Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,926 topics in this forum
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- 2 followers
- 18 replies
- 767 views
Hi Guys, I have one user who can't upload images. When he tries, I see a system error in the log. I really wish it gave me the file type he was trying to upload. Question: Does anyone know what could cause this error? DomainException::4 upload_error #0 /xxxxxxxxxxxxxxxx/system/File/File.php(393): IPS\_File::validateUpload() #1 /xxxxxxxxxxxxxxxx/system/Helpers/Form/Upload.php(748): IPS\_File::createFromUploads() #2 /xxxxxxxxxxxxxxxx/system/Helpers/Form/Upload.php(305): IPS\Helpers\Form\_Upload->processUploads() #3 /xxxxxxxxxxxxxxxx/system/Helpers/Form/Editor.php(687): IPS\Helpers\Form\_Upload->__construct() #4 /xxxxxxxxxxxxxxxx/system/Helpers/Form/E…
Last reply by Marc, -
- 1 follower
- 2 replies
- 442 views
Curious about this. I had noticed this before on other products but the numbers never mattered before. I set the initial inventory to 500. But the math doesn't add up. Am I missing something, or missing orders, or is it logging failed transactions as purchases? Thanks JM
Last reply by Marc, -
- 2 followers
- 3 replies
- 1.2k views
I would like to remove an application, please let me know when this has been made into a support ticket as i do not want to post this to the forums. Thanks.
Last reply by Marc, -
- 1 follower
- 3 replies
- 746 views
Hi Everyone, Fresh install if invision on self hosted setup, everything working fine until we enabled 2FA. During testing no one is able to register 2FA successfully and we're not sure why, everything appears to be working correctly. See attached error we get when trying to register and enter a code.
Last reply by Marc, -
- 2 followers
- 4 replies
- 962 views
Our primary license holder added my account as an alternate contact. After doing so I expected to be able to access the Marketplace from within the AdminCP. However this is not the case. I can access the Client Area and view the community and access the options to manage the purchase. Is there something else that needs to happen in order for me to use the Marketplace?
Last reply by itismejoey, -
- 1 follower
- 5 replies
- 656 views
IC 4.6.7 / PHP 8 / MySQL 8 All 3rd party apps/plugins disabled Not a fresh install - upgraded from 4.4.10 recently, 3.4.9 before that. It seems, perhaps due to something missed in an upgrade routine, the Enabled/Disabled status for Two Factor Authentication handlers is missing. (it had never been used) In IPS\core\modules\admin\settings\mfa.php, line 108 isEnabled() is run on the handler, which checks for the settings: \IPS\Settings::i()->authy_enabled \IPS\Settings::i()->questions_enabled \IPS\Settings::i()->google_enabled The settings have never been populated with a 0 or 1, and are instead null. Since they are n…
Last reply by Marc, -
- 1 follower
- 1 reply
- 813 views
I cant login. I have this error message. "Our Marketplace server received an unexpected response from your community. Please ensure your community is up to date and web accessible (localhost installations are not supported) and contact technical support if the issue persists. (server_error)"
Last reply by Marc, -
- 1 follower
- 16 replies
- 1.1k views
Hi, I have had a problem enabling the Redis cache. I have a message in the Dashboard saying "Caching is not working correctly. Review your caching method configuration and adjust the settings as needed." I have therefore tried to switch the cache off first before looking into it. However, when I change the settings to no cache, then download and upload the constants.php file when I return to Dashboard it says the cache is still enabled and there is still a problem. Can you help please? Thanks, Rob
Last reply by Marc, -
- 2 followers
- 8 replies
- 886 views
I have an issue when I click edit post, it shows the forum header in the wysiwyg box. How to fix this?
Last reply by Jordan Miller, -
- 2 followers
- 3 replies
- 330 views
When I want to search for multiple words … … it is suggested to add “AND” in between to search for both words at once. But if I do that, it doesn’t actually search for both words together, it just treats AND as another search word and delivers dozens of posts containing the word “and”.
Last reply by Marc, -
- 2 followers
- 11 replies
- 1.3k views
I have a massive problem costing us new customers and costing us sales for days now, and this is how I discovered the system has changed and support tickets are either gone or hidden. Why? What should a long-time customer do if a technical issue of some kind is blocking new users from joining or making purchases of our products, just send a generic 'contact us' email or post here on the forums and hope it reaches the eyes of actual IPS staff?
Last reply by usmf, -
- 1 follower
- 2 replies
- 623 views
Dear all, why do some of our members get this warning when logging on our community?
