_Mark_ Posted April 13, 2023 Share Posted April 13, 2023 I've had a few members complain that they have been invoiced twice for renewal, example below. It doesn't seem to affect everyone and its only been a few that have reported it, any idea why this might happen? Obviously they are not pleased at being billed twice so I'm keen to find out why it is happening. Support - Server details are saved against my account if you need to look. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 13, 2023 Share Posted April 13, 2023 Please check the admin login details, as these appear to be incorrect Link to comment Share on other sites More sharing options...
_Mark_ Posted April 14, 2023 Author Share Posted April 14, 2023 Apologies, I've updated the details now 🙂 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 14, 2023 Share Posted April 14, 2023 In the first instance, please update your site to the latest release. If you then see this happen again after that point, please let us know and we can assist further Link to comment Share on other sites More sharing options...
_Mark_ Posted September 4, 2023 Author Share Posted September 4, 2023 Hi, its happened again and I'm on the latest release, see below: Any chance you can take a look please? Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 5, 2023 Share Posted September 5, 2023 I have created a ticket on this for you, so we can take a closer look Link to comment Share on other sites More sharing options...
Meddysong Posted September 5, 2023 Share Posted September 5, 2023 Do you have a test installation with Commerce operational on it? If so, log in and see whether it too has been processing renewals. Link to comment Share on other sites More sharing options...
_Mark_ Posted September 5, 2023 Author Share Posted September 5, 2023 Thanks, I’ve updated the password in the client area. I don’t have a test system so it’s not that I’m afraid. Link to comment Share on other sites More sharing options...
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