Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted April 13, 20231 yr I've had a few members complain that they have been invoiced twice for renewal, example below. It doesn't seem to affect everyone and its only been a few that have reported it, any idea why this might happen? Obviously they are not pleased at being billed twice so I'm keen to find out why it is happening. Support - Server details are saved against my account if you need to look.
April 14, 20231 yr In the first instance, please update your site to the latest release. If you then see this happen again after that point, please let us know and we can assist further
September 4, 20231 yr Author Hi, its happened again and I'm on the latest release, see below: Any chance you can take a look please? Thanks
September 5, 20231 yr Do you have a test installation with Commerce operational on it? If so, log in and see whether it too has been processing renewals.
September 5, 20231 yr Author Thanks, I’ve updated the password in the client area. I don’t have a test system so it’s not that I’m afraid.