Last reply by Marc, -
- 1 follower
- 1 reply
- 305 views
Hello! is there a way to access user informations (email) inside a custom page created with pages?
Last reply by Marc, -
- 2 followers
- 1 reply
- 865 views
I have limited the file size to 250 KB, but still continue to download 1 MB. Where did I go wrong? And I would like to forcibly transfer long-downloaded images to a smaller volume or size. Is there such a tool?
Last reply by Marc, -
- 1 follower
- 8 replies
- 1.1k views
The current algos in init.c:licenseKey() and init.c:checkLicenseKey() currently allow sloppy compares of the registered and actual site URLs; effectively ignoring http vs https. However, http://site/ is a synonym for http://site:80/ and https://site/ is a synonym for http://site:443/ yet if you (sometimes) use the explicit ports, the key checks will fail. I picked this up because I need use a non-default https port for my test instance and I was debugging why this was raising a licence error. More annoyingly in this case , the Manage Purchase > Change Licensed URL option does not allow you to change the Test URL to add an explicit port, because: Before yo…
Last reply by Marc, -
- 2 followers
- 2 replies
- 671 views
I cannot enable notifications for IPB on safari it's giving me this error : Push not supported in this browser Any way to fix this?
Last reply by Marc, -
- 1 follower
- 1 reply
- 543 views
Hello, i have a question. Have any method to moderation all link posted by new users? Because all day i need to delete a lot of comment with spam.
Last reply by Mark H, -
- 2 followers
- 28 replies
- 1.3k views
Hi guys, I recently moved to a new server + updated to latest IPS. On my old server the security was not maintained well and the server was pretty old - 7-9 years old Linux with no updates. Because of that I suspect my Uploads folder was hacked somehow. In the Uploads folder I noticed 2, it looks like malicious scripts: c99madshell.php and shell.php. When I try to download them my antivirus blocks them 🙂 I renamed them now and I hope this fixes the main issue. But there are some consequences I think that I need to deal with and clean further and ensure this is not happening again. In the Upload folder I have 25k+ files and folders and I need to unders…
Last reply by IveLeft..., -
- 2 followers
- 5 replies
- 358 views
Hi team, In the checkout page not appears the TOTAL ammount to charge so this info is confused for client. Can you add in futures updates this field? Thanks a lot.
Last reply by Lindor, -
- 1 follower
- 2 replies
- 722 views
I tried to post on the forum 403 forbidden I get an error I tried clearing browser cache etc not sure why
Last reply by Marc, -
- 2 followers
- 7 replies
- 654 views
Hi, with my admin account under google chrome, i can access my website www.tigerhome.de. all other people became an error 500. I too when i use edge. here is the Message: "We're sorry, but a temporary technical error has occurred which means we cannot display this site right now.You can try again by clicking the button below, or try again later." I have disabled all third parity or community extension, and cleared the cache. Problem not solved
Last reply by Marc, -
- 1 follower
- 18 replies
- 959 views
Trying here at Marcs suggestion due to the "bubble" ticket systemt being remnoved. Forum = thailand-247.com We rather belatedly upgraded this two days ago. Selected the "stay the same" options but it hyas done the following 1. All ranks have gone 2. Badges have been added. 3. The Points system has completely changed. I am assuming I can just delete the badges?? But we need the ranks reverting to how they were before the upgrade and the points system putting back as it was.
Last reply by Marc, -
- 1 follower
- 3 replies
- 1.4k views
Hello, Trying to upload images to the Gallery and I get 504 Error Message. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Last reply by Marc, -
- 2 followers
- 6 replies
- 894 views
It's been days now and we can't find the cause or solution for this problem ,and the support ticket system seems to be gone or hidden beyond finding in the IPS dashboard. When new potential members want to create a forum account either for the forum or to buy our product or both, they get as far as the sign up page and are able to fill everything out, but the section titled "Security Check" just has the title and no captcha or check box or anything else... and when a potential customer fills out all the other info and clicks "create my account", after a few seconds it just says something like "failed security check, try again". Does anyone have any ideas how to fix …
Last reply by Marc, -
- 2 followers
- 7 replies
- 823 views
I converted from vBulletin 4.x yesterday (went really well!), and I'm testing various functions (email, spam settings, etc.). Do users need to reset their passwords? Or are they imported? I ask because I thought I read somewhere that they were. However, when I try to log in with my test account, the password I have doesn't work. (Yes, I searched.) Thanks! Edit: I believe I fixed this by disabling the Varnish plugin that my host (Cloudways) uses.
Last reply by Marc,
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