, After updating to 4.7.11.1, the sales statistic reports feature is very bugged. Seems to be an issue with the IPS javascript framework. Issues: Filters - All / None do not work The graphs do not update when sorting by Daily, Weekly, or Monthly. Video: msedge_mIXD5wC9Ib.mp4 (streamable.com) Screenshot: https://i.imgur.com/YI1kInC.png
Last reply by Marc, -
-
- 2 replies
- 480 views
Hello, can I please have all the ips from invisioncommunity such as marketplace, licensing, and everything you got? We need them for whitelisting. I don't know if this is the right place to ask for them but.....
Last reply by Randy Calvert, -
-
- 1 follower
- 13 replies
- 1.1k views
I just got through doing a test upgrade and figuring out how to fix all the issues with our skins and server configuration. Once I cloned the server again and recopied our original prod files with the real database in the background, ready to do the production upgrade, I'm hit with this message... any way to fix this? I did all this pre-work with testing explicitly to avoid extra downtime...
Last reply by Marc, -
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